Great service
Lolonda C
Customer Reviews for Kiefer Fast Stop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Help with unloading on the return.
Sarah WLet the renter know beforehand if prices may change and cash is necessary
Elizabeth TI didn't get the dolly I paid for.
Shannon FShe was very helpful.
ELIZABETH MTell the workers to stop stealing lottery tickets and actually help the customers.
GEORGE TExcellent service! The regional manager waited on me himself and it was an excellent customer experience!
Donald HThis is a gas station/store. The person working was well prepared for my turn in. He was very helpful. Neither the pick up location or the drop off location do not have boxes or other tow hardware.
William HNothing! Everything was awesome
Alan MI rented a 6’ x 12’ enclosed trailer. It had a nail in a tire and I had to bring it back to have it repaired. I drove though thunderstorms all the way. After arriving at my destination, I decided the weather was too severe to drive it back. I called U-Haul and spoke to Sean. He quoted me $99.00 to drop it off at my destination without having to pull it back through the storms. When I dropped it off, U-Haul charged me $399.02!!! What a heartless business! I spoke to Karen with U-Haul and she said they would not honor the quote from Sean?? Bad Business Model!
dean eRoad construction blocked entrance and access. I had to pull into adjacent grass area , and drop off there. Not the fault of business. The location access was small, access therefore was challenging for drop off, pull thru.
David TGood
Curtis LI still have not received my $100 deposit back.
Trevor ALocked my keys in the U-Haul while it was running. I was checking out using the mobile app. Stepped out of the U-Haul to take pictures. Locked the door out of habit. Took pictures of vehicle and checked out of the app. Then realized I locked keys in the truck. Called U-Haul roadside assistance was told i basically was out of luck. Because I was checked out. She gave me two options 1- let the vehicle sit and pay for the fuel to be replaced along with vehicle maintenance that may be needed. (Battery) But hope no one’s breaks into and steals it 2- pay for it to get unlocked. I can’t believe a company so big wouldn’t do the right thing by a customer. I payed for additional coverage. I turned it in 12+ hours early. I work retail and have been in management for a long time. I understand policy’s and procedures. But there is also the right way to do business. Not taking care of a customer who if I called two minutes earlier I’d been covered is absolutely unacceptable.
Zachary PLove the no contact drop off & pick up. There was not much room to park it though! The lot could be bigger
Noah WMaybe have an option to include some straps to secure cargo.
COLTON NEverything was a great experience
Harleen RThe location said it opend at 7 am, but no one was there at 7 am. I found the 800 number for U-Haul and that person called an Area Manager on his cell phone to call in someone to the store who showed up around 7:30 am. And then the truck I had reserved was not properly checked in when returned last, so I had to wait for them to check it in and then check it out to me. The truck was in poor shape and had likely not been aligned in several years as it was hard to steer and keep on the road. Upon returning the truck, the Fast Stop only had one person working and she was not adept at the return process and would check out other customers while checking the truck back in, pausing each time. She then tried to charge me for addiitonal gasoline even though I filled it up to the level it was when I rented it. She did back this out though. Overall, not a good experience at Kiefer Fast Stop.
Chad SThe people that work there are great.
Tim RThe person helping us got in our car to back the trailer in and she did not know what she was doing. She almost jack knifed the hitch a couple of times until my sister asked her to stop and let me back it in. Plus she got in the car with her freshly lit cigarette and the smell of nicotine gives me migraines. I don’t need that in my car. She didn’t even consider that my car might be a smoke free zone.
Laurel DI was over charged and she would ring up customers while in the middle of checking me out. I rented a truck for a one way return to save money for the miles and got charged mileage.
Jessica MYour area manager is rude and not professional when speaking with people. When he can’t figure out and answer, he makes up a line of crap this may work for some but not for anyone with a brain.
Jason MThere was no one available to help load or unload. One person working. It was completely do it yourself.
Richard WIt was at a convenience store. Took forever to get the truck. I reserved a 26 ft truck and was told you didn’t have any the day before i needed it. Had to drive 60 miles out of the way to get it and the charged overage miles. Very poor company performance.
Timothy HThis place a convenient store and even though I was the first one at the counter, the clerk assisted 2 convenient store customers before helping me.
rick bThe online paperwork is disgustingly long. Then the check in/return is just as long. For a 4 hour round trip with the trailer, the rental paperwork took 48 minutes. Then I had to inspect and submit photos of damage to the trailer to begin with, 15 minutes more on my phone in the rental yard. Then when returning you wait to be checked in, 18 minutes more. No, I would definitely say clear your schedule and prepare for 1.5-2 hours just to rent and return. No, that is wrong.
Ron MClerk set up the trailer improperly resulting in damaging my flawless Yukon suv
Dylan SA little slow but overall not unpleasant.
Jeffrey DI have been to this location several times and the people are always nice and helpful. I will definitely go back to them if I need another Uhaul in the future. Also would recommend them to others.
Nicholas GEasy rental, timely checkout, good trailer.
Jack Lnone
Danny IFast, professional
SusanCHAD MMake sure the truck has gas in it the one we got was nasty dirty
elizabeth pQuick service, will definitely use this location again!
jimmy vCustomer service was none existent. The location is a gas station and the attendant was more concerned with selling beer and candy bars than renting trucks.
Robert IThe location is at the owner's gas station, who is super helpful and nice, but the overall problem was that we saw 5 trailers there that we were told by a company traffic coordinator weren't there.
Angela CWe were overcharged miles and so far the woman has not fixed the problem
Bryan nThe location was great in helping fix Uhauls huge screw up! Uhaul messed up the reservation. Didn't have our truck and customer service was NOT helpful. The guy at this location was great.
Katie BWell, first of all, I didn't pick up the equipment on Kiefer, OK. I returned the equipment to Kiefer, OK. Picked up in Lynnwood, WA. We had some personal issues, but UHaul was very accommodating. We had the trailer for 2 weeks. Trailer was loaded correctly and handled flawlessly .
Joseph SIt was a positive experience
Pamela CGentleman working was very pleasant. Good customer service.
Debbie Cwindshield was very dirty
Samuel HThis is the second time I rented from this location, and it was not a problem.
Russell HThis location was fine I wouldn’t recommend the company at all because i was charged a lot more than i was supposed to be and all the hidden fees is ridiculous.
Kaylynn KWe had some trouble reversing with the tow dolly. One of the employees was extremely helpful.
Stephanie RThe dealer was was very eradicated eradicate and unprofessional chill and barely spoke good English. He was rude acted like he didn't know what he was doing but he was doing made me feel uncomfortable I feel like he overcharged me the equipment was dirty and important issue and I had to buy extra straps and spend extra money because the equipment was not right, In my opinion I should have got a full refund but this guy was a jerk about it and it and I will never rent from u-haul or do business with this man in Kiefer Oklahoma again.
Chad SThe pick up was great, super helpful guy and so kind. Drop off was easy. Def recommend
STEPHANIE C