make sure the truck will actually work. had to wait for an hour after when picking up the truck because the battery was dead. After calling uhaul and being transferred to 3 different people it just felt like I was just being passed on to someone else cause noone wanted to deal with me.Thaddius F.
Customer Reviews for Kennedy Center Mini Storage LLC
U-Haul Truck Share 24/7© Location
West Richland, WA 99353
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SONJA D. | Overall Experience
Customer did not leave a comment.Grace L. | Overall Experience
We relocated to a new city, it was extremely difficult, as we had to move out before we could move in to new home. Kennedy’ Self Storsge were great, very polite, and extremely helpful. I would definitely recommend them. Thank you Kennedy Self StorageSherri P. | Overall Experience
Great service. Colin, who works in the front office is outstanding!LANCE R. | Overall Experience
The only issue I had is I got charged for a month rent after I moved out and had to contact the facility to get a refund. Also having to give a 20 day notice before moving out. I havent seen that before on a unit. You should be able to move out without having to give a notice.Larry C. | Overall Experience
Thank you for providing a clean, and safe place for our belongings, although it was a short duration, we had a great experience..The RogelsJAIRO R. | Overall Experience
Customer did not leave a comment.Lucas K. | Overall Experience
Customer did not leave a comment.Heather H.
Had to contact the local rental agent as the last renter placed the keys in the after hours drop box - which when I dropped off the rental I was instructed to do the same thing Since I returned with the app it would be nice to have a Wi-Fi access point. It took me 15 - 20 minutes just waiting to get a signal via cell data because no WiFi available.Roger C.
Very smooth sign up. Friendly attendants. Clean, nice, climate controlled unit. Security is excellent. I'm pleased with unit. JimJAMES R. | Reservation
Customer did not leave a comment.Spencer P.
They were very friendly and helpful and got us set up quickly. The place was clean.Debbi S. | Reservation
Customer did not leave a comment.juan R.
This facility is great, I just decided I did not need the unit after all and called and cancelled.Trina H. | Reservation
Great experience. The staff is friendly and helpful and able to accommodate our needs. The site is very secure with easy access.Josh V. | Reservation
Nice and clean. Friendly. Easy access.Dianne A. | Reservation
Clean facility, friendly dedicated staffKarsten K. | Reservation
Collin made it very easy to get things handled to move in after hours. Great experience!Christopher D. | Reservation
Lower your rates.... Just kidding it was a fair price!Keith G.
Easy access and very clean. Great customer service.gretchen s. | Reservation
Smooth move-in process, very nice and modern facility.Shaun E. | Reservation
Good place. ThxJOHN N. | Overall Experience
Friendly staff. Help any way possible. I would definitely use them again.MISTY M. | Overall Experience
I would recommend this storage facility, great staff and really easy to get in and out of because of its location.BETH K. | Overall Experience
Nice placeMARY D. | Overall Experience
Excellent, safe, and secure facility with exceptional staff. I highly recommend this facilty!DANIEL G. | Overall Experience
Great service!ANGIE B. | First Impressions
Repair some of the dents so thete aren't so many. Or else paint exes on them. The stickers fade.WENDY B.
Collin has amazing customer service.Mary L.
Customer did not leave a comment.Kerry L.
Everything was fine, truck was in good shape, staff was friendly...it was as expected.Sheila B.
Everything went really well! Excellent customer service! Thank you very much!Blandina D.
Great service.Joe E.
Easy transaction. Would rent uhual from this location again if needed.Sarah H.
Customer did not leave a comment.sheldon C.
Customer did not leave a comment.Joshua D.
Customer did not leave a comment.don C.
Was a sent a text mesage 4 days after truck was returned saying it had not been returned and could now be reported stolen...Possibly keeping better up to date recordsHEATHER R.
great not problemsKatherine B.
Very friendly customer service. I would definately recommend to anyone.Tiffany A.
Very accommodating and easy to use.Corrine C.
Customer did not leave a comment.RYAN G.
Miranda was amazing! I can tell she really enjoyed her job. I picked up my rental truck and transport at 4:45pm. Even though I was loading my car on the transport after 5:00pm (after closing) she came and helped me. That meant a lot...and it was 107 degrees outside. She went above and beyond what was expected and she should get noticed for it. Thank you.TIMOTHY Y.
Customer did not leave a comment.VERNON J.
Good experience. Would recomend.JEFFREY B.
Customer did not leave a comment.RICHARD J.
Customer did not leave a comment.JONATHAN W.
Customer did not leave a comment.JENNIFER L.
Customer did not leave a comment.JASON W.
Everything was excellent and the process was easy to reserve, pick up and drop off the truck we rented. Thank you Kennedy Self Storage-UHAUL!krista S.
Customer did not leave a comment.George K.
Customer did not leave a comment.George K.
Customer did not leave a comment.ANDY R.
Customer did not leave a comment.WARREN R.
Customer did not leave a comment.SHANA S.
very good all the way aroundPeyman Y.
Customer did not leave a comment.ROBERT B.
They were awesome! I enjoyed my visit and service. I will defiantly go here again.Daniela E.
Great location, well managed, I would recommend them every time.David J.
Customer did not leave a comment.LEILANI D.
Efficient, friendly service, nice clean facility with solid security. Convenient location.DAVID G. | First Impressions
Customer did not leave a comment.Shawn W.
There was no jack or anything to get the trailer up to the height of the hitch. Luckily I had brought a friend to help me lift it up or else I would not have been able to get the trailer. The lady working was helpful but she would not have been able to help.THANIEL G.
There were no UHaul signs. There were no lights. It was a storage place. It was at night, in an area we were not familar with & it was the 1st time dropping it off after hours...The location for a drop off was great... but a sign & lights would have helped 100%.JIM M.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.BRETT G.
Customer did not leave a comment.RANDY G.
Excellent, I can't suggest any improvements.MICHAEL K.
Thought it was a bit strange that the worker asked us to park the big truck since she hit the fence the other time. I am sure it was so she could blame us. We will NEVER use Uhaul again. They would not let us switch to the lower advertised price! HORRIBLE!CAMERON S.
Customer did not leave a comment.sheldon C.
Customer did not leave a comment.sally Y.
Customer did not leave a comment.GERALD E.
first location (Curley's Texaco, Richland) had defective equipment with no alternative. Had a hard time finding another trailer--took 2 hours but finally found one available and service there was very good.JIM M.
Very friendly staff and easy turn-in process made this rental a breeze. Thanks again for the excellent hassle-free return!MARK T.
Customer did not leave a comment.david S.
Businesslike and efficient.CHARLES S.
Customer did not leave a comment.SKIP S.
Customer did not leave a comment.Heather O.
The staff was extremely helpful. Learned a lot about local beard groups.PETER L.
Customer did not leave a comment.JEFFREY D.
Customer did not leave a comment.Larry K.
nothing. it was very niceThomas H.
Customer did not leave a comment.BRUCE K.
Customer did not leave a comment.Phillip Q.
Collin was extremely helpful in allowing me to set up this storage facility from a long distance.JENNIFER L. | First Impressions
Customer did not leave a comment.CAM T.
Customer did not leave a comment.Gary W.
Location service excellent. Spokan customer service confussed the process.KENNETH S.
Collin was fantastic!!!! I will certainly use Collin's Uhaul and mention him to friends.BRYAN R.
Thank you.JASON P.
Customer did not leave a comment.ALISA H.
Offer a wider selection of trucks and perhaps some flat bed trailers.Joseph F.
Customer did not leave a comment.Bill S.
Customer did not leave a comment.CHRIS R.
Customer did not leave a comment.juan O.
Customer did not leave a comment.STEPHEN R.
Customer did not leave a comment.DOWIN R.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.Juan G.
Customer did not leave a comment.martin S.
make sure the vehicle that was reserved 2 wks in advance is actually avail. I had to wait 2 hrsCHERYL S.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.DEREK M.
Just communicate better when it reserving trucks and their availability when using the online system. I had problems on my experience prior to this one.frank R.
he denied competedors rates telling me that theres to much of a demand for the trucks to honor competedors rates 'MIKE W.
I dropped off after close so I didn't interact with the staffWesley M.
The tire blew on the truck, good thing it happened in the U-haul parking lot. Also, check-out took way too long. Staff was polite, but the process was slow.DAVID B.
need to run the business professional not like a daycare need not to have a2 year old in there running around grabbing stuff while working conducting business very much a tractionGORDON B.
The place we rented from was very clean and presentable and exceptionally friendly, but lacked the knowledge to charge us properly which ended up making us short on gas money for a tight trip! After that all got worked out the truck massively leaked. That truck is NOT water resistant at all. Our futon, recliner, tax records, 1 xbox, 2 vintage desks, double dresser, 3 twin mattress sets, all our kids paperback books, and even a bone growth stem machine ALL RUINED! I will never rent another uhaul! Couldve gotten over the overcharge, everyone makes mistakes, but ruining a bunch of my stuff followed by the knowledge that the truck wasnt taked out for repair it was put on the lot for rerental is NOT EXCUSABLE! Now the next person will get their things ruined too!BRANDY N.
Customer did not leave a comment.ED K.
Customer did not leave a comment.SHELDON C.
We tried to find a trailer - the first location said they did not have one after 20 minutes of asking us irrelevant questions and there was not one anywhere in the area. I called a second location - they had one. Went there, the address was wrong on the information. Finally found it, the trailer bolts were sheered off, couldn't use it. Found another one way across town. Went over there, picked up trailer. The clerk hooked up the trailer. My husband had to stop and re-hook it, it was not tightened down. We finally got on the road with the trailer 2 and a half hours after our original reservation time. Then when we returned the trailer, they (Kennedy) tried to charge us for a plug we didn't buy. U-Haul sucks. This is not the first time we have had problems with the idiots they hire. Unfortunately, no one else in our area rents enclosed trailers.debbie A.
Customer did not leave a comment.ROBERT R.
Very clean, and well run store. Have never had any problems with U-haul. This store is well above average.ROBERT M.
I would prefer the truck had a full tank when picked up which would make actual fuel use more accurate if filled up upon return.LORI T.
I did everything online and I called a day before my scheduled move only to find out that I wasn't getting a 26' truck and that I could only get a 20' truck. I had labor that ended costing me more because I had to make a couple of trips due to lack of cargo space. Confirmation was not accurate. It would be good if you let your customers know about any changes. I hope to have a better experience when I try to book a 26' truck in October.FRANK R.
Nothing to improve on. As perfect as one could hope for. Note that we told the people when we booked the truck and picked it up where it was going to be dropped off - Kennedy Storage and Uhaul, but later we got calls asking exact location in W Richland.JOHN R.
I had rented 2 trucks. According to the receipt I should have received 2 months free storage. He denied that and said I couldn't use it. Then he tried to charge me for fuel because I was short 1 gallon. No way to tell that & I had been told to just get it as close as I could that a gallon or 2 wouldn't matter. Then I just recently had to rent a truck from him to move everything out. He told me the small trucks do not have ramps so that I had to rent a larger truck. I found out afterwards that yes the small trucks do have ramps. This experience has left me thinking that U-Haul is a large company and is okay with the stores ripping people off. What would make me use U-Haul again would be to have the money reimbursed for the 2 months free rent I should have received and the difference between the small truck and the larger one which I had to pay for twice as well. My email is email@example.com and 509-859-9571 or 253-831-7161.BELYNDA F.
The wiring on this trailer did not work. We spent a good amount of time to see if it was my vehicle or the trailer. I was sent to another place to help and after more time spent, it was determined that the trailer wiring was not working. I was given a different trailer and sent on my way. The second trailer was a good one and had up to date LED tail lights that worked great.JOHN W.
Customer did not leave a comment.ERNST T B.
Customer did not leave a comment.theresa F.
Location was clean, people were friendly/helpful. Costs were explained up front; very positive experience.PAUL H.