Customer Reviews for Keiths Customs
(U-Haul Neighborhood Dealer)

Rating:

4.0

They confirmed dolly included in reservation but there was actually no dolly for me to use. No phone number listed for easy communication.

Rating:

1.0

U-Haul has become very expensive. I would not recommend

Rating:

5.0

Everything great

Rating:

1.0

This is a mechanics garage. While this wouldn't normally be a problem, we were not allowed to enter the garage, but rather had to stand outside in the rain to complete our rental while a barking dog jumped at the door from the inside. The gentleman was polite, but the location did not build confidence in U-Haul.

Rating:

5.0

Everything was great

Rating:

3.0

No one available

Rating:

2.0

Rented a small truck. They couldn’t find the key. Asked for next size, didn’t have, only had 3999 truck. Asked for discount, he said he would see what he could do and did nothing. I was slightly overcharged. Mileage and gas was different from what was in the system.

Rating:

4.0

It was all outdoors, so I didn't get a chance to purchase a mattress cover, etc.

Rating:

5.0

He was awsome

Rating:

5.0

Service and everything was great

Rating:

2.0

I was charged for things I didn’t add on. Wouldn’t recommend this location

Rating:

5.0

Keep doing what you are doing Good kinda to the people's Thank You very much

Rating:

5.0

Customer service was excellent they knew what I needed and help me hook up the trailer to my SUV

Rating:

2.0

No good technology take too long time to process the contract

Rating:

1.0

I was charged an extra $15 for unfolded furniture blankets. Those blankets were in the trailer exactly like that when we picked it up in Baton Rouge. They were in a big ball of blanket mess. We did not touch them so we did not use them. I even asked the guy when I dropped off the trailer three times if I needed to do anything and he said no. I do not agree with this charge at all so if you do not credit this charge back to my card this week, I will have my credit card company remove the charge and I will blast you guys with negative online reviews on google, etc. Thanks David

Rating:

3.0

It was next or combined with a car body shop. Maybe make more space for the U-Haul customers? or easier accessibility (it was hard to get my car out after going in with a trailer; had to move the trailer out of the way by hand).

Rating:

5.0

I would introduce the new relocations to this spot because he's easy going & well alert on dealing with folks.... I'll deal with his area anytime cause he get straight to the business 🙏‼️ I appreciate his help without judgement.. Thank you & may GOD keep you prospering!!

Rating:

3.0

Up front pricing. I put gas in tank. Still charged $14 gas surcharge. Gas was returned at 1/2 tank as requested. More than I wanted to pay. False advertising.

Rating:

4.0

I had a good experience at this location, however my overall experience with Uhaul this time was terrible. I booked for a 51’ Truck and got to the first location only to find out the truck was not available then I called customer service who then sent me to a second location. Upon arriving at the second location, I was told the truck was booked to another person. Then I had to go to a third location where I was finally able to get a truck. I wasted over 2 hours driving around to pick up and was charged by my moving guys for waiting. I hope there’s a better system to track which trucks are available at each location.

Rating:

2.0

I was overcharged for 2hours paid almost 100$ ac didn't work and the truck sounded like the transmission was slipping

Rating:

1.0

Fix the truck it made a loud noise when I pressed the gas

Rating:

5.0

Everything was good

Rating:

1.0

Charged me for cleaning and I clean up the truck be for returning I only use 30 miles paid for 60 miles he cheated me out my money

Rating:

3.0

More lights at drop off location

Rating:

5.0

I can't think of anything I'd do to improve them. Fast, Friendly, Professional, and above all, reasonable pricing. 😁

Rating:

5.0

Excellent service

Rating:

5.0

The trailer drop-off went very smoothly and was completed in an expedient manner. The location was conveniently located close to my daughter's new apartment in the Farmers Market district of Dallas. The staff member receiving the trailer was friendly & welcoming.

Rating:

1.0

Picked up the trailer Wednesday morning 9:40am. Dropped trailer off Thursday morning at 9:40am. Shop guy said I am all good to go and he would check me in. He never checked me back in until Friday after I had already called Thursday night to uhaul to demand a recipient. I was charged for 3 days rental when I only had 1 day. Apparently this is common if you look at the shops reviews. I also took a photo of me leaving the trailer with them in the picture on Thursday morning incase they tried to over bill me and not check the trailer in.

Rating:

2.0

It was almost empty It was filthy

Rating:

1.0

No one was there when we arrived at our reservation time, and no one answered the phone. After trying to get ahold of someone for 10 minutes, finally someone came out of the building. The facility is not well taken care of and is not inviting to Haul renters. We did not feel safe there. Would not go back there.

Rating:

1.0

False information provided!!

Rating:

1.0

We arrive about 10mins before the time they were closed. We weren't aware of that. I had to call them only to find out they open at 10 am. and they were in a meeting. When the person came out, we had to stand outside to register in the sun. This was a problem with health issues and disability. Refuse to take a 100.00 cash deposit like we are used to doing at the other location. The truck was dirty and had no gas. We had to wait until they clean it out. Had to use someone else card. Nobody felt safe or comfortable doing that. Upon returning the truck the customer service was horrible. We had to walk around the building knocking on doors to let them know we were there. The same person came out with a dry tone looking at us like we just woke him up out of his sleep. Standing in the heat and sun again to return the truck. Another woman walks up to pick a truck up. He stops checking us in and began checking her in. We ask for a receipt and the balance that would be refunded told us it would download in email in one to two days. Once he finishes checking us in. I told him no I needed him to complete the check-in. I ask him do he have a cooler place inside out of the sun where we could sit to finish this. He stated no they were working inside. After standing there for another 10mins in the scoring sun while he finishes the other customer. He takes her to get her truck and she drives off. I'm still standing there, for another 10mins waiting for him to come back to finish helping me. I see him taking the truck we return and back it into the space. I'm just standing there in the scoring sun for another15mins. waiting on him to come back and say something. At this point, I'm beginning to break out in a rash, from standing in the sun too long. He never returns. Again, I had to walk around the building to look for him. only to find him sitting in the truck with a cigar in his mouth sitting in the air conditioning. He never opens the door to acknowledge me. He sat there on his phone. about 10 mins, a young lady pulls up and he blows the horn. He gets out of the truck and says to me the check-in has been completed. As he is walking, I ask him again for the receipt and how much was the refund. He said he didn't know, and I should receive an email, I'm walking behind him as I'm checking my phone telling him I don't have it. It finally pops up. He and the woman got inside the same building that we weren't allowed to go inside and close the door. Because of standing out in the sun too long and on my feet with health issues. This has caused me to be in agony and pain. I will be seeking legal advice. This location is not professional and treats customers rudely. This is a location that should not be a representative of U-Haul. I would not recommend my dog to this location.

Rating:

5.0

The dropff was very quick and easy.

Rating:

1.0

This is the 2nd time uhaul has taken money out of my account twice I’m pissed 😤

Rating:

5.0

It would be great if when looking up locations NEAR You( ME) that availability is more convenient and that time given is not overbooked/scheduled. This location was way further than I expected to go for a trailer. Although they were extremely helpful and very accommodating.

Rating:

1.0

This is so weird, the guy charge me $60 and will return $40 after I get the equipment back, when I got back I park the trailer and told him to receive it, he was talking to someone else and told me i will get an email as soon he put it on the system, so yesterday he tried to charge my card $216 more, how he got my card to do that?

Rating:

1.0

Still Haven’t received my money back

Rating:

1.0

It was horrible and scary. It had no directions on where to leave the equipment that’s being dropped off. I had a lady that was digging dumpster try and help me. She actually went and knocked on a door they opened it up and told her to put it anywhere. I had to maneuver around junk cars to find a place to park the trailer. It was the worst experience I ever had while dealing with U-haul. U-Haul needs to go and check out a place before allowing them to us the name U-Haul as a rental store for them.

Rating:

2.0

Employees should be provided with fully functional, not broken phones. I was almost late to meet my packing crew because pickup took so long. The place is a dump as well. I would've driven past it if it weren't for the U-Hauls parked outside.

Rating:

2.0

I was scheduled to pickup at 9:00am. The place didn't open until 10am. Why was I still able to schedule at 9:00am when the place didn't open until 10 and the guy had no customer service skills. (eyeroll)

Rating:

4.0

My location was changed and this location was convenient, freeway accessible. My guy was looking out for my arrival and was very prompt and courteous.

Rating:

3.0

Dominique deserves a personal recommendation. It was very cold outside this day. I had ordered a large uhaul trailer because I was told by phone rep there weee no small trailers. Dominique hooked us up, did the transaction. Then I noticed smaller trailers. Dominique said they were available. After two or three attempts by me on the phone with uhaul reps, a lost internet connection at the service center and 2 hours later, Dominique had me set up with smaller trailer. He went out if his way to make it right. Many thanks to him. The uhaul phone reps were long wait times and ineffectual.

Rating:

1.0

My reservation was moved here (further away from original reservation). Location did not have the I equipment rented. Uhual representative was very unhelpful - provided no solution other than "we don't have it". I had to scramble and call around town and find a location with the trailer I rented and was late getting back to movers waiting at my house and had to pay $100 for an extra hour because uhaul couldn't seem to work out the logistics. Unless compensated for my time, stress, and additional expenses incurred, I will be using a different equipment rental company next time and recommending everyone in my network do so as well.

Rating:

3.0

Service rep helping me was great. didn't get his name

Rating:

5.0

Very nice and respectful ☺️

Rating:

3.0

I did not appreciate having the pickup location switched the day of my intended move. It was extremely inconvenient especially given I was moving the entire day. I chose the pickup location prior to my move purposefully, and if there was an issue with pickup I should have been made aware prior to the day of my move.

Rating:

5.0

Quick Friendly service

Rating:

5.0

Not a great part of town but drop off was easy after hours and they checked my drop off quickly once it opened.

Rating:

1.0

It an area that requires a guard dog, gated windows and extreme lock on doors. There was no wifi and had to wait for the manager to return with a "hot spot" to finish the check out. The truck was not swept out and had broken glass. The bed of the truck was wiped down with some sort of solution that did smell nice, but it was dirty in general. Able to purchase blankets, but no other items such as tie downs or locks. I had to go to another location for these.

Rating:

5.0

Great service and location! They had the right size truck I needed when all the other locations nearby didn’t! Thanks!

Rating:

1.0

Make sure the place representing your brand maintains your standards. No office, smells like weed, and was not a clean, safe environment. A person working there even sold a bag drugs to someone walking by during my visit.

Rating:

4.0

The gentleman who helped up was wonderful, but the internet was down and we had to do everything through a phone call and the man on the phone did not know what to do. It took over an hour to get the U-Haul and 45 minutes of that was me trying to talk with this man on the phone.