Customer Reviews for KC Trucks
(U-Haul Neighborhood Dealer)

341 reviews

2223 Scottsville Rd   Glasgow, KY 42141

(270) 659-9770

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(270) 659-9770

2223 Scottsville Rd
Glasgow, KY 42141

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have a jack available to unload a 6 x 12 trailer if someone is scheduled to return the trailer once the location is closed.

ANN B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
5.0

Customer did not leave a comment.

DON K. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

No problems what so ever,smooth transaction . Thanks

Brent F. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

PHILMON C. 
Rating:
5.0

Very professional.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
1.0

I contest the amount charged to my card. I shouldn't be penalized for your employee making a mistake.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

lance H. 
Rating:
5.0

Customer did not leave a comment.

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Customer did not leave a comment.

judy G. 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Best place I have done Business with since dealing with U-Haul

TIMOTHY B. 
Rating:
5.0

I only drove this van 14 miles. I put 2 gallons of gas in it to equal what gas was in it when I got it and I was still charged an extra $6 for gas.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Mr. Cambron is a class act and pleasure to work with!

griffin B. 
Rating:
4.0

Customer did not leave a comment.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
4.0

Customer did not leave a comment.

Kathleen H. 
Rating:
2.0

I'm not a fan of the return process when there isn't a person onsite. It takes forever and is very tedious. This place seemed a bit run down. For the amount of money they charge for these trucks, it shouldn't be so difficult or so junky.

Keith R. 
Rating:
5.0

Customer did not leave a comment.

Timmithy C. 
Rating:
5.0

KC (Owner) was very helpful and knowledgeable. The entire experience exceeded my expectations. Very pleased with the whole transaction.

brian S. 
Rating:
4.0

Customer did not leave a comment.

MARGIE S. 
Rating:
3.0

Make sure someone is always available to answer the phones. I called many times prior to picking up the truck and never got anyone to answer... I had to go to the u-haul location where I was going to drop of the truck to get the help I needed.

Robert J. 
Rating:
5.0

Very nice person waited on me. Was very helpful and didn't take long to complete my paperwork

betty H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Again super helpful staff. Went out of way and even helped unhooking trailer!

Jeff B. 
Rating:
2.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
1.0

Ensure that whoever checks in vehicles and verify gas levels has appropriate training as to how to do it.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
3.0

I have several issues and I have been waiting for you to contact me. I originally had reserved the car hauler for Friday afternoon, and then I was “scheduled “ to pick it up in California. Then I was expected to drive to Kentucky, then Tennessee overnight. What person could do this? You forced me to pay 100+ dollars for a room to wait until you(r) representatives were back to work in the morning. You owe me a full refund of every expense, along with my meals and 100.00 dollars an hour for my time.

George D. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Service was excellent

linda M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
3.0

Rented for 3 days but was charged for 4 . Still waiting for a response and or credit.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

betty M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Shamala H. 
Rating:
5.0

I have rented from this as well as other UHaul locations. KC Trucks is by far the best I have dealt with. Because of this, I have returned several times. I used them many times while moving from one home to another last year. Most recently, I rented from the KC Trucks location to help a family member move some furniture. Thanks!

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

lisa L. 
Rating:
1.0

Most horrible experience of my life. Horrible, vulgar and unprofessional owner

James W. 
Rating:
5.0

Great friendly service

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
4.0

Customer did not leave a comment.

len M. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
4.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Overall, a great experience.

Stanley J. 
Rating:
5.0

Quick, easy, efficient & helpful @ pick up location. Online app easy to use and confirm identification and condition. Well done.

Alan R. 
Rating:
5.0

Ken was very helpful. He worked out all the details at and above our satisfaction. I would and will highly recommend him and his facility in the future.

John D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Outstanding

Shaun G. 
Rating:
5.0

Customer did not leave a comment.

judy G. 
Rating:
5.0

Not a thing. Very friendly, easy going, informative, and helpful. Went through all features, even helped with hook up. (Car trailer) Much appreciated, thanks

Christopher F. 
Rating:
5.0

Everything was perfect!

john D. 
Rating:
3.0

Customer did not leave a comment.

Tabatha C. 
Rating:
5.0

every thing was great and went smoothly--thanks

william P. 
Rating:
5.0

UHAUL is making a BIG mistake by trying to control ever aspect of the rentals online. I would not have taken this truck off the lot at KC Trucks, if not for Ken at KC. The only truck available had 127,000 miles on it with no working AC. Ken could not get anyone at UHAUL to return his call. Ken took the truck to a mechanic, on his own, and had the AC repaired and assured me that he thought the truck was up to an 850 mile freeway trip. It was not! The left front tire rattled my teeth and at times was bouncing completely off the road at 60 MPH. You forget that most people develop a personal relationship with their rental providers. The way UHAUL is using the providers as a storage yard and trying to monitor rentals, who is maintaining your equipment. Someone at UHAUL should have known the terrible condition of this truck. By the way, I forgot to tell you the brakes were also squealing at every stop. My wife and I, along with our church friend, prayed the whole time that this truck would get us to Titusville. And to add insult to injury, UHAUL wanted us to turn the truck in at Rockledge, two cities from our destination.

Nelson K. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
3.0

Have working headlights on the truck. Tell customer the final price and not that it costs 40 dollars. They left out the part of that I would be charged .99 cents a mile also

Patrick A. 
Rating:
5.0

Quick & convenient

RENEE J. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

Professional and a quick and easy return.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
2.0

I waited in the lobby for 10 minutes before being helped & the man at the front desk ran me up, told me to go to my car and back up to the tow trailer. He then attached the trailer & told me the steps I had to take to attach my car to it (very fast, I couldn't really keep up). I was struggling getting it started and he said he couldn't help me “too much, or I would have to pay him”. On my way to my returning city, I realized he did not give me the dolley which I had paid for. When I called him about it, he said he didn't know how to take the dolley off the contract and to just have my returning/drop off location do it. Definitely caused a frustration for me through and through.

Lily M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Customer did not leave a comment.

Maria P. 
Rating:
4.0

Customer did not leave a comment.

charles J. 
Rating:
4.0

Customer did not leave a comment.

Brad L. 
Rating:
5.0

Actually, Uhaul helped making "a moving experience" less stressful

Reba R. 
Rating:
5.0

The way you charge out the over milage cost me 2 over draft because of the way you collect charge up front collect on pending account then charge over mileage then take full amount give back original payment held over mileage cost me over draft .stupidest shit I ever seen ......

Kenneth P. 
Rating:
5.0

Doing a good job

Hurley S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

STACY G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

I dropped off the equipment after hours. The online drop off instructions were not easy to find on your website. Please make them more prominent.

David H. 
Rating:
5.0

Customer did not leave a comment.

HELEN A. 
No reviews have been submitted for this location.

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