The best service from the couple that operate this location , very friendly and knowledgeable and I will be going back to this location again for my next rental.
jeffery evans
Customer Reviews for Smokers Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Caused us to be late as we were not told until arriving that you have need to have a credit card or card I only had my debit visa on me which they couldn’t accept we were then told to use the ATM which when we went to use it was down we then were told oh just walk across the street to the other store… it was closed we then had to leave to go get out cash to be able to get the truck this caused a lot of issues. Then unfortunately we had to call to let them know we were running behind they were very understanding of that which was great however then I’m told oh by the way the truck you have tomorrow you can book as today we made a one time exception is you don’t have a credit card… like excuse me you waited until 9pm to tell me this ! Thank fully I was able to rebook else where and won’t be using this location again
Breanne CollierGreat experience friendly service.
Michael CachiaThe customer service was excellent. They were very friendly, gave tips and advice and changed my reservation when I needed to extend the timing
Katrina LaFontaineMaybe do a walk around with the customer for inspection. Lavi was awesome!!
Nicolle FunkTony was great with his customer service skills. He carefully took time to explain me the best possible ways to use the vehicle. I am glad I tried this place and this will be my go to place if I have to order next time
Nikhil PushpagiriVery friendly and helpful
AARON CAMERONThe location was convenient. The staff were very nice and helpful.
Una CodringtonRented their 15 ft truck for Saturday Aug 26th for 11 hrs during those hrs it rained quite a bit for a brief period of time the truck was parked and closed up and the cab of the truck had water in certain spots that leaked thru from top of truck near the back of the cab and unfortunately my mattress got water damaged and some of my boxes that were sitting in there were wet too...my friend who drove the vehicle said the brakes didn't feel to well maintained had to push pedal all the way down to floor for it to brake properly. Better care and maintenance needed on that vehicle....a little disappointing about the water damage to my personal items. However the gentleman at the store who processed us at the beginning was nice to deal with. We dropped truck off after hrs so could not discuss these problems with him.
Krissy DeCairesExcellent customer service. Very efficient. Thank you!
Lori McCarthyThe truck was sketchy. Brakes were soft and the steering was very loose and the steering wheel was crooked.
MATTHEWGEORGE LANGLOISMake sure the fire extinguisher is in the truck and not missing.
PATRICKS BRADENVery easy to book online and customer service was excellent!
Brenda DuffinWonderful customer service from the folks at Smokers Corner. They were very kind and helpful.
Barbara PerryThe store manager was incredibly helpful and friendly. He helped us find another truck for the following day when he did not have any available. I would highly recommend U-haul and specifically, this location!
Kristy KerwinSmokers Corner was excellent in terms of customer satisfaction and smooth onboarding and checkout and return process. Extremely happy with them, and will definitely SR their services again and strongly recommend them to friends and family. Thanks!
Deepak GopiAs usual, they were very accommodating because of the storm and were able to extent me a second rental day.
RANDALL WILEThe lady at the store is always such a pleasure to deal with.
RANDALL WILEFriendly professional service every time:)
Michelle WhillansThe service at this location was excellent. However the truck needs to be properly cleaned. Not simply removing debris; trucks need to be occasionally cleaned with soap and water to eliminate smells like body odor. I have noticed this in previous UHaul rentals as well.
WAYNE SOLTAUNone. Extremely polite reception
John NovaExcellent customer service by guy running this location
dan shakeelYes I would highly recommend Smokers Corner. I. Would not recommend U haul.overall. After 17 times of totality failed attempts to receive the original Truck and 7 hrs. Late I canceled the agreement. I rented in person at new location. Smokers Corner found the gentleman extremely knowledgeable and helpful.
Tom MerawFast and easy service. Both gentlemen were friendly, knowledgeable and helpful. I would absolutely recommend renting from this location.
Michelle WhillansGive the correct pick up location to start with
Ben McleodEnded up driving the rented trailer at night with no tail/brake/signal lights because the wiring harness prongs broke off inside the receiver! The harness was obviously well used and should have been replaced via a regular replacement schedule before this *major safety issue* could happen to a customer! It out my family at risk. Uhaul didn't have human available to talk to during this time and no one followed up despite live chat history and automated roadside assistance request. Never again.
Alain FoucaultGreat customer service and explanation. The truck was very clean!
Danielle BrowneGood customer service and their price is reasonable
Flora AdaramolaOther than the trailer not having suspension and being a rough ride, all went well.
Scott LeeThe staff were very helpful. I would use this location again if the trailer I needed was available. It is a more convenient location than the one I usually go to.
Mandy NakashimaGreat Service - helpful, fast and flexible.
Lindse PallisterVery nice people that work in there
jason bonviniGreat friendly service!
Stephanie PokulokKeep the trailer clean before giving to next customer as I moved my stuff in a trailer having smell of rotten dead animal.
Ankush KumarMy wife amd i were really pleased with the service we recieved. I will recomend to all my peeps!
Sheila MathesonI had a very pleasant experience at this location. The customer service person was very professional, courteous, and friendly. I wish I knew her name to put it in this review. Everything was ready, clean, and user friendly. I was processed in no time and was on my way to my destination. I would definitely return to this location to do business with Uhaul and shop at this store. Thank you.
Rodney SutherlandGreat service!
Sheldon KoufmanThe checkout and check-in were quick and smooth. The equipment was clean and easy to get in and out of the location. I will go here again, a much more pleasant experience than going to the big U-haul outlet.
Jennifer Dunbar JamesPlease (I emphasis the word please), fix your policy for the fuel requirements for your rental vans. I'm required to refil the truck I rented to a fuel gage level between 5/8 and 3/4 of a tank. How is this possible when your retailer can even tell me how many litres a 1/8 of a gas tank holds?? I have to estimate this at the gas pump and upon return I'm told I'm a few litres off based on a photo and then charged a stupid amount of money because I guessed incorrectly . Your retailers need to provide trucks at a full tank of gas and then upon return I can fill it to the "full tank". I will be seeking other retail services that do not have shady fuel policy's in the future.
Jeffrey MartinoEverything was just perfect
jason bonviniCustomer service was prompt and friendly. I would definitely rent from here again.
François GirouxI wish they had the smaller 4*8 trailer at this location
Almustafa AlajealThe truck ran really crappy and there was a rotten banana in the glovebox
Darryl DowlingGreat location Service and staff was excellent. Very courteous and willing to assist.
Frederic AbsolonneAmazing customer service!
Edris FaqirzaiTerrible hygiene
Min jung ShinService was great, friendly and quick. No complaints.
Dean LangloisPeople are terrific. Pleasant and helpful.
Randall WileNothing to improve on. We had a very nice experience.
Carol ReidVery polite and very friendly. Also very professional. Highly recommend this location. Very organized.
KYLE LIMKILDEVery helpful and friendly staff, thank you, 1st time to rent from this location but positive experience will come back for sure . Thanks
Almustafa Alajeal