Customer Reviews for Kings Auto Center
(U-Haul Neighborhood Dealer)

2764 reviews

1406 E Mulberry St   Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

(970) 221-0286

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(970) 221-0286

1406 E Mulberry St
Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff, helpful. Easy access. Several products for moving needs.

BRIDGET M. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
3.0

The cell service is poor in the area so early pickup via the 24/7 didn't work. Fortunately a person was there to help and get me on my way to meet movers. Very thankful for his help to make a stressful day somewhat less.

Paul G. 
Rating:
3.0

With the amount of equipment they have on hand, they should have at least one or two maintenance people. They just say sorry if something is wrong with truck and call roadside assistance.

Bradley M. 
Rating:
5.0

This location is the only one I will use. Don't change! I will never go back to the corporate store in south Fort Collins…..

Joseph B. 
Rating:
5.0

Friendly and helpful staff. All around good experience.

Karla M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Customer did not leave a comment.

PHILIP R. 
Rating:
5.0

They were extremely helpful. I went to Uhaul on S. College and the guy working there was very rude and wouldn't help me with anything. Would not recommend S. College location.

TRISHA L. 
Rating:
3.0

Customer did not leave a comment.

CAROL N. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Don't make me answer the same questions as I did when I checked in online. Your computer systems are too slow

Jared S. 
Rating:
5.0

Brilliant

K Thomas S. 
Rating:
5.0

hunter the guy that worked there was so helpful and knowledgeable.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Anke H. 
Rating:
4.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Our experience was smooth and problem free ! Dalton, front counter etc, does an excellent job at reviewing the process to make sure there are no questions or concerns. His customer service skills go above and beyond,

Tenley R. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Pro's-the online check-out process. This is one of the locations where you can check the truck out and in through the Uhaul app. The line to rent inside the office was pretty long, but I was able to bypass it and pick up my key at the lock box. Con-the van reeked of wet dog and there was pet hair everywhere. Despite that, the truck was in great condition and got the job done.

Tiffany D. 
Rating:
5.0

Great customer service and always

SAMANTHA G. 
Rating:
1.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

Jason Dwaine F. 
Rating:
5.0

Very accommodating, loved my experience with Mgr when I was so crazed. Calming

LYDIA B. 
Rating:
4.0

Great to have someone there to receive the check in prior to opening.

andrew V. 
Rating:
5.0

Customer did not leave a comment.

Dwight M. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
4.0

Customer did not leave a comment.

Matt V. 
Rating:
4.0

Nothing. Friendly, helpful, knowledgeable person we dealt with, so thanks.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Overall the rental went smoothly, 4.5/5 stars. The only problem was at check-in. The check-in process was a little confusing because I didn't know if I would get access to the lockbox at the end, so it would be very helpful to add some language that states “you will receive key access after you complete the check-in process” or something. Thanks!

Anna W. 
Rating:
3.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Agata Maria P. 
Rating:
5.0

Great employees. Very friendly and quick to help.

DANNY C. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
4.0

The location, staff, and equipment were excellent. The website information, however, was unsatisfactory. The information online is not consistent with what they actually have and when they have it. It is best to go in person to reserve equipment.

Scott H. 
Rating:
2.0

A lot of homeless outside location, one approached the uhaul.

ANGEL J. 
Rating:
1.0

Offer a service that customers can use your app in the “dead zone” and have the truck reserved 10 days prior available to them or a way to get a truck size needed but mostly try to help the people on your lot CLEARLY having issues

Shanna S. 
Rating:
4.0

Customer did not leave a comment.

Jacob H. 
Rating:
1.0

I was charged extra 20 dollars

Anoop M. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY N. 
Rating:
3.0

The gentleman working on the day we picked up the truck was clearly overworked and underpaid but did a great job regardless. However, the facility was understaffed (at least 8-10 people waiting in line to pick up their trucks with only one guy working). Also, we reserved a truck from a different location and showed up to pick it up and were told that there were no trucks available. What is the point of reserving a truck from a location if there are not going to be any trucks available at that location? Overall a poor experience, but kudos to the only guy working at this location for working hard and as quickly as possible.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Sara S. 
Rating:
1.0

Upon of the vehicle employees told us that reservations made weeks previously had to be confirmed by phone the day before equipment pickup, and that no reservation was committed until that time. After 30 minutes of worry my reservation was honored despite not receiving the phone call. Others waiting in line were not so lucky. Uhaul is the only company I am aware of whose online reservations are not honored and no notice of the phone call policy is on the website. This is a big problem if you find out at the last minute that you cannot complete a move that was planned for weeks.

Antonio E. 
Rating:
5.0

Customer did not leave a comment.

Khaled A. 
Rating:
5.0

The customer service is impeccable!! I will not use another U-haul. These two gentleman are top notch!

LUCRETIA W. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Great service at check desk. Convenient 24/7 return

Judson L. 
Rating:
5.0

We rented 10 furniture pads and only received one. Other than that, all was well!

Kevin C. 
Rating:
1.0

In the time frame of 2 weeks I have been wrong at this location. 1st I brought and paid for 3 TV boxes i go to puck them up and they only had done. Then a rent a truck and dolly well in advance the day if my move. I go to check my truck and no dolly😡 im moving in a hour. He tells me go to south college location which is about a 15 min drive i called the store as I start over to them and am put in hold for the whole length of time driving over finally some one answers from just the general 1-800# and says yes the store you are going to has one would you like to reserve I said im here now I will just got in and get it😡 they tell me in the store no we don't have any dollies😡😡😡 my time my money and my energy was spent with this company having horrible customer service. Pamela Rogers

Ellis R. 
Rating:
5.0

Do something Is to keep it from It's been so hot on the floor. Gas mileage is ridiculousIt's pretty sad when you put in a $100 worth a gas and get 200 miles

Roxann P. 
Rating:
5.0

Reserved a larger trailer the day before pick-up since it didn't show as available on the web-site, but when I arrived there was a smaller one that fit my needs perfectly and the rep (didn't catch his name) was very helpful, professional and friendly and able to rent me the smaller one. I will be returning to this U-Haul rental location within a month or so as everything about it (especially the customer service) was great! I was running late to it up and the number that's on the website attached to this location wouldn't answer, that was a bit frustrating. The rep gave me a card with their direct number, so at least I'll have it now.

Tanya M. 
Rating:
5.0

The person who checked me in and out was very friendly and professional

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Great customer service

Steve D. 
Rating:
5.0

Customer did not leave a comment.

ANNE R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY F. 
Rating:
3.0

These 2 guys Hunter and Caleb are the best. They knew moving is a bitch and tried to make thIs exhausted renter as comfortable as possible!

HENRY B. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Clean the windows on the inside of the trucks. That is my only complaint. The guys that work there are awesome and very helpful.

Glenn M. 
Rating:
5.0

Easy location. Helpful and professional staff. I highly recommend.

Dorothy C. 
Rating:
5.0

Love the hassle free check out on my phone and the easy check in by the employee. Nice work Uhaul !!

Thad L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

Shawna P. 
Rating:
3.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Great customer service.

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
4.0

Customer did not leave a comment.

Teresa K. 
Rating:
4.0

All was great!

Lyndal H. 
Rating:
3.0

Representative told me lights work when they didnt. Got pulled over and thankfully just got a warning but still upset m

MARK B. 
Rating:
5.0

They were very busy, but drop off was still pretty quick and very easy. No drama, unlike the pick-up.

Curtis L. 
Rating:
4.0

Customer did not leave a comment.

SANFORD ISAAC R. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

JOY T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY R. 
Rating:
3.0

The app made picking everything up super easy. Everyone was really nice to work with, & very helpful. This location is not a large location, but it is well kept, & well stocked for the space they have.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Trevor O. 
Rating:
5.0

Very helpful crew. Great experience. Will rent there again.

Jean-Pierre C. 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
5.0

Can't improve on perfect

JEFFREY O. 
Rating:
5.0

Make the local phone number NOT roll to the national call center because they are completely useless answering questions that only the local business can address. Additionally, they have NO WAY to contact them on your behalf. Although your online tools are fine, there are simply some things only the local office can answer.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Good job !

MICHAEL L. 
Rating:
2.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The service person did a great job here - very professional.

HANNAH L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Excellent job. No improvements needed. Thank you

JACKIE G. 
Rating:
5.0

Truly appreciate the customer service!

Brian H. 
Rating:
4.0

Upon arrival to pick up trailer I was informed the appliance dolly I reserved/rented was not available. I had to drive across town to another uhaul location to get the dolly and again to drop off.

Dan B. 
No reviews have been submitted for this location.

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