Customer Reviews for Kearsarge Truck & Auto Repair LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Was only good for a drop off. Nobody is on site. Happened to stop by 3 weeks earlier to get some information and I got lucky that someone was there who told me what to do for the drop off.

Rating:

5.0

Yes, Chris was pleasant and easy to work with.

Rating:

5.0

Such a convenient and easy to use location.

Rating:

3.0

Pick up one way usage should be able to drop off at same location and get personal vehicle

Rating:

5.0

It's great to have a local place to rent a truck. Easy in and out. Great price. Can't really think of anything to make it better.

Rating:

4.0

Fortunately the Owner was there to plow the driveway out. He was able to log us in as the online portal wasn't working. I would never recommend signing up to use online check in.

Rating:

5.0

So far so good I loved

Rating:

3.0

The truck smelled like cigarettes and cat urine. There were damages strewn about the entire exterior of the vehicle.

Rating:

2.0

I used the remote online pickup which I was skeptical of doing and it was completely unsuccessful as I expected. My location would not Luckily someone was at the location before 8am to help with the vehicle pickup process. I would never attempt the remote pickup again.

Rating:

5.0

Convenient on weekends.

Rating:

3.0

Wear masks. Just because you're in a rural location doesn't mean Covid isnt transmissable. I got weird looks for wearing one myself.

Rating:

5.0

The experience I had when I actually got the truck was fantastic but before that it was the worst. I booked the truck a week in advanced for a 20ft truck with a pickup in Allenstown NH for 8am on Saturday 10/30. When you said you had a truck available. Then I find out on Friday night that the truck wasn’t actually available and that I was going to be on a waitlist and the earliest I could get a truck was Saturday night…. I needed to move on Saturday and when I booked the truck I figured that means that a truck was actually booked for me, not that I booked the idea of getting a truck. Our whole moving day was screwed up since I couldn’t get the truck I planned when I had planned it for. Next time when someone is booking a truck for a time and date you should actually have the truck available for them or tell them one isn’t available much sooner than the night before. Customers plan days/weeks in advance of these things just to be told one won’t be available is the WORST experience ever.

Rating:

2.0

First it wasn’t clear where the office was. The process was very slow due to internet slow The staff was very friendly and helpful.

Rating:

5.0

Very nice location. things are marked well, When i needed help, on pickup the owner was available and easily completed the pickup. Return no issues

Rating:

4.0

The online check out was way too long because the store had computer issues. Dan was very helpful. Had to return after office closed so check in was a bit confusing, but after a couple phone calls, we got through it.

Rating:

4.0

The UHaul app proved to be ineffective, partially because of weak cell signal in the area, but also because the app kept sending us back to the dashboard and couldn't complete the process of getting us the code for the lockbox. We ended up speaking with a live person and that worked. Not impressed by the app. But the dealer was good and he had the vehicle ready and waiting.

Rating:

3.0

We originally had a hard time finding where to drop off the key but someone going in to the building guided us. Once inside, very smooth process with very friendly people. I would suggest to make a specific sign at the flea market entrance stating it is also uhaul drop off.

Rating:

1.0

Both times I've rented from this location it took almost an hour to get the truck and no one knew what was going on. Moving is stressful enough. Absolutely horrible uhaul experience.

Rating:

5.0

Great place and proprietor very helpful

Rating:

4.0

Big lot, easy to find drop box.

Rating:

5.0

Good job

Rating:

1.0

There was no signage as to where to pick up the trailer. The place looked run down and multiple businesses being run from the property. They had one truck and one trailer. The trailer had been wrecked and a tie down had been cut and unusable.

Rating:

5.0

Easy pick up and drop off. Price was very reasonable and made my life so easy during my move. Thank you, Dan!

Rating:

5.0

Dan Lavoie is excellent.

Rating:

3.0

Nothing, as advertised.

Rating:

5.0

I've rented from this location a couple of times now and been very happy with the experience each time.

Rating:

3.0

Old trailer, did not ride well

Rating:

5.0

Dan the manager in Warner NH went out of his way to help me hookup.Made my towing task comfortable.

Rating:

5.0

Absolutely seamless and perfect. Thank you.

Rating:

5.0

Drop off went as expected and as agreed at contract signing.

Rating:

5.0

Good experience, no issues. Would rent again. Could improve marking/signs from road as location can be hard to spot.

Rating:

5.0

This location was great, the U-Haul in Concord NH is pathetic!

Rating:

5.0

It was confusing, dark and with no Uhaul signs. But the young man in the garage was nice.

Rating:

1.0

I had to make 5 phone calls to correct mistakes made at the Warner Location.

Rating:

5.0

Look for Dan, he's the man!

Rating:

3.0

There was no paperwork provided and I was told the gas level was at 5/8(it was actually slightly above 1/2)- After returning it I received the invoice in my email where it said it was at 7/8. So, we got charged for gas even though we filled it up to where it was. Also, I was never told there would be ANY additional fees when we dropped the truck off.

Rating:

3.0

Meats age was Very helpful as the pick up location was scheduled by u- haul in the erpng state- truck was dirty- I was charged for this

Rating:

5.0

Wonderful customer service from Dan! Many thanks!

Rating:

5.0

Jack on front of trailer would be nice but other then that excellent thank u

Rating:

3.0

I dropped off the trailer at night. Because there is no lighting at this location after hours, I had to unload my car from the auto transporter, and un hitch and store the transporter, in complete darkness. At least some minimal lighting would be a great improvement.

Rating:

5.0

It's not a full service UHaul but had what we needed and the service was excellent!

Rating:

3.0

Upset that I was charged for a safe move abs have no idea what that charge was for and was not told about it. Just noticed on my invoice when I was submitting it for reimbursement. I can not be reimbursed for this amount as I can not explain what it is.