Customer Reviews for Kenny Road Market
(U-Haul Neighborhood Dealer)

1,727 reviews

4658 Kenny Rd   Columbus, OH 43220
(N Of Henderson Rd)

(614) 459-3641

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 9 am - 8 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(614) 459-3641

4658 Kenny Rd
Columbus, OH 43220
(N Of Henderson Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: 9 am - 8 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

Amazing location and staff. Experience was clear, fast and efficient. Best experience I've ever had with uhaul!! 5 stars all the way.

Jeremy H. 
Rating:
3.0

Customer did not leave a comment.

Donita B. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

It's all good

Alfatih A. 
Rating:
5.0

Super easy pick up and drop off. Everyone was super friendly and helpful. Would definitely use this location again!!

Kaitlin A. 
Rating:
4.0

Customer did not leave a comment.

Terry R. 
Rating:
5.0

Absolutely the nicest and most informed person at this location could mot be more happier with customer service both at picking up and dropping off.Thankyou for an easy in and out!!

HARVEY R. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

John at the store was AMAZING . Service was great at the store. The uhaul website and app are garbage. I needed to add more time to my overall rental. No option on the app or website. The only way was to call and wait on hold for 22 min to talk to someone.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

CHRIS G. 
Rating:
5.0

Customer did not leave a comment.

alexanderdra W. 
Rating:
5.0

The location is good and the clerk was fantastic

Abdelhakim K. 
Rating:
5.0

The guy who signed me up was super thorough and great

Natalie K. 
Rating:
5.0

This location needs a lockbox for after hours rental or drop off.

Thomas J. 
Rating:
3.0

Customer did not leave a comment.

Rick R. 
Rating:
3.0

The conversation from the uhaul rep was condescending and not appreciated. We needed a truck for Sunday too but chose to go somewhere else.

Cathi C. 
Rating:
5.0

Process was quick and easy. People were very friendly 🤗

Andrea J. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Jon O. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Nothing! It was perfect!

Alecia I. 
Rating:
5.0

You are the best.

Mohand Said A. 
Rating:
5.0

Perfect service, and nice team work appreciate guys.

Fateh D. 
Rating:
4.0

Customer did not leave a comment.

Madeline D. 
Rating:
3.0

There should be scheduled routine maintenance because the truck I rented has the light on then the driver leather seat is all cracked. Then the passenger seat cup holder is dirty & has trash on it including disposal face mask☹️

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
4.0

The process was all much smoother and easier than I expected. Rules and regulations were clear. The cab of the truck could've been cleaner and smelled better. Overall I would recommend and use this location again.

Tatum F. 
Rating:
4.0

Customer did not leave a comment.

Shonta C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Great customer service! I was in and out very quicky with only minimal waiting.

Mark P. 
Rating:
3.0

The truck was very dirty and the cigarette smell was very intense. There was an open bag of chips and coke from another person.

Ivanett B. 
Rating:
5.0

Customer did not leave a comment.

Ray N. 
Rating:
5.0

Overall this was the best experience I've had with uhaul! The staff was very friendly and jovial. The only thing I can complain about is that there's no sign at the beer zone location saying saying u-haul. Everything else was quite stellar.

jacob K. 
Rating:
4.0

It was hard to find, in that it is INSIDE a place called "Beer Zone" -- so I drove around a little trying to find a "UHaul' sign so I could pull in. The person inside who set me up, was very detail oriented with his instructions and explanation of the agreement. The cargo van was very, very stinky with smoke and wasn't clean, but it worked fine - no mechanical issues.

Marlin S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Zerui Z. 
Rating:
3.0

The cab of the U-Haul was not clean at all. There was dirt everywhere and old medication on the floor. When I originally booked the U-Haul I asked for a dolly, but when I can to pick it up I told the worker I no longer needed because my father had one I could borrow. When I drove 2 hours to pick up my stuff I was then made aware that there was no ramp. I have been using uhaul for a long time and have never known or received a ramp. When I called the the workers about if they had a mobile ramp, etc to help, the lady was very rude and just said well you didn't rent one with a ramp so that's your problem. When I went to drop off the uhaul the previous worker did not upgrade my rental, so the gentleman who checked me out questioned me about having a dolly.

Rochele R. 
Rating:
4.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Thanh B. 
Rating:
5.0

Customer did not leave a comment.

Anne P. 
Rating:
5.0

It took me a few minutes to find the UHaul desk, which is located in a convenient store on Kenny Road. Nevertheless, the agents were friendly, helpful, and very efficient. Billing was clear -- there were no surprise charges. The desk processed paperwork quickly and pleasantly.

Paul S. 
Rating:
5.0

James was very organized and quick to get thru the process.

Sheree Z. 
Rating:
5.0

FIRST CLASS SERVICE.

Judith T. 
Rating:
4.0

Customer did not leave a comment.

Chengyu G. 
Rating:
5.0

So easy and convenient! Great service!

Donna M. 
Rating:
5.0

Don't be afraid of miracles happening for everyone

Taylor B. 
Rating:
3.0

This was my first experience using uhaul and honestly it was terrible, so much so that I will most likely use a different company for future needs. I was given absolutely NO information on how the process worked. We showed up to the location which had several stores. There was no signage saying that any of them handled uhauls. We tried checking in online for about 30 minutes because that's what it said to do. We input everything including credit card information and got absolutely nowhere. It wouldn't let me log into my account, we tried calling customer service but were on hold forever until we gave up. Finally after wasting 30 minutes we decided to just walk into the stores and see if any of them could help us with the uhaul. We found the one that did and the worker was kind of rude/short with us saying that they don't do online check in etc. We ended up getting it figured out but we wasted SO much time because uhaul didn't give any helpful instructions and were unable to be reached.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

ronnie M. 
Rating:
5.0

Customer did not leave a comment.

Hang L. 
Rating:
5.0

I've always used the Kenny Road market for my U-Haul rentals and they've always been great. Friendly, accommodating and I've never had a problem. Highly recommend.

Chuck V. 
Rating:
5.0

Customer did not leave a comment.

Dylan K. 
Rating:
2.0

Customer did not leave a comment.

MONICA T. 
Rating:
4.0

Staff was excellent and equipment met our needs.

Noel B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
2.0

The UHAUL had a leak in the corner of it that soaked all boxes in the attic portion of the truck. While moving in the rain definitely will lend itself to boxes getting a little wet here and there, it was clear that serious damage was being done through this leak. I feel like quality control was low at this location and I'd be very hesitant to borrow from them again.

Matthew S. 
Rating:
5.0

thank you for making it a quick, simple, enjoyable customer service experience...definitely use this location if a need arises....

Marilynn D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Everything was Perfect like always!!! You DON'T need to improve on anything!!! Also your Employee are Great!!

Deb C. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Everything was clean, good and efficient. Quick and easy check in and checkout, I would use this location again if the need arises in the future.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Great location. Has multiple stocked vehicles at most times. Will use this spot again.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Perfect

Angela T. 
Rating:
5.0

I will gladly recommend the facility, staff was great to work with. The vehicle however had limited AC, the blower fan worked intermittently. That would be my only complaint, other than that all was well. Thank you.

Curtis M. 
Rating:
5.0

The guy who checked us in (I don't know who checked us out, sorry) was very nice and funny. He made the experience more personal for us.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Katie A. 
Rating:
4.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

On a Previous rental the Upholstery was full of dog which was an Inconvenience. So we had to clean the seat before we used the vehicle. Otherwise it was a Perfect Experience!!

Deb C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
2.0

Better trucks.

Ihab I. 
Rating:
1.0

Wrong prices

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
3.0

Just have the vehicle clean. Debris in back , windshield covered with bugs, and the gas gauge wasn't working....and known by the vendor. Guy behind the counter says the tank is “theoretically full”. So, I had to stop at a gas station to verify , and it was not. So, left it full and cleaner than when I got it. Drop off person behind the counter was very professional.

Michael S. 
Rating:
5.0

Vehicle was dusty inside and windshield was dirty. Someone also left their face mask in the van passenger door cubby. But, to be expected when vehicles are shared.

Rachel P. 
Rating:
5.0

Customer did not leave a comment.

Trisha T. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

lynn H. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Genan A. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

The woman checking the truck out in the morning was quick and courteous; great customer service. The truck needed to be swept, but this only took me ten minutes. Just an FYI, the passenger side door was difficult to lock and unlock. If it belonged to me I would use WD40 on it.

Michael S. 
Rating:
5.0

Nice and friendly staff. Thanks for telling me about the bbq place . The food at Ray Ray's Hog Pit was delicious!!!

Tanya M. 
Rating:
5.0

There were 3 problems with truck. Drivers door would not unlock with key. Passengers door did. Passengers door constant whistle and banging like not closed when driving. Rear door cable had slipped from roller making door very hard to open or close. Employees at Kenny Rd Market are great!

John G. 
Rating:
5.0

Customer did not leave a comment.

Hamrit A. 
Rating:
5.0

Pit disclaimer of any difference between different owner u-haul location.

Kush S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Location wasn't bad but the truck was disgusting upfront and in back. Truck it self wasn't bad at driving

Nickolas C. 
Rating:
1.0

Need to hire a professional people who can work

Komla Q. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
No reviews have been submitted for this location.

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