Customer Reviews for Kenaman's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kenaman's

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

misty b. on

Rating:

Customer did not leave a comment.

linda e. on

Rating:

This location has been out of service for about 90 days. the key box was not secure. we plan to rent a second truck to the same location and will need a proper drop off location next time.

Dustin H. on

Rating:

Got to the location and the guy was already out in his truck about to leave and its not closing time yet. Luckily he got back out and said park the truck over there, didn't check the truck, mileage nothing. Happy I was able to leave the truck and not get charged an extra day for him leaving early.

ROSE G. on

Rating:

Customer did not leave a comment.

Kashundra H. on

Rating:

The people at Kenaman's were great! They went above and beyond too help me even after hours. They made my experience with Uhaul so easy!!!

Rebekah G. on

Rating:

This location is always closed and the owners never answer their phone (I called and drove by daily last week as I was desperately needing to reserve the only 15' U-Haul truck in east Texas and it was on their lot). The U-Haul representative who actually helped me locate and reserve this particular truck deserves 5 stars. They were so very helpful and thorough when I picked up the truck...in the pouring rain. I will never use the Kenaman's location ever again.

DAVID B. on

Rating:

Customer did not leave a comment.

Cesar M. on

Rating:

I think overall it was a good experience I liked the new feature whereby one can rent at anytime. Thanks

Gary W. on

Rating:

Customer did not leave a comment.

Doyle C. on

Rating:

Customer did not leave a comment.

cliff b. on

Rating:

Customer did not leave a comment.

Samuel M. on

Rating:

Customer did not leave a comment.

Christy L. on

Rating:

They were the nicest people and the truck was extremely clean. I will definitely refer them!!!

Caleb J. on

Rating:

Customer did not leave a comment.

Michelle B. on

Rating:

No one there to receive my return

Chris P. on

Rating:

Woman who helped us was very professional and friendly.

Ubaldo S. on

Rating:

Customer did not leave a comment.

Octurus I W. on

Rating:

Excellent assistance.

DANIEL N. on

Rating:

Customer did not leave a comment.

dennis y. on

Rating:

Customer did not leave a comment.

KHOI N. on

Rating:

Customer did not leave a comment.

DEBORAH G. on

Rating:

Customer did not leave a comment.

Floyd S. on

Rating:

Just a local move so few miles driven. The service was very pleasant and the truck was almost new. Could not have asked anything better. Will use again if needed and will recommend to my friends. Thank you all.

Reeda T. on

Rating:

Customer did not leave a comment.

GEORGIA A. on

Rating:

The gas mileage is a bit too high, otherwise everything went well. Amanda is great!!! She was very helpful and supportive, Excellent customer service!!! I really appreciated her help.

DARLENE H. on

Rating:

Can’t think of anything at this time

kirk M. on

Rating:

no one was there

ANDREW B. on

Rating:

Customer did not leave a comment.

Alexis G. on

Rating:

Customer did not leave a comment.

PAMELA T. on

Rating:

When we finally finished moving, we were able to get the truck dropped off quickly and he gave us alot of great information about the new town we just moved to.

Stephen M. on

Rating:

Customer did not leave a comment.

Johnna G. on

Rating:

Brought uhaul back on the evening of 29th no discount given for early very disappointed on that ....

KARL S. on

Rating:

Customer did not leave a comment.

Troy Y. on

Rating:

I was charged cleaning fee and I did clean the vehicle!

amber r. on

Rating:

Customer did not leave a comment.

Jamil H. on

Rating:

No complaints

DAVID K. on

Rating:

Customer did not leave a comment.

David M T. on

Rating:

Customer did not leave a comment.

Willie B. on

Rating:

Maybe some way to register or time sample your drop off at the location when the location is closed... I did see the drop box for keys but I had a trailer

SUSAN C. on

Rating:

I have rented before from Uhaul and dealt with three different Uhaul locations and one was a service center in Missouri -- but Amanda, at Kenamans in Marshall Texas, who was my representative was outstanding from courtesy of picking me up at train station to get truck - to making sure I throughly understood how to use truck and helped me get supplies I needed. The truck was in excellent shape and clean. She even made sure all my lights worked before I left the parking lot and that I understood how to use the tow haul feature of truck and if I didn't need it to turn it off and it would save me gas expense. She made sure I knew how to open and close the back door of truck and warned me of potential problems. I rented two weeks before from a Uhaul dealer in Marshall who owns a liquor store. I got no guidance from him and the truck was two quarts low in oil and the pickup Process was very confusing and drawn out. We received no guidance in use of truck. Ironically I did not receive an email to evaluate my service with them. Uhaul! it's people like Kenamans that keeps your business going and represents you with the highest level of integrity and courtesy and concern for your customers safety.

JAMES R. on

Rating:

The UHaul operator had the time wrong on what time they opened. 10 instead of 9. There was another person waiting as well. Someone called the owner and she came up early since we were waiting. I was a little surprised that now Uhaul rental places opened before 10AM on weekday. That seems really late too me.

Bill B. on

Rating:

Trailer was not inspected prior to rental. Lights did not work, except right blinker/brake light.

Tracy C. on

Rating:

Customer did not leave a comment.

CHERYL D. on

Rating:

The whole experience was great at the pickup location! Could not have asked for better service. Very impressed. The only problem I had was with calling the uhaul main line to reserve the truck.They said they would call within 48 hours but did not. I called them. They had my email address incorrect so I did not receive my email. But the representative was very helpful and took care of everything.