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Jonathan F
Customer Reviews for Safe Harbor Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was OK. However, appliance cart and moving blankets were missing. Had to search to find another U-Haul location that had them. Cut into my moving time by over 2 hours. And that was the 2nd time my pickup location moved in under 24 hours
Monty HWas involved in a collision and my customer service representative Jake was extremely helpful and efficient on the phone. He got me taken care of and in a new U-Haul quickly. Really appreciate his good customer service and professionalism.
Adam SAC nor radio worked
richard cCarlos was friendly and peofessional. Made the rent easy and fast.
ryan SI had the rental for 24 hours and it kept having to be jumped. Overall it was a terrible experience due to this.
Chris PVery professional!
Vickie TCarlos is always very professional and efficient and your are always top notch!
Joe WUsed this location twice and the people are the greatest in friendliness and service. Carlos Victor was above and beyond.
William HUnfortunately the truck was dirty - chocolate smeared on the belt buckle. The locking mechanism didn’t work at the back of the truck, which wasn’t a concern for us as we were just doing a short move - however if I’d wanted to secure the truck overnight I wouldn’t have been able to. The gentleman who helped us check-in was very helpful and pleasant. We will use the facility again, just we will do a more thorough check of the truck before leaving the premise.
ELEANOR LGreat customer service - thank you Carlos!
Michael LExcellent service
Stephen WVery pleasant staff at counter. No problems with U-Haul
Lori HI have pictures and video for proof; the UHaul was filthy with excess trash on the floor and ramp. The ramp literally had piles of dirt. Not only was the truck filthy.. it was soaking wet! Every area of the floor was SOAKING wet; tried to call the facility and the number was disconnected! Horrible experience! And the truck gas hand was not working so I over-filled! I would love a refund for the excess gas due to this malfunction of the gas hand.
Stephanie QProvide signage so people dropping off after hours know better where to put the equipment.
Trent TI had a great experience with Safe Harbor Storage.
Charles DWish I had a code to get in. Had to wait til someone opened gate to get in. There was no room on the outside parking area outside the gated area. Almost went to another location but someone ( a current tenant) opened the gate
Jim SSuper easy drop off process for after hours drop off and great location.
Kristen CKeys were dropped into the drop box. No opinion on this location.
THOMAS SSame comment
MICHAEL WThe location was fine, but the vehicle smelled bad for a new vehicle with only 3K miles on it. The worst part was the agonizing web app to pick it up and the fact that it was horrifically slow and couldn't read the back of my license. When I finally got the key, I turned on the truck to see 2 miles worth of gas in the tank. I didn't even think there would be enough to make it to the gas station. I put less than 10 miles on the vehicle before returning it and had to put in $20 in gas just to make it. Pretty ridiculous!
Kamron LEasy access. Very helpful operator. Quick and easy drop off.
David KDrop off location was extremely rude and straight up disrespectful. I got charged a 3 days late fee when one of the days the uhaul location was closed snd they also counted the day that i dropped it off? I also got charged s random coverage fee even though i had bought the insurance. Ridiculous
Esteban RCarlos was very helpful and courteous. Again thank you.
Jose TGreat service
Cornelius HThe interior of the truck was covered in mud. the steering wheel was sticky as if something had spilled on it. The windshield was so covered in bugs I had to pull over and clean it in order to drive safely. When I opened the back it was so dirty I had to clean it before I could load our furniture inside.
Gregory CCarlos has always been great service.
Gene CThe guy seemed annoyed with me because he mumbled when I walked in and I asked him to repeat himself. He also seemed frustrated that I was confused as to why I just dropped the keys and left because I've never dropped off at U-Haul before and wanted to make sure I wasn't missing anything. I was going to tell him that I thought the gas meter on the truck was broken because it did not seem to move the entire time I had the vehicle but he was giving off a weird vibe and I felt I needed to leave. I then had an issue with my bill and was going to call to clarify and to also ask if there could be a wait to be charge my card until the next day due to it being more than I expected it to be and not having the ability to go deposit more cash into my account but the phones were disconnected. In total I spent $330-340 on a U-Haul. For about $200 more I could have just hired movers.
Amber SJust easy drop off and quick!
David NCarlos was very professional and made my overall experience very easy!!
Mark GThey were not friendly
Raymond SSecure drop off hours were not immediately clear, I got lucky but suggest you check with this location before you arrive to make sure you can get in and out. Good access from the street and secure fencing/parking.
Michael HLast minute emergency. Carlos was helpful to get me through the process.
Shirley hCharged me for fuel even though I returned at the correct amount. Said truck only had 1/8 tank, I have pictures at time of drop-off stating otherwise.
Austin RI think rental pricing contingent on drop off site (when in the same general vicinity) is not good business practice.
CRAIG TKeep up the good work.
Richard SThe equipment is old and the gentleman that works there is very pleasant to work with. Unfortunately, we had problems with the most recent truck. **That location needs newer vehicles to rent**
Beverly MFriendly service.
Beverly MLink to document equipment damaged was not received until well after I hot home to begin loading, so I was unable to complete and upload damage documentation through Uhaul. If there is a part of the rental process that triggers sending the damage documentation link to the customer that could be responsible for the delay I would suggest a process review. Nothing you can do about network lag.
Gary GGreat dealership.
Brian HGreat experience... quick services... the only thing American Express declined the first authorization as it was labeled as possible fraud...
MikeE RBetter staff
Jeffrey DSunday was closed
DAWN SI ordered 2 utility dollies but they only had one so I had to go to another location to get the other one. Other than that, experience here was great!
Michael K