Great jobAdam G.
Customer Reviews for Ken's Repair & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.WILLIAM E.
Had to call customer service because had trouble with location configuration on my iPhone. She walked me through the steps and was able to return truck using my iPhone. Without her help it would have been impossible to return, since the location I returned it to had no one there.Isai R.
Easy and smooth transaction that could have been stressful but was perfect. Thank you!Jennifer R.
Awesome guys. Really helped me out!TIMOTHY C.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Matthew B.
The large dog barking and running out toward us as we walked up was a bit disconcerting, but thankfully we are not afraid of dogs. I have a good friend who is, and she would have had a heart attack! Otherwise, we appreciate you working to track down the trailer that had not yet been returned, so that we could come back and get it rented.JENNIFER B.
Customer did not leave a comment.ANGELA K.
Customer did not leave a comment.steve M.
Again the system gave inaccurate information!steve M.
Customer did not leave a comment.David D.
Customer did not leave a comment.Mitchell L.
Customer did not leave a comment.STEVEN M.
Customer did not leave a comment.Doug F.
Customer did not leave a comment.JANELLE T.
Customer did not leave a comment.JOHN S.
They have aggressive dogs and it's not safe I wouldn't recommend anyone thanks .mohamed A.
Make the area around where to back the trailer in when returning it easier to access. There was a longer trailer beside it and we accidentally hit it with the side mirror on our truck and broke the mirror. Our fault but it could have been easier.Dane W.
Several people there to help, and plenty of room to maneuver a trailer.Gordon S.
Customer did not leave a comment.BRIAN J.
The guy overcharged me $200 just because I am a girl i'm pretty sure. I told him I just needed it for 1 day and he charged me $260 which is not the correct feeCARLI DANIELLE O.
Kind of hard to find without the big uhaul trucks parked in the backDanielle T.
Customer did not leave a comment.SAMANTHA M.
Customer did not leave a comment.Joanne A.
Customer did not leave a comment.BRITTANY W.
Customer did not leave a comment.DAVE A.
Drop off at Ken's Repair & Sales went smooth.James K.
After being told yet again our location was moving, this time due to our original drop off being closed, we headed to Ken's. Didn't think we were in the correct place because it looks like something out of the Walking Dead, abandoned and run down. Even though we were well within the posted open hours, the place was closed...which we found extremely annoying considering that why they moved our drop off location in the first place! So we tried to return it online, but the website wouldn't work to accept my phone location. We were ready to just leave the truck on the side of the road and give up when we saw a horse walk by. Yes, a horse. So we followed the horse and he led us to a gentleman who said he could take the key from us. We were given no receipt or acknowledgment that our truck was returned. But at that point we were tired, annoyed, and quite frankly a bit freaked out with the location so we just gave him the key and got the heck out of there. Finally got a receipt emailed to me and I'm being charged an additional 53 dollars and I cannot get anyone to tell me what its for. Very frustrated with our whole uhaul experience.Paul H.
make sure your lights work and have coversWalter P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Sandy R.
Customer did not leave a comment.Stacy L.
You need to look at the location. Uhaul should be embarrassed to allow there name be visible on this property or connected to this location. It's a complete trash pit, the renter did not help locate the trailer on his yard or assist to hook up or maintain the tow trailer.Lars B.
Customer did not leave a comment.Jamie A.
Customer did not leave a comment.TODD D.
Everything went really well and my move couldn't have happened if everything hadn't lined up as well as it did!!David M.
I had ordered some furniture moving pads. Requested them upon arrival. Did not receive them. Now seeing I'm still getting charged for something I did not recieve is completely unacceptable.Clarence C.
Customer did not leave a comment.John S.
Customer did not leave a comment.judith H.
Site was troubling but once we figured out that we were at the right location the people were friendly and helpful.Debra G.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.Richard N.
Looked like a junk yard. Hard to tell if I was in the right place. Nice people though.Andrew B.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.Ryan W.
Very friendly and helpful. Would recommend this place. Willing to work with you for pick up and drop off times.Gerald L.
Customer did not leave a comment.jackie S.
Customer did not leave a comment.Todd G.
Customer did not leave a comment.Jason M.
It went as smoothly as possible so no recommendations on my end.RYAN S.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.jennifer M.
Communication was not the best. Picked up here instead of original reservation site due to availability. Supposed to get double miles and extra days if I returned to same site, but then got an email to take to different site even though pickup site indicated to return it there. Also got charged for too many extra miles because they did not honor the double miles offer. Had to file a dispute claim and email a supervisor to clear up the over charge. Got emails indicating it would be turned in for collection if not paid right away..... Went to original reservation site to clear up and they could not do anything since I picked the truck up at another site per UHaul. Communication should have been a lot better, but the truck was very good and worked well.Robert C.
did not go over truck for damages or milageLori S.
Customer did not leave a comment.darryl T.
Customer did not leave a comment.seth R.
Customer did not leave a comment.Eric T.
Customer did not leave a comment.ERIC T.
Customer did not leave a comment.Mary L.
Customer did not leave a comment.Anjanette P.
Customer did not leave a comment.Abdiwahab K.
Customer did not leave a comment.NICK H.
Customer did not leave a comment.Parker G.
Customer did not leave a comment.Tammy B.
No wind shield, wrong trailer hooked it,trailer lite on drivers side didn't work,got pulled over in Flagstaff.half tank of gas,business opened late. Not very friendly. Had to go back before leaving trailer straps were frozen,cut my hand.Karen H.
Customer did not leave a comment.ShawnDee H.
Customer did not leave a comment.Chuck R.
Customer did not leave a comment.Jessie S.
Ken's is great.matthew C.
Dave hooked up and removed trailer for me and was flexible on return date. He was professional and explained contract and costs clearly. Wil definitely use again for my moving needs.Laurie M.
All great.nate S.
tires are getting baldJoe C.
Dude was cool and friendly but it looks like hillbilly central. This might be offputting to some but it didn't bother me. I'd rather have the convenience of this location than a fancier but less convenient location.ryan G.
Great customer service! Will definitely use again when we are in need of a truck!BRAD B.
I was not scheduled to pick up the trailer there. I was scheduled to pick it up in Coon Rapids. When I arrived , on schedule, with a reservation in hand, I was advises that the only appropriatly sized trailer was being held for a trip to Texas. I had to drive to an unknown location that was many miles away, and very hard to find. I was very unhappy!!!Del H.
We reserved a 4x8 trailer at our local u-haul in St Michael , Mn 3 weeks before our needed use on Aug 21st. That morning we had to go 40 minutes away to get a 5x8 trailer. If your company is U haul you should have had one ready at the St. Michael location..Don't ask us to refer u haul to anyone , as we won't. Not good service..Roger H.
No improvements needed - Ken's is always professional and takes great care of their customers!PHIL L.
Customer did not leave a comment.nicole M.
These guys are always easy to deal with. 24 hour dropoff.Dan A.
Customer did not leave a comment.kathy B.
Customer did not leave a comment.Micheal V.
Customer did not leave a comment.Kevin R.
Location is at a old run down farm. You would have to see it to believe for yourself how bad and decapitated this location is!Troy S.
Maybe a big sign that's noticeable about where the U-Haul keys are keptMelanie S.
They didn't have a trailer hitch ball and we had to spend an hour driving somewhere else to get one. We told the sales rep when he has us go to that location we needed one and he said the location would have them. Very disappointing.Karrie S.
I don't know how I owe you all any money when I paid in full and returned the truck where the gas was supposed to beNathan A.
Customer did not leave a comment.ERIC N.
I tried to use online check in to get my truck. After scanning my license, taking a test, and clicking for ten minutes... i was told i couldnt do online check-in. I then had to go inside and spend another 10 minutes checking in. Very misleading and disappointing.Reine K.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.PETER F.
Customer did not leave a comment.John L.
Customer did not leave a comment.Andrew L.
Well first of the truck was supposed to be reserved for 11:15am. We did not get our truck til almost 2pm. No one notified us. My husband called half hour before pick up to just check in and they then informed us that it was not ready. Then around 1pm. Still nothing. So my husband called again and they said it wasn't ready. We did not get a call til alost 2pm...to let us know the truck was ready. Then when we got the truck is was NOT cleaned out. Also, our truck was supposed to be reserved at the coon rapid's location. The night before we got the text remind that it was reserved at the wrong location. 15 mins away. Then when we dropped the truck off they wouldn't do anything about it.chad P.
Customer did not leave a comment.Megan B.
The corporate computer system was lagging/not working during pickup. This required me to give my credit card information over the phone.Jake B.
Great customer service & friendly ! I would definitely use this location again & recommend to my friends/ neighbors. Thanks again.MARK G.
Customer did not leave a comment.Mike S.