Customer Reviews for King Street Storage LP
(U-Haul Neighborhood Dealer)

30 reviews

48 King St   Rochester, NY 14608
(Wiley Street)

(585) 232-1080

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(585) 232-1080

48 King St
Rochester, NY 14608
(Wiley Street)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5 pm
  • Sun: 9:30 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The app for checking out/in has issues. When trying to check in to return the truck, I tried at least 15 times to upload a picture of the odometer and whenever I clicked continue it would display an error stating that a photo needed to be uploaded and wouldn't let me proceed. Finally I gave up and just went inside to finish. I also had issues when picking up the truck with it accepting the picture of the back of my license but it eventually worked. When an app that's supposed to make things quicker and more convenient takes longer and is less convenient than walking into the office I'd say it's failed in execution.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I love the staff. They are on point and very attentive. My truck are usually is perfect conditions except this last one I had had a broken passenger mirror that I couldn't position to use or see with. It was duck tape!

SHEILA C. 
Rating:
2.0

Location not open. Questionable people hanging out in parking lot, checking out the vehicles. No method for leaving an appliance cart.

Alice P. 
Rating:
3.0

I do believe if they would walk the client out to the vehicle instead of us walking to each one checking it with a key they should bring the person to the vehicle… and about the storage they need to make sure that assess code work… Other than that I would recommend if they fit those conditions

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Lashanda J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The equipment was well maintained and clean aside from a few candy wrappers I the cupholder. This was the best uhal experience great costumer service and no hidden fees.

TM S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Everything went fine except for one very unpleasant detail. The gas tank was clearly at below ¼ filled when I rented it. I did not realize until I drove off the lot that the paperwork quoted the gas level at actually a bit above ¼ filled. I was hoping that perhaps they knew anyway, so I used the truck, drove it a mere 15 miles total, added 2 gallons of gas (figured I'd be generous considering about 10 mpg), and dropped the truck off. Well, big surprise the following day: I get charged for another 2 gallons at their rate!! Great. I left a message and got no answer. I know, it's not much, but seems like poor practice to me. And unpleasant for sure.

IGORBORISOVICH T. 
Rating:
5.0

Hello and to whom it may concern my name is Kevin Lewis I was a customer who came in needing a U-Haul truck and your customer representative we're awesome and very well informed on what I needed and I can't thank them enough we need more customer services like this for the future that place was beautiful nice and clean and they were very professional so once again thank you and it makes me not have second thoughts about letting everyone else who comes to mind or need a U-Haul where to go Thank you, Kevin Lewis

KEVINR L. 
Rating:
5.0

Customer did not leave a comment.

EBONYM J. 
Rating:
5.0

Customer did not leave a comment.

DERRELLPATRICK R. 
Rating:
4.0

Quick and friendly customer service. Location was clean. Easy to locate.

SHAKIAJ W. 
Rating:
5.0

Thanks, everything was perfect.

John N. 
Rating:
4.0

Did you find a gray pullover top, with the logo OHC on it? I left it in the truck.

DAVID R. 
Rating:
2.0

They need to check people out properly, and that was not done for us. Would not recommend this location

THOMAS WILLIAM V. 
Rating:
2.0

I was I very upset about the final rental cost

YAJAIRAYISENIA G. 
Rating:
3.0

The U-Haul was well maintained. But the online service I feel needs more attention

ADAJ B. 
Rating:
3.0

I had to use this location because of my original booked truck was block by other uhaul trucks. once I get the payment adjusted I would change my option. I am charged 3x s for one booked truck. othe than that it was ok.

sean M. 
Rating:
5.0

Uhaul never let me know the code to get into the lockbox to retrieve the key. Communication regarding this part of things was poor. The location was well maintained and the woman at the location was very nice and she was really helpful.

TIMOTHYPAUL S. 
Rating:
5.0

Customer did not leave a comment.

ANTWONROSHAD ANT W. 
Rating:
5.0

In the past I always had some issues with a truck. This time everything went smooth, fast, efficient and organized. I am very pleased with both pick up and delivery locations, personnel and the performance and cleanliness of the equipment.

emir S. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

SUNG L. 
Rating:
3.0

Entrance is a little confusing. There should be a u-haul sign on the building that is actually facing King St (which is the address). For example, a Google Street view didn't show that this is a u-haul location at all

John M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top