Customer Reviews for KDP Graphics Inc
(U-Haul Neighborhood Dealer)

78 reviews

2300 Hamstrom Rd Ste C   Portage, IN 46368

(219) 841-5878

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(219) 841-5878

2300 Hamstrom Rd Ste C
Portage, IN 46368

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was excellent!

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

justine C. 
Rating:
5.0

Kevin is very friendly.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA R. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Dawn H. 
Rating:
5.0

Kevin from KDP allowed us to keep our car in their lot overnight no questions asked or extra fees. Even kept contact with us over the time of our trip and made us in general feel the great service. Thanks a lot to Kevin and his fantastic business. Very polite, aswell as approachable .

Jacob Z. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Be sure you are not set up for rideshare and want to be taken care of in store :) , other than that all was good

John M. 
Rating:
5.0

Customer did not leave a comment.

AMBER SUE L. 
Rating:
5.0

Kevin from KDP Graphics was amazing! So helpful and easy to work with. Every communicative.

brie B. 
Rating:
3.0

Customer did not leave a comment.

Brittney J. 
Rating:
5.0

Don't mess up the contract and don't reserve two people on the same truck.

Candice C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

Nothing everything was outstanding.

Mario D. 
Rating:
5.0

Awesome customer service!!!!

Ingrid S. 
Rating:
5.0

Customer did not leave a comment.

Kalis P. 
Rating:
5.0

Everything was easy and the gentleman who helped us was very acknowledge and helpful.

Kristina H. 
Rating:
4.0

Customer did not leave a comment.

Chet J. 
Rating:
5.0

The owner could not have been better. After many years of renting U-Haul's all over the country I can say with confidence that Kevin, the owner of this location was just a real professional about everything.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Very nice and polite guy.. Excellent services

TaShaun A. 
Rating:
5.0

Customer did not leave a comment.

Alyse W. 
Rating:
4.0

KDP Graphics was top notch.

Daniel M. 
Rating:
5.0

Very friendly and accommodating to what I needed. Went the extra mile to help me have the best experience with an already stressful situation. Thank you!

cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Clive B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Everything was great at the location and with the truck. The app and customer service chat, and customer service phone line could use some work. The chat was unavailable and the phone line just hung up on me after waiting for around 10min.

Robert M. 
Rating:
5.0

Prompt very courteous in and out less than 10 mins highly recommend them to anyone KDP Graphics in postage in.

tim G. 
Rating:
5.0

Great customer service and experience! I will be moving with them again!

Bob C. 
Rating:
5.0

Check out was a breeze

Lisa C. 
Rating:
5.0

Kevin was so kind and informative! I highly recommend him and Uhaul is lucky to have him representing their company!

Courtney E. 
Rating:
5.0

I will continue to utilize Uhaul from this specific location. The customer service is stellar!!!(which is an unfortunate rarity these days). The owner I truly cares about his customers.

Pamela G. 
Rating:
5.0

The owner Kevin was knowledgeable and wonderfully pleasant to work with!! Customer service was impeccable!! That is very important to me. Would absolutely recommend him and will use his service again in the future!! Wonderful experience.

Pamela G. 
Rating:
5.0

Kevin was very pleasant to work with.

DAN F. 
Rating:
3.0

I didn't realize that we were Going on a scavenger hunt to find the keys to the truck.

Kathy B. 
Rating:
5.0

No long lines, no long wait, i had a reservation and I was in and out. I've rented trucks from places like ace hard ware and to be honest, I've waited at least an hour for a truck, so I highly recommend getting it through Kdp graphics!

Rene S. 
Rating:
5.0

Customer did not leave a comment.

Cristina M. 
Rating:
5.0

Customer did not leave a comment.

deborah C. 
Rating:
5.0

Nothing really. Kevin was very helpful and informative.

Rebecca K. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

As always, KDP Graphics are awesome; got me in and out without any issues with stellar service ..... Thanks.

Larobson S. 
Rating:
5.0

everything was perfect!

larobson S. 
Rating:
5.0

Customer did not leave a comment.

azarria W. 
Rating:
5.0

Very helpful and knowledgeable

Bobby L. 
Rating:
5.0

Kevin only gave me the highest of service available, thank you

Joseph S. 
Rating:
5.0

Very friendly and helpful

Roberto D. 
Rating:
5.0

I will refer this place to friends

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Vince T. 
Rating:
5.0

Host was great and very flexible considering my previous location had been canceled with no notice and I was already traveling out of state to pick my truck up. He was informed last minute just like I was, and showed great flexibility and understanding. If you keep having people with this sense of customer service in remote locations, you can count on repeat business from me in my future moving needs.

Jesus B. 
Rating:
5.0

Kevin was awesome to speak to and friendly. He was great.

Randall D. 
Rating:
5.0

Everything was top notch.

PAUL P. 
Rating:
5.0

Location was easy to find and customer service was excellent. Knowledgable, helpful, and easy to work with. Will definitely return!

Kris L. 
Rating:
4.0

Customer did not leave a comment.

Angelo D. 
Rating:
5.0

The dealer was extremely helpful and knowledgeable. I would recommend him again! Thank you!!!

Matthew D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

This guy was awesome! He was very informative and he came out right away to help us. We even forgot our iPads inside the truck and the guy reminded us immediately before we even got into our car. He was so awesome and the location was VERY convenient

Viral P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
1.0

I was exhausted after a long day of moving and was never told I had to go through and online process to return the truck. I didn't have service to do the online return process so I called a help desk representative and she was incredibly unhelpful and said I could only return outside of business hours via online. I had to have a friend meet me at the uhaul location so I could return the U-Haul. So frustrating because the rep at the pick up location made no mention of this.

Julie S. 
Rating:
3.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

This guy was very welcoming to his customers. Great guy!!!

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

alen N. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Nothing.. Everything was perfect

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Went way above and beyond. Very refreshing to see that there are still people like him out there.

william G. 
Rating:
5.0

Appreciated all the help and patience. We missed our original drop off day and forgot to notify them and they reached out to us to make sure everything was OK.

David M. 
Rating:
5.0

Kevin was great to work with it. Transaction was seamless and simple.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Above and beyond what was expected, super friendly and helpful! Will rent from this location again if I ever have the need!

Cole F. 
Rating:
3.0

It would be very helpful to have a sign out in front near the road. It was difficult for us to find this location. The customer service was good. The man we spoke with was helpful and friendly.

Randy Y. 
Rating:
5.0

Customer did not leave a comment.

alen N. 
Rating:
1.0

I was notified less than 24 hours before picking up my uhaul, that the location i chose did not have a uhaul available-i made this reservation 3 weeks in advanced. rather than traveling less than a mile to pick up the uhaul, i had to travel 15 miles each way to pick it up at the new location. I was notified that there was no promise that someone would be there at 9AM (as i had requested for pick up and is the time listed that the establishment opens). I was encouraged to pick up the uhaul the night before. I did just that and waited 40 minute for the owner to arrive to i could pick up the uhaul. I had expressed my disappointment in how things were handled with uhaul and the owner directed me to his supervisor. I was given the phone, where the man would not let me speak and just talked over me rather than listening to my concerns. he explained that they added a day to my uhaul for the inconvenience-which was not a perk by any means considering i was doing the owner a favor since he told me he mostly likely would not be available at 9AM the day i schedule for pick up due to personal reasons (child care). picking up the uhaul was no benefit to me- i had arranged for movers 3 weeks beforehand (as i did the uhaul) , so nothing could be moved until 9AM the day of the scheduled pick up. I picked the uhaul up at 7PM...no moving took place that night for obvious reasons...

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Helpful Kind Great service

Jennifer B. 
No reviews have been submitted for this location.

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