Kidwell was fantastic! I was so glad that that is where the U-Haul is. Those people are knowledgeable and helpful and made the experience super easy.
Anne J
Customer Reviews for Kidwell Auto Parts Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work!
ALLEN FNothing :) everything was great.
Melissa Mvery friendly and helpful i recommend them to people who need a uhaul they are the best !
LINDA JHelpful service. Great experience.
Susan MThe rear doors of the unit I rented had been tweaked and didn’t want to align and close correctly. Short of that little hiccup always a good experience!
ROD JGreat customer service
ROBERT SReturn location was closed; central location in Thomas, WV with easy access.
Mike FThanks Kidwell auto
Steven WI appreciated that the staff carried the moving dollys to my vehicle for me. This is a great location to rent from!
Craig OProfessional and helpful in every way!
Donald HI did not want to drive an hour to get my truck. I requested Elkins and was told I would get a truck in Elkins.
Kristen RVery helpful Employees are great
Iva MDon’t send customers 90 minutes to pick up a truck when they booked one closer to their house.
Katherine BVery helpful on the disconnect.
JEFFREY AAll rental vehicles, u-haul / cars / etc, should go out with a full tank of fuel. It is difficult to return a vehicle with, in my case, 11/16 tank of fuel (halfway between 5/8 and 3/4). Luckily, I managed it, but it was kinda a pain!!!!
Craig BNothing to improve. The guys at Kidwell Auto in Thomas WV were very friendly and excellent to rent from. I highly recommend this location!
sandy aKidwell Auto in Thomas was very easy to work with. The staff was very helpful when I moved from a 15' to a 20' truck. The only issue was the lack of an appliance dolly.
Stephen TBattery was dead in uhaul truck.. Place was closed.
Timothy WEasily accessible, very friendly service.
Anthony RThe process was flawless and the agent was very polite and helpful. Great location.
Jeffrey BTruck was delivered to the wrong Kidwells I had to travel a twenty-eight mile round trip that cost ME time and money to pick up the truck
Allan GIt was excellent service and they did a fine job
Thomas RGive the next person that rents an appliance dolly the one I paid for and didn't get.
HAROLD KRenting this truck was quick, clean simple and the best vehicle rental I have ever experienced!! Highly recommend Kidwell's and U-Haul.
CONNIE SThe fuel tank was not a full tank.
Ed RVery polite, helpful and knew just how to get the rental out the door and moving. Also, they happily checked for availability by phone.
David GNothing - staff was knowledgeable and courteous. A good experience.
CARL WExcellent service and assistance in drop off. Very professional and helpful.
Robert JDid the online pick up,...my appliance dolly was not in the truck. It took them over half an hour to find out "which one" to give me, because apparently it has to be a specific one and my contract didn't have the serial number on it? Other than that it was fine.
Raymond WUhaul was very accommodating and will recommend to anyone that would need their services.
Suzanne PVery Good experience
david gNot so much. Matt was delightful, fast and efficient. (I might have been warned about getting the mud off of the truck, but neither of us could imagine what the dump road was like....) Good tip on the Davis Carwash (2 times $2.50 each to pressure wash. Thanks Matt, Love your towns! and especially the HOSPITALITY!
DAVID GThe prices I feel for a long distance travel are ridiculous. I paid almost $300 for the uhaul and had to put over $100 in gas. I returned it with more gas than was originally in it and it didn't reflect on my price at all. I used under the allotted mileage and that did not reflect on my bill. I think those things should help with a price when if I had came back with more mileage of less gas I would have had to pay more.
Desiree LDropped off vehicle here. Very easy and sufficient. Definitely would recommend others use this location.
Elizabeth ABe able to confirm with 100 percent assurance the equipment will be available at the stated location
David MLocation was closed when I dropped off.
Shawn MStaff was really helpful and friendly.
Daryl CThis location was so nice. At the pick up location the lady told us we’d be taking it to Elkins wv when we took the paper work out to see where in Elkins it actually said Thomas wv. So I called U-Haul and they said to take it to the location on the paper. When we arrived at kidwell’s they gave us no issue, he called and fixed it in the system. I give this location a perfect score.
Elizabeth PNothing. Everything was easy, even when I questioned the cost of return/days/miles, etc. Matt was on the phone asking questions on my behalf when I wondered about a particular cost; I appreciate the advocacy he did on my part.
Katharine PFound out a day early that Uhaul had scheduled my pickup about 50 miles one way from home. I called Kidwell's, talked to Matt, who was very friendly and accommodating, and I picked it up a day earlier than planned, which was probably better in the long run. Though I wasn't wild about the lost afternoon going to pick it up, it wasn't Kidwell's fault, as were it not for them, I would likely been driving farther still. If I lived in Parsons or Canaan Valley, I would make a point to reserve from them! Thanks!!
David SI don't have a problem with Kidwell. However, I do have a problem with General Rental. I gave them all my information to rent a truck and was told I could pick it up at their location. Later I received a call that I would have to drive to another U-Haul location an hour away to get the truck. It turned out that the truck was not there either and my family had to drive me an hour and 1/2 to get the truck. I am 87 years old. When my daughter called to find out where we were to drop the truck off, she was told the truck was due that day. It should have been due July 17. The man I spoke with in Elkins was very rude to me and I believe he entered my information incorrectly. He told me i would receive a discount because of the inconvenience I experienced, but as far as I can tell there were no deductions on my price. I would like to know what can be done to make sure i don't have to pay extra for General Rental's mistake. My phone number has changed due to my move. My new number is 304-733-8557 or use the email address above. I am very unhappy about the situation. I am on a fixed income and need to be careful of my spending. I visited several U-Haul companies in my area and none of them were able to help me rent a truck except General Rental, and since I had heard bad comments about them from other people I went there last. Their bad reputation is well-deserved. Please contact me because I would like to know how this is going to be resolved.
Lela HProfessional, friendly and quick.
Justin DYou Could Stop Charging 0.69 cents a Mile That's To High Plus What the Hell is a Environmental Fee? SafeMove is ok, But should be Refunded if there was Not a Accident.
Rodney D