Customer Reviews for Julies Fuel Stop
(U-Haul Neighborhood Dealer)

Rating:

1.0

Location not very knowledgeable on how to hook up a trailer very unprofessional.

Rating:

1.0

Had an appointment for 11:15am. Showed up at 11:10 and was told by the store owners I would have to wait till 1pm they close the uhaul for their lunch. This is unacceptable for a business. Owner was rude after I contacted uhaul and he was made to give me a key.

Rating:

1.0

The gentleman who rented the trailer to me, came outside and showed me what trailer to take. He said he would be right back and never came back out of the store. I had to hook everything up myself and check everything out, as well. I returned the trailer within 24 hours but was charged for 48 hours. I just contacted the gentleman and he said I have to contact U-haul to get it refunded to me.

Rating:

5.0

The internet said open on Saturday but the store clerk said it was closed

Rating:

1.0

Rep took pics of my credit card and DL with his personal phone running the u-haul app. Assured me that the trailer was water tight after being advised it was going to be hauling very expensive digital electronics. There were two other trailers to choose from on the lot. The trailer ended up leaking water significantly making a real mess. Rep refused to assist in hooking up trailer to truck despite having reported that I'd had major spine surgery and was not supposed to lift more than 25 lbs. Rental Agreement would NOT print out from e-mail and he refused to print one for me. Spent an hour and fifteen minutes later with corporate trying to resolve issue to be able to print forms. Rep again refused to assist in detaching trailer from truck upon return nor would he assist in spotting its location in a VERY tight location from where it was originally removed. I have used U-haul rentals for decades and this was, by for, the absolute worst experience ever. The business location signage does NOT match what's on U-haul information about location making it difficult to find.

Rating:

1.0

Nobody was available who knew anything about uhaul trailers or how to disconnect the trailer from my truck.

Rating:

3.0

The people were very nice and helped me quickly and efficiently. I had a very good experience with them and will rent again from them. No problems at all.

Rating:

5.0

Just ask make certain customer does not needa truck with a ramp ...I included a dolly but found...no ramp which was extremely difficult however uhaul understood and compensated which was very nice.