Customer Reviews for Keegan Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Keegan Auto

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John W.
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Customer did not leave a comment.

JOSEPH T.
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And have recommended already. Customer Service at Keegan Auto is great. The vehicles are always cleaned and well maintained before picking up, and I try to return them in the same or better condition. THe convenience of the location is also valuable to the Seacoast region, as it is in the middle of the 17 mile NH coastline.

Thomas N.
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They let me drop off the car trailer so I could unload at the storage unit and then turn in the truck.

Lisa B.
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Customer did not leave a comment.

Lisa B.
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Have a way to minimize banging of hitch when driving

Noah B.
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Leon H.
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ALAN S.
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ERIC B.
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very helpful and efficient - great place to rent a trailer

Arthur B.
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Keegan's is great. Excellent service, explained everything & made sure all was right with vehicle. Highly recommend them. Will definitely do business with them the next time!

PETER Y.
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Betsy S.
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Brian B.
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JAMES G.
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uhaul is just an excellent company especially given how many affiliates and how well organized it is . sometimes you just need a truck

Mark S.
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Elise M.
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KYLE S.
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DONALD H.
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Great service and helped me out with a last minute need. The girls who helped me out were great!

laurie A.
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Customer did not leave a comment.

Allison G.
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Cell phone service is a huge problem long RT. 1 at this location which makes 24/7 pickup difficult. The app was slow and took a long time to get me checked in.

gregory D.
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Van did not appears to have been sanitized and sales person was not wearing a mask. Vehicle was excellent dealer lacked concern for the Covid-19 virus.

PAMELA M.
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My experience was very good. The staff at the rental office was professional and courteous.

Buddy W.
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My original pick up location called 2 days before my date to let me know that they wouldn't have the car transport I would need, but had located one not too far away. Ok, not a problem for me. The location wouldn't be open on the Sat pick up date and asked if I could get the trailer a day early, no extra charge. Which I did. Both locations involved with the pick up were great and helpful. The car transport was in excellent conditions. This next part isn't the fault of the locations or people, but you need a BETTER database!! All they had to go on were just locations to drop off. Not whether or not these other locations accepted the unit rented. I was given a location to return the car transport and neither location in Thorndale PA could accept it. The toll free number was used and was given the runaround. I finally wound up at the location in Frazer PA who made calls and helped me out. Would rent again from either the Salisbury MA or N Hampton NH locations.

paul S.
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Rick H.
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Michael B.
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A little confusion with the pickup since I do not allow tracking on my phone so the code to the key box was never sent. He person I ordered with should have explained that to me. Luckily, the owner Mike was there and he completely handled things for us. We now found a professional local auto shop as well that we will absolutely use. Thank you Mike!!!!

Hugh B.
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Samuel B.
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Michaele S.
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Michael B.
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The two individuals that I worked with were very helpful and pleasant to speak with. They made my rental experience an easy one.

Michelle B.
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Customer did not leave a comment.

Karma P.
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Everything looks good

Steven K.
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Cynthia H.
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Great service.

Susan H.
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Maria L.
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Vehicle broke down on the way back...transmission issue. Limped back to the location.

Michael M.
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Site was slow and backlogged. Difficult to see where we were in process which was frustrating. It seemed to jump to parts without stop at true next step. Also changed my data randomly.

Tara G.
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Wendy C.
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Victor D.
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Signage difficult to locate

Erin K.
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WILLIAM Z.
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Tim B.
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Quick and easy.

Richard L.
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Customer did not leave a comment.

Theodore G.
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Excellent process to pick up on line on a Sunday morning. Very nice.

George C.
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Bruce H.
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Hard to find. Location was closed for 1/2 the week. When i went to drop off the truck, got into a screaming match with the person doing work outside the building. Overall RUDE! After this horrible transaction im going to seek a truck rental from Enterprise.

Katherine A.
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My entire experience has been difficult and unfriendly. From the beginning when the app wasn't working when I went to pick up the van, till I got the receipt saying that there was damage that I didn't do. The application wasn't working, therefore I got bypassed through the entire process, therefore not taking any photos of the van and not knowing that I needed to. Now, I am being charged for the damage I didn't do. Very frustrated and haven't found any contact I've had with customer service to be helpful in any way shape or form.

Ricky J.
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stephen L.
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kenneth G.
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The locations, their staff, and truck were fine. U-Haul's online reservation program absolutely SUCKS! When I registered by phone, your reservation agent 1.) put in the wrong time for pickup (they put in PM not AM for the time), so 2.) when I showed up to the NEW HAMPSHIRE U-Haul location to pick up the truck at the (closed) location using your app, I was 12 hours early per reservation; 3.) I called your customer service team and got a "person in training" who did not know how to fix the reservation time and had her supervisor in the background advising what to do ...after 45 minutes of not fixing the issue, I cancelled the reservation and 4.) called back to make a new reservation and was assisted promptly to get the truck from where I was (this customer person was very helpful) but ...5.) later that evening when I went to return the truck to "CHELMSFORD, MASSACHUSETTS", where I had arranged the drop off your stupid app/online system informed me that I was to return it BACK TO NEW HAMPSHIRE! so 6.) I called your customer service team who COULD NOT CHANGE THE RESERVATION but gave me another number to call with information that they could change the return location so I called the next number but ...7.) they were CLOSED FOR THE EVENING, not to reopen til 9am the next day (change my weekend plans now!!!) so I waited til next day (Sunday) when 8.) I received an e-mail to inform me to return the truck to LOWELL, MASSACHUSETTS (a different place than I had arranged (CHELMSFORD, MA) but a town further away from my home; so I drove the truck to return the truck WITH MORE GAS THAN I HAD WHEN I PICKED IT UP THE DAY BEFORE and 9.) was checked in at the LOWELL facility where the desk clerk kept trying to make excuses for the internet/reservation screw ups and CHARGED ME $6.00 FOR REFUELING!! ...10.) when I asked him why he charged me for more gas despite my returning the tank with more fuel than what I picked up, he did not know what to say (but gave me the credit on my demand). SUCKS, SUCKS, SUCKS ...will never use your service again !!!!!!!!!!!!!!!!!!!!!!

deborah H.
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The mileage to be driven needs to be explained better. Why do I have to indicate how many miles I'd be driving. How do I even know? If I go over the specified miles I go into the contractor rate of 79.95/day. I rented the van for two days and on the second day didn't drive it because I would have been over in miles. How crazy is that?

Robert M.
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Customer did not leave a comment.

John O.
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No lock box

Linda G.
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Tim B.
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Holly N.
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everything was great, thank you

kathy T.
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keegans is a great place to rent a truck , friendly, clean, great service.

Paul N.
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The trailer lights did not work and the folks in the shop, even though they were closed, were able to quickly fix the lights and get us on our way. Very nice and friendly people!!

MARYANNE M.
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Susan H.
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EDITH L.
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George S.
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Margaret S.
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It took me over 2 hours to figure out how to get the keys. Very bad experience.

Kathryn C.
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i dropped off after hours so didn't speak with anyone there

EDWARD D.
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Nancy P.
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Jeffrey B.
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jill C.
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Very professional, polite , and informative !

Bruce S.
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PAUL H.
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Janine L.
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James F.
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The owner was great to work with. I will be renting another trailer in a week or so from the same location.

David S.
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Customer did not leave a comment.

RICHARD M.
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HEATHER L.
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Uhaul seems to have excellent representation, Keegan Auto couldn't have been friendlier or more personable. I utilize Uhaul and have never been disappointed with anyone I've come in contact with. From Portsmouth to Tennessee to Salisbury Massachusetts then back to New Hampshire . No going wrong with Uhaul

KELLY T.
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The process was very easy and quick......would recommend this location for Uhaul rentals. Prices reasonable.

Rone F.
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Service agent at Keegan was very nice and extremely helpful. Mentioned my options for long distance or contractor use. Thank you

ERIN S.
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Fast easy friendly service

natalie S.
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Natalie Sirois Picked up in Methuen at 930am on 1/13/18. It was to be returned to North Hampton NH. This was done on the same day. Honestly, this one experience I've had with UHaul has been tiring and very frustrating. It's like each location or department you talk to confirms what you want and then does a completely different thing. Then there's the text messages and emails saying you did not do it, when you did. 9788761934

Wyatt D.
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robert S.
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David H.
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William P.
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IT WAS 20 MILES FURTHER THAN 2 OTHER LOCATIONS

FRANK M.
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Can't think of anything................

PAUL H.
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Pro: Mike K and his employees are very helpful and professional. He worked through a major issue (see Cons, below) making my moving experience able to happen. Additionally, I had an issue during a prior rental which Mike worked through with professionalism. Cons: I reserved a 10 ft truck and received a confirmation number on 8/12/17 to move my daughter into apartment in boston with rental dates 9/1-9/3/17. Rental was for round trip. I got a call from MK the afternoon of 8/31 (about 20 hrs before I was scheduled to pick up the 10' truck) telling me that that truck was not available, and there were no 10' trucks available in the Seacoast NH region. Even though I had reserved one 3 weeks before!!! (I do not place any blame on Mike K - see Pros above). This is important>>>>it was explained to me that the policy of the company (not sure if it's corporate or regional policy) that one-way rentals take precedence over round trip rentals because they are financially better for UHAUL. Apparently, they not only take precedence, but also actually BUMP round trippers. Otherwise - how was I able to reserve and actually get a reservation number 3 weeks before? This is a horrible, unprofessional, and fraudulent practice. I understand this a huge rental/moving weekend, but if UHAUL is only going to rent them one way, then they should not accept round trip reservations. Summary: MK was able to rent us a van. That, along with three personal vehicles we were able to move the belongings during our scheduled time. This is important>>> As professional and helpful that MK was, I'm not sure I will chance renting from UHAUL again. I'm not confident that they are able to deliver what they were contracted for based on awful policies.

Daniel S.
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Adina W.
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The only issue I had with this location is the cell phone coverage was very weak so it made it difficult to do the express check.

JOSEPH C.
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Customer did not leave a comment.

deedee H.
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DARYEL D.
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Catherine H.
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DENNIS O.
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Kelley M.
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JAMES D.
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ELIZABETH S.
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Prompt and friendly service!!

ANGELA B.
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Customer did not leave a comment.

Tim M.
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Headlights were not adjusted properly making night driving dificult

alan B.
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Very customer orientated place

Tony C.
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Nothing

No reviews have been submitted for this location.

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