Customer Reviews for Keep Safe Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Not that I wouldn't recommend, but it was not convenient to drop off from where I was coming. I was told by person at pick up location that it was

Rating:

4.0

The systems need to be updated to accurately reflect what equipment and pads a location has. For over 2 months your system shows that this location has dollies and pads of which they have none. Other locations seem to have the same issue. Somehow those systems need to be updated

Rating:

2.0

I would only because there is not alot to choose from. Uhaul should raise its standards on who is allowed to be a dealer for them.

Rating:

3.0

Recommended to call ahead. Personnel do not attend the location within the stated times and are slow to deliver service.

Rating:

3.0

My husband dropped it off but he said the location was full and there was no one there to tell him where to park it since it was a holiday

Rating:

3.0

We dropped it off on a Sunday, no one answered the phone. We got lucky that someone else was inside and could open the gate for us because no one gave us the gate code to be able to open the gate. When we scheduled the drop off we said it would be in Sunday, so something should have been told to us about a locked gate

Rating:

3.0

Scheduled 10 days ahead for truck in Lafayette Louisiana had to drive to this location an hour each way not happy will not recommend U-Haul to friends

Rating:

5.0

No one there?

Rating:

5.0

Self serve check out and in was difficult, taking over three hours total. I kept getting messages about network connection, as well as low level of WiFi.

Rating:

5.0

No improvement needed!

Rating:

5.0

The employee that check me out was very professional.

Rating:

3.0

I was charged extra miles that wasn’t used . Also extra days . I turn the unit in two days early. Also the rental place on Natchitoches hwy where I reserved the unit did not process the reservation at that location. I had to drive 50 miles out of my way to get the truck I needed.

Rating:

2.0

No one called by 6PM the day prior to confirm my rental. I called in because I was concerned I would not have a truck for my move. I was told the truck had almost 1/2 tank of gas. When we drove around front, we showed the employee that there was actually 1/4 tank of gas. He said he would make the change online. The day of the return I called the Natchitoches location because I could not see the change and they said it had been made. Upon returning the truck in Dallas, Texas I was charged $47.00 because the truck did not have 1/2 a tank. It was not a professional experience at all.

Rating:

3.0

This location did not have ideal parking for the large U-Haul that I rented. Where I was forced to park it, I felt like I was blocking the storage units. I did love the convenience of turning the U-Haul in after hours by only using my cell phone though. That was very nice.

Rating:

5.0

Keep Safe Storage South met our climate controlled storage needs perfectly. Next time that need rolls around, I'm only going one place.

Rating:

5.0

I have the lock and key that I will return this week. Please cancel the auto pay for that unit. Thank you.

Rating:

5.0

Great people to work with! Clean and well secured. Thank you!

Rating:

5.0

I could not get the online phone drop off system to work. It would not find my location. I tried all the help suggestions and nothing. I ended up using a friends phone to get it to work. I tried calling the uhaul help number but was on hold for the longest time.

Rating:

5.0

Needed short-term storage for some construction items for a home remodel.... Worked out great and would definitely use again!!

Rating:

3.0

Place was closed, called #on the sign no response, called uhaul for assistance first lady was not helpful gave #to call no response because it was a Sunday and you have to call during normal business hours after going through all that called U-Haul again and finally got someone who was able to get ahold of someone at the property to give us the code 2 get in the gate to drop off the equipment. Was that a wonderful experience, was actually quite stressful.

Rating:

3.0

Make sure the equipment isn’t rusted and make sure more than one worker is working the whole city: I’m sure Leslie doesn’t get paid near enough to do what she does! She was the only excellent part of this experience.

Rating:

2.0

The attendant was unable to print contract as printer was not working. The email copy was to small to read. The trailer was very old and difficult to attach to truck. We rented 1 way. It rain into the trailer and ruined the content. When we inspected the interior of the trailer we saw the rain water pouring in at two entry points. It was very visible that someone had attempted to repair the trailer with some type of sealant. The insurance offered and we purchased did not cover the water damage to our content ...insurance only covers accidnets.

Rating:

1.0

Store was not opened even though the time on the door said 8am and my pick up was 9:30, no one was in the office nor answered the phone. My truck was not where it said it would be, it was not clean, if did not have the dolly we requested.

Rating:

5.0

So great to have this level of service in our small town. Thx!

Rating:

5.0

This has been the best experience I’ve ever encountered through renting a storage. I always felt great knowing that my things were safely secured. This facility is very well managed and I’d definitely recommend it to others.

Rating:

1.0

I don't rent Uhaul products often or ever but I needed a Uhaul to move this past weekend soon last Wednesday afternoon I stopped by the I haul location on the bypass in Natchitoches, Louisiana and I went in and was greeted by a slender older woman who wasn't real friendly and I proceeded to tell her that I needed to rent a Uhaul for the upcoming Saturday. She asked me what size I needed she rattled off some different size trucks but there weren't any visuals so I just picked one I picked a 10 she told me that I would have to put a card on file to hold the reservation I explained to her at that moment that all I had was my bank card and she said that was fine it's just to hold to the reservation... I think that would have been the perfect opportunity to let me know that when I pick up the Uhaul truck that I will need to have a credit card and if I don't have a credit card that a$100 cash deposit will be needed,but she didn't!!! She then asked me when would I be returning the Uhaul and I told her Sunday and she didn't say anything else... I asked he we would I need to use my insurance or how does that work.... She told me that when I pick it up to they would discuss those options with me. I said ok and she told me that someone would contact me the day before I pick up the Uhaul and that was that. So Friday I received a text and a phone call from a Uhaul representative that told me the truck that I had reserved wouldn't be available but that would have one a size up for the same price would that be ok but that I would have to pick it up at 11 instead of 12 because the Reba St location close at 12 . That was fine because it wasn't a total inconvenience. So Saturday morning I get to Reba street location and the young guy working said went through and begin to process my order and then he asked how would I be paying I told him a debit card and then he begin to explain that if paying with a debit card I would have to pay a$100 deposit he said he would try to run my debit card as a credit card but if I declined it I would need to pay the cash deposit I wasn't upset with him because he was simply doing his job just feel like this is something that should have been shared with me when I initially reserved the Uhaul.because I'm in the process of moving who's to say I had $100 hanging around... I like to be aware of things in advance... anyway I had to leave and come back do that I could get the cash well once I got back to pay he asked me how many miles I would be traveling I explained to him and where I would be traveling he guessed the mileage but he never said anything about a fee for going over said miles and furthermore he never said that I was only allowed a certain number of miles.... How was I to know that I would have needed to make three trips instead of the one. This have been a extremely stressful move and being told thsy I owe $111.82 for a rental gas only added to my stress the people who work for and represent your Company are uninformed and I am disappointed in the service and my entire experience if my rental fee was $55.83 and I paid the$100 deposit why do I still owe $111.82 please explain

Rating:

2.0

I was unable to return the truck when desired. This location should not be listed as a 24hr location. The number posted to call for gate code only went to an answering machine. No apologies were made for the inconvenience. Very unorganized. I also attempted to rent storage from this location for my move. I work out of town and was told the unit would be held and I could sign the contract the next day. I arrived five minutes after their opening time and was told the unit had been given to someone else. They offered another unit at double the price.

Rating:

1.0

Picking up from this location was a complete disaster. When we arrived we could not access the vehicle and key box because the gate was locked. We followed the directions on the sign and called the number they listed but there was not an answer. I called U-Haul and it took close to an hour to get the code to the gate. Once I was able to get in the fenced area and process the pickup the key box was empty. It took over 2 hours to complete the pickup.

Rating:

1.0

Terrible experience. We rented two uhuals. Even though we signed up to return to this location, they said we had to go to their sister store across town to return it. We even showed him the email stating we signed up to return at the reba st store. we had to go all the way across town to return a truck that was suppose to go to the reba street one. It was a terrible experience and we will never rent from them again.

Rating:

5.0

None

Rating:

4.0

I don’t have any complaints. I was satisfied

Rating:

3.0

I arrived at the return location listed on my contract to find a small 2'x3' ground sign marking the location, and no one there. I arrived Saturday August 1, 2020 at 1 pm. The phone number on my contract was not in service. The office was a storage unit company, had a u-Haul truck parked in its lot, closed, and had a different phone number on the wall, so I called it. The young girl who answered the phone, looked up my phone number and then gave me the new address she said was on my contract for me to return the trailer to. I then drove to that facility, arrived Saturday, August 1st at 1:20 pm , again a storage unit facility, no one there, quite a few trailers and trucks on site...UN-hitched my trailer, completed the on line steps for return and departed.

Rating:

5.0

Customer service was great.

Rating:

1.0

Location was not open when it was supposed to be. No personnel answered phone number on gate. Went straight to voicemail. U-Haul.com/share instructions did not give any gate code instructions

Rating:

2.0

Ensure that the correct miles are entered into the system.

Rating:

5.0

n/a

Rating:

5.0

Very professional staff; clean vehicle. All in all it was a great experience!

Rating:

5.0

All was very simple and easy.

Rating:

1.0

Better customer service the guy was extremely rude when I came for my deposit which they shorted 13.00 because he said the back of the truck had dust in it which was already dusty when I got it and needed to be swept which I was unaware of. I got upset and was told next time don’t rent their trucks and I replied fine next time I won’t.

Rating:

3.0

Person was late, getting there. Said to me, when I asked where to leave car hauler, he said that’s just how it has to be,

Rating:

2.0

Be sure to actually inform customers that their U-Haul was not ready. I was highly dissatisfied with this location. If it wasn’t for the regional location in Shreveport helping me I would’ve gone without.

Rating:

5.0

Terrific UHaul location! Truck was ready and cleaned before I arrived. Very helpful attendant that got me out quickly. Return could not have been easier. Also, when I called to check on the status and confirm, I have a wonderful woman assist to make everything go smooth. Just a superior location!

Rating:

5.0

Thank you!

Rating:

5.0

It’s was a little trash in the back area. And the cup holder area had sand in it.

Rating:

5.0

I did not pick up on reba i picked up on tha keepsafe main location on tha bypass with miss lilly she is awesome!!!!

Rating:

5.0

My storage experience was great.

Rating:

5.0

Na

Rating:

5.0

Easy to get to location was able to drop off key and leave vehicle as location was closed when we arrived. No hassles.....:)

Rating:

5.0

Great Service

Rating:

3.0

I selected to receive my uhaul in Coushatta, LA. They did not have my order and I had to drive to Natchitoches, When I arrived, the person was at lunch and it took another hour. Someone at Uhaul should have contacted me and told me that Coushatta did not have the equipment I reserved.

Rating:

1.0

To many problems to list here.