The staff were very friendly and helpful and the storage unit was clean and very secure. Very professionally ran facility.
Janis M | Overall Experience
Customer Reviews for Kennedy Center Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Been renting there for 12 years. Always safe and secure. Never a problem.
ROD S | Overall ExperienceGreat service No public restrooms
Rick R | ReservationEvery time I spoke to someone they were wonderful and super helpful, place was easy to find and so were the locks provided, I am a little disappointed that it was a hallway unit but that’s ok, looks super clean and has rodent traps for safety. I think this is a great place and has great people so far. Thank you.
Mike T | ReservationNice clean, climate controlled facilities with attentive staff and good security.
Glenn F | Overall ExperienceStaff went above and beyond to accommodate my requests. Couldn't be happier.
Wayne T | Overall ExperienceDrop off was easy enough. The mobile pick up and drop off is a bit time consuming having to upload so many pictures, but it was pretty self explanatory.
Cynthia RWe tried telling the agent that the truck was not drivable. We lost our entire morning waiting to find out what we had already told the agent. We had to get a new truck. I was paying movers to help me so I lost a tone of money on Sunday. The agent would not give me anything for the inconvenience. I was not impressed with the customer service I received.
EliIII AI've always been really happy during the six years I rented this storage unit. The facility is convenient and well-kept. if I have need of storage again, I will return.
MAURINE J | Overall ExperienceExcellent Location Excellent Rates Excellent Security Excellent Property Management, Stacie is terrific!
Bebe L | Overall ExperienceGreat storage unit.
david t | Overall ExperienceCustomer service was excellent
Bruce WVery friendly and helpful staff .
Reva C | Overall ExperienceStaff were great to work with. Access to my unit was simple and easy.
Terry S | Overall ExperienceVery helpful staff. I would recommend this location to any one.
Tony TGreat service! Quick and professional.
Joshua TFirst time ever using a storage facility. It was a good experience and I felt comfortable knowing my items were being watched over in a secure environment.
Paul Z | Overall ExperienceWe had a great experience with Kennedy Storage. Helpful employees and easy to access facility. I would recommend it to anyone!
Nina W | Overall ExperienceWe did not rent long but the service was friendly and helpful. The hours were perfect for us and the grounds were safe and in great condition. Thank you . Have a Merry Christmas and a Happy New Year. The Crockett Family
Christina C | Overall ExperienceNo changes needed.
ANNE SThis is the MOST convenient storage facility! The staff was extremely helpful and pleasant, and we will be sure to rent here again the next time we have a need for extra storage. Thank you so much!
Mark T | Overall ExperienceAs for the unit being clean, it’s the Tri Cities and a lot of dust blows in so everything gets dusty but the facility as a whole is well maintained. The owners are very easy to work with.
BARB H | Overall ExperienceThe only improvements I can suggest I have to do with the online rental process I was having exceptional difficulties getting the app to work even with the location turned on it was still not working at all luckily a friendly staff member at this location was able to resolve the issue however when I arrive to return the U-Haul after business hours it took an extended amount of time for the app to work.
ALISHA MNice and easy to work with, clean and secure unit!
Jared T | Overall ExperienceThe manager of the facility was very helpful and nice, both setting up the rental and during move-out.
ian w | Overall Experiencemake sure the truck will actually work. had to wait for an hour after when picking up the truck because the battery was dead. After calling uhaul and being transferred to 3 different people it just felt like I was just being passed on to someone else cause noone wanted to deal with me.
Thaddius FWe relocated to a new city, it was extremely difficult, as we had to move out before we could move in to new home. Kennedy’ Self Storsge were great, very polite, and extremely helpful. I would definitely recommend them. Thank you Kennedy Self Storage
Sherri P | Overall ExperienceGreat service. Colin, who works in the front office is outstanding!
LANCE R | Overall ExperienceThe only issue I had is I got charged for a month rent after I moved out and had to contact the facility to get a refund. Also having to give a 20 day notice before moving out. I havent seen that before on a unit. You should be able to move out without having to give a notice.
Larry C | Overall ExperienceThank you for providing a clean, and safe place for our belongings, although it was a short duration, we had a great experience..The Rogels
JAIRO R | Overall ExperienceHad to contact the local rental agent as the last renter placed the keys in the after hours drop box - which when I dropped off the rental I was instructed to do the same thing Since I returned with the app it would be nice to have a Wi-Fi access point. It took me 15 - 20 minutes just waiting to get a signal via cell data because no WiFi available.
Roger CVery smooth sign up. Friendly attendants. Clean, nice, climate controlled unit. Security is excellent. I'm pleased with unit. Jim
JAMES R | ReservationThey were very friendly and helpful and got us set up quickly. The place was clean.
Debbi S | ReservationThis facility is great, I just decided I did not need the unit after all and called and cancelled.
Trina H | ReservationGreat experience. The staff is friendly and helpful and able to accommodate our needs. The site is very secure with easy access.
Josh V | ReservationNice and clean. Friendly. Easy access.
Dianne A | ReservationClean facility, friendly dedicated staff
Karsten K | ReservationCollin made it very easy to get things handled to move in after hours. Great experience!
Christopher D | ReservationLower your rates.... Just kidding it was a fair price!
Keith GEasy access and very clean. Great customer service.
gretchen s | ReservationSmooth move-in process, very nice and modern facility.
Shaun E | ReservationGood place. Thx
JOHN N | Overall ExperienceFriendly staff. Help any way possible. I would definitely use them again.
MISTY M | Overall ExperienceI would recommend this storage facility, great staff and really easy to get in and out of because of its location.
BETH K | Overall ExperienceNice place
MARY D | Overall ExperienceExcellent, safe, and secure facility with exceptional staff. I highly recommend this facilty!
DANIEL G | Overall ExperienceVery friendly. Made the process of renting a unit quick and easy. Security process makes me feel like my belongings are secure.
Privacy R | First ImpressionsGreat, friendly service. Clean facility, amazing price!
Privacy R | First ImpressionsEverything went great!
Privacy R | First ImpressionsGreat service!
ANGIE B | First ImpressionsOffice staff was very helpful. Facility was very clean and secure.
Privacy R | First ImpressionsVery helpful site manager. Easy access and large alleys to drive through.
Privacy R | First ImpressionsThe facility is very clean and has convenient hours.
Privacy R | First ImpressionsRepair some of the dents so thete aren't so many. Or else paint exes on them. The stickers fade.
WENDY BCollin has amazing customer service.
Mary LGood service
Privacy R | First ImpressionsThis is a really nice facility, but I called and cancelled my reservation the same day I made it. If we need another storage unit, I will book with them.
Privacy R | First ImpressionsEverything was fine, truck was in good shape, staff was friendly...it was as expected.
Sheila BKennedy Self Storage is well secured and clean. I was impressed that they called me soon after my reservation to confirm and to see if I had any questions.. Thanks for your great service!
Privacy R | First ImpressionsThe office was closed unexpectedly without notice on their website.
Privacy R | First ImpressionsEverything went really well! Excellent customer service! Thank you very much!
Blandina DGreat service.
Joe EEasy transaction. Would rent uhual from this location again if needed.
Sarah HWas not able to move in had an emergency.
Privacy R | First ImpressionsI was not able to change my reservation Friday so wasn`t able to move in.
Privacy R | First ImpressionsWas a sent a text mesage 4 days after truck was returned saying it had not been returned and could now be reported stolen...Possibly keeping better up to date records
HEATHER Rgreat not problems
Katherine BVery friendly customer service. I would definately recommend to anyone.
Tiffany AVery accommodating and easy to use.
Corrine CMiranda was amazing! I can tell she really enjoyed her job. I picked up my rental truck and transport at 4:45pm. Even though I was loading my car on the transport after 5:00pm (after closing) she came and helped me. That meant a lot...and it was 107 degrees outside. She went above and beyond what was expected and she should get noticed for it. Thank you.
TIMOTHY YGood experience. Would recomend.
JEFFREY BEverything was excellent and the process was easy to reserve, pick up and drop off the truck we rented. Thank you Kennedy Self Storage-UHAUL!
krista svery good all the way around
Peyman YThey were awesome! I enjoyed my visit and service. I will defiantly go here again.
Daniela EGreat location, well managed, I would recommend them every time.
David JEfficient, friendly service, nice clean facility with solid security. Convenient location.
DAVID G | First ImpressionsThere was no jack or anything to get the trailer up to the height of the hitch. Luckily I had brought a friend to help me lift it up or else I would not have been able to get the trailer. The lady working was helpful but she would not have been able to help.
THANIEL GThere were no UHaul signs. There were no lights. It was a storage place. It was at night, in an area we were not familar with & it was the 1st time dropping it off after hours...The location for a drop off was great... but a sign & lights would have helped 100%.
JIM MThere is a problem with the UStore insurance offered by UHaul at this location they don`t accept it but otherwsie good.
Privacy R | First ImpressionsVery impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.
Privacy R | First ImpressionsVery impressed with their facility, security, and personality. I would recommend Kennedy Self Storage to any stranger on the street.
Privacy R | First ImpressionsExcellent, I can't suggest any improvements.
MICHAEL KThought it was a bit strange that the worker asked us to park the big truck since she hit the fence the other time. I am sure it was so she could blame us. We will NEVER use Uhaul again. They would not let us switch to the lower advertised price! HORRIBLE!
CAMERON Sfirst location (Curley's Texaco, Richland) had defective equipment with no alternative. Had a hard time finding another trailer--took 2 hours but finally found one available and service there was very good.
JIM MVery friendly staff and easy turn-in process made this rental a breeze. Thanks again for the excellent hassle-free return!
MARK TGreat!!
Privacy R | First ImpressionsBusinesslike and efficient.
CHARLES SThey handled my request and changes smoothly and professionally. The unit was very clean, and it was easy to unload. They made sure the lock and keypad worked. Great people and facility
Privacy R | First ImpressionsClean facilities with easy drive up. Fast and friendly service. Great location and security. Highly recommend!
Privacy R | First ImpressionsThe staff was extremely helpful. Learned a lot about local beard groups.
PETER LFriendly staff
Privacy R | First ImpressionsFriendly staff
Privacy R | First Impressionsnothing. it was very nice
Thomas HCollin was extremely helpful in allowing me to set up this storage facility from a long distance.
JENNIFER L | First ImpressionsLocation service excellent. Spokan customer service confussed the process.
KENNETH SCollin was fantastic!!!! I will certainly use Collin's Uhaul and mention him to friends.
BRYAN RThank you.
JASON POffer a wider selection of trucks and perhaps some flat bed trailers.
Joseph Fmake sure the vehicle that was reserved 2 wks in advance is actually avail. I had to wait 2 hrs
CHERYL SJust communicate better when it reserving trucks and their availability when using the online system. I had problems on my experience prior to this one.
frank rhe denied competedors rates telling me that theres to much of a demand for the trucks to honor competedors rates '
MIKE WI dropped off after close so I didn't interact with the staff
Wesley MThe tire blew on the truck, good thing it happened in the U-haul parking lot. Also, check-out took way too long. Staff was polite, but the process was slow.
DAVID Bneed to run the business professional not like a daycare need not to have a2 year old in there running around grabbing stuff while working conducting business very much a traction
GORDON BThe place we rented from was very clean and presentable and exceptionally friendly, but lacked the knowledge to charge us properly which ended up making us short on gas money for a tight trip! After that all got worked out the truck massively leaked. That truck is NOT water resistant at all. Our futon, recliner, tax records, 1 xbox, 2 vintage desks, double dresser, 3 twin mattress sets, all our kids paperback books, and even a bone growth stem machine ALL RUINED! I will never rent another uhaul! Couldve gotten over the overcharge, everyone makes mistakes, but ruining a bunch of my stuff followed by the knowledge that the truck wasnt taked out for repair it was put on the lot for rerental is NOT EXCUSABLE! Now the next person will get their things ruined too!
BRANDY NEasy to get to. Easy to use. The gentleman working when I picked up the keys seemed like he knew what to do, but was very quiet. He needs to be more customer friendly. Thanks.
Privacy R | First ImpressionsVery helpful and accommodating.
Privacy R | First ImpressionsExcellent facility. Site manager very helpful and friendly. Would recommend to anyone who wants a very safe and secure storage unit
Privacy R | First ImpressionsEverthing went very well. Great access, just the right size for us, very helpful manager. thanks.
Privacy R | First Impressions