Customer Reviews for Key Self Storage Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Key Self Storage Ltd

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jason K.
Rating:

Customer did not leave a comment.

Cho Kiu H.
Rating:

Customer did not leave a comment.

Creighton J.
Rating:

Customer did not leave a comment.

Wai L.
Rating:

The next time I rent a U-Haul, I'll be sure to use this location only! I was weary because the other locations near me had horrible reviews, and this place had 5 stars but only two reviews. After trying it, I totally agree that this pick up location is deserving of 5 stars! I had initially checked-in in advance online, but I arrived 15 minutes early for my reservation so I spoke to reception and they were able to set me up right away. This was my first time renting and they were really comprehensive in explaining what I needed to pay attention to and how I had to return the vehicle to ensure I'm not charged any extra fees. Reception was really helpful in answering all my questions. I also really liked how there are designated parking spots for the trucks, so we didn't have to worry about not finding a proper place to return them. There was also ample street parking at this location for us to leave our car during our rental. The only negative part of my experience was the return process (at no fault of this location). The reception completely set me up for an after hours return, since we started our rental a few hours before they closed and we weren't sure if we'd be back in time. When we came back and tried to check out with the app, everytime I tried to take photos to confirm our odometer and fuel levels, it wouldn't register! My boyfriend and I tried for twenty minutes before we gave up. I tried again just using the mobile version of the site and was able to complete the checkout in one go. Word of advice: USE THE WEBSITE TO RETURN YOUR TRUCK AFTER HOURS - don't bother with the app! 10/10 would recommend this location to anyone.

Robert I.
Rating:

The employee at the pickup location was extremely friendly and helpful. So no improvement needed in terms of customer service.

Martin H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top