Customer Reviews for Killam Krossing Hotel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Killam Krossing Hotel

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whitney b. on

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Vern B. on

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Brian M. on

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No improvements to suggest

lyla d. on

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june w. on

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Korey P. on

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Catherine B. on

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need better head lights to see the roads. They were really hard to see anything in the mountains at night.

darryl m. on

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Awesome service, thanks again, would highly recommend!!!

coleton g. on

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My reservation was all messed up when it come time to pick up and even still when I dropped off. I was booked for extra days that I didn’t ask for. My overall cost was more than double what I was originally quoted and alls I did was put on an extra ~30 miles. All the proper information was given and distances planned to travel. Tank was even fuller than when I received it. If I knew how much it was ACTUALLY going to cost at the time of booking I would of went with the competition hands down. The extra lift into the back of their unit would of been far less painful than the unexpected costs I had to pay.

mathias m. on

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WAYNE N. on

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I don’t understand why when I rented the unit out of Edmonton why I had to put on 360 kilometres to pick the unit up in Killam and why the drop off time for the previous customer and my pick up time was so close together resulting in me having to wait 4 hours

jeff j. on

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ALAN H. on

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Excellent service at this location, everything ready to go even though we arrived for pickup early. Would definitely use this U-Haul location again!

EMILY R. on

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Mary Lou R. on

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bill k. on

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CHARLES c. on

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The lady who finalized the rental was most helpful and courteous

Glen H. on

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darryl h. on

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We would suggest letting the customer know the close place to drop off the u-haul. We took the u-haul to unload to Sylvan but assumed the closest place to drop Off was red deer. It wasn't and we had to come back to Sylvsn and drop off there.

KATHY S. on

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Wendy J. on

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Rachee B. on

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She was very reserved and didnt look too impressed even though I was just dropping off the keys.

David G. on

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Inside of truck was dirty didn’t have what I ordered but still charged me for it

Kristi U. on

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The truck barley ran and the staff both at pick up location and the person who came to cone and pick it up were very rude. It was uhaul screw up in the first place that had caused all the headache in my life by first not scheduling me the correct vehicle then the store pick up location closed over an hour early. This caused a domino effect because I did not move my house in time, then lost the place I was going to move into and basically forced me to rent hotel rooms for the next month until we found a new place. This is absolutely the worst service I've had by uhaul and I have had a couple negative experiences already. Example like one of your other Edmonton locations charged my mother's credit card 6 different times in 3 days. And then she had to stop her card because of fraud reasons. This is the worst company ever and you are a multi millions dollar company you would think it would be a little more respected. It's so bad that the cops even say you are the worst company. I think more than just a response from your company. For some I always pick your stupid company thinking that maybe one time it would be alright but every time it's the worst let down and costs me way more than it should. Contacting me would be in someone's best interest.

Sharon R. on

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Not a thing .. The man was very helpful. He was spot on ..

Lisa B. on

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dianna m. on

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Very helpful, had to look up contract to get me my money back. Was cheerful and did a good job!

Benjamin K. on

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jason s. on

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