Customer Reviews for Kings Auto
(U-Haul Neighborhood Dealer)

3,338 reviews

1406 E Mulberry St   Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

(970) 221-0286

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(970) 221-0286

1406 E Mulberry St
Fort Collins, CO 80524
(Mulberry & Link Lane North side of street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ben N. 
Rating:
5.0

Customer did not leave a comment.

Julie F. 
Rating:
1.0

I moved my reservation to U-Haul from Penske because U-Haul was able to provide a truck in Wellington CO and allow for the return in Paramus, NJ. I booked the rental on Aug 22 for a pickup Sept 20. On Aug 22, I also cancelled my Penske reservation. On Sept 19, the day before my pickup date, U-Haul began to change all locations for the pickup and return, making the entire experience less convenient, chaotic (as I had planned around the timing for a month), and more costly. I am EXTREMELY unhappy with the experience.

RICHARD O. 
Rating:
5.0

Yes they were great and quick and easy to get out of there since I did everything online.

Jennie M. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Your app is not very good it took me almost 40 minutes to get my truck even though I already filled out everything on the app beforehand. Fix your app!

Sherri W. 
Rating:
5.0

Customer did not leave a comment.

Monte C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Augie B. 
Rating:
5.0

Customer did not leave a comment.

Sam F. 
Rating:
1.0

They lost my truck, it took >20 min for the associate to check me in, and then gave me a uhaul with under a half tank. I never got my contract, I spent an hour trying to figure out how to do the after hours return only to keep getting some sort of loading error. For an hour. At 12pm in the sketchy part of greeley. Overall, very disappointed. Will be avoiding uhual at all costs.

Rain H. 
Rating:
5.0

Very quick check out super helpful staff, excellent experience

Jason G. 
Rating:
4.0

Customer did not leave a comment.

Porter B. 
Rating:
5.0

The staff was amazing the drop off was quick and they are wonderful.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
4.0

The trailer we got was very beat up when we picked it up. It was also quite dirty. Fortunately we didn't need to move anything that needed to stay clean.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
3.0

Computer system was very, very slow, causing backup in waiting customers

James H. 
Rating:
5.0

Customer did not leave a comment.

jason B. 
Rating:
3.0

I got there early and while empolyees were they they said I'd have to wait to turn it in when they open. Good thing I knew about 24 hour return because they didn't mention it.

Zach R. 
Rating:
3.0

This location was closed due to holidays. Checked in my vehicle remotely went very smoothly

Carl T. 
Rating:
5.0

I have rented twice recently from this same location. Both times the staff were really friendly and great to work with.

Matthew S. 
Rating:
5.0

The staff at this location were fantastic. They were very friendly, personable and helpful. The equipment was easy to find, spotless and worked flawlessly.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Deana V. 
Rating:
5.0

Customer did not leave a comment.

Storme R. 
Rating:
5.0

Customer did not leave a comment.

Ethan L. 
Rating:
5.0

Customer did not leave a comment.

Alexander N. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Linda I. 
Rating:
5.0

I was extremely disappointed that I set my reservation up at one store and had to drive across town to another one. Also if I bring it back a day early you guys should give me a credit for a future U-Haul. I shouldn't just lose out for buying an extra day when it's back 24 hours before it needed to be.

augustus S. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

The location was fine, but I want to take a moment to complement U-Haul customer service. Every time I had a question or concern, it was very easy to get in touch with them on the phone and they took care of everything I reached out about. Thank you for making the process so easy!

Yaman P. 
Rating:
3.0

I was charged for extra gas, and I should not have been, as I refilled to where I got it. Tried to call several times to ask about this, but excessive wait times, Ana's no return calls. Poor service on both ends, and overcharge for fuel

Ellen J. 
Rating:
4.0

Customer did not leave a comment.

Tessia R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

The staff was rude and not helpful. I called in to discuss my bill and the lady I spoke to kept putting me on hold with out a explanation. Mid conversation she put me on hold with out a word.

Matt D. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Honestly, smooth, easy service, fair and honest pricing, the only thing that'd improve the experience is some equipment upgrades like some rear viewing cameras and motion sensors. Staff and equipment provided were excellent, will recommend people go here in the future

Guillermo G. 
Rating:
5.0

Great folks at this Uhaul. Super friendly and helpful, went out of their way to make our rental go smoothly and make sure we had everything we needed.

andrew S. 
Rating:
3.0

Vehicle was dirty Used mobile pickup Instructions on mobile said to pick up X truck Went to key box & keys were for another truck I called Uhaul to alert Switch was made but mileage & gas quantity were messed up so the return took way longer than it should have taken Luckily an associate was available to assist me w/ the return . Experience was messy but we got the job done

Bonnie Z. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Guy with long blonde hair at the checkout counter was super friendly and fun. A great first introduction to our new city

Paul G. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Alicia D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
4.0

It took 45 minutes for the online system to provide my combination so I could get my key. Extremely inconvenient.

Quinn O. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
3.0

Customer did not leave a comment.

TROY H. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

All the staff were very knowledgeable very friendly and willing to help in any way they could. We are very impressed with them.

john H. 
Rating:
5.0

Customer did not leave a comment.

Bridget S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

It would be really nice if there was some parking available for personal vehicles. There is very limited parking when coming in to do business at this location. Even the street is full of U-Haul vehicles.

Cully F. 
Rating:
5.0

Customer did not leave a comment.

Jarvis C. 
Rating:
4.0

The picture taking process of the fuel gauge and odometer caused me many issues. I had to reload the page about 20 times for it to work.

Zachary O. 
Rating:
4.0

I have used this location several times it has always served me well.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Excellent experience with the staff and equipment.

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

kelli F. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
4.0

The lot was completely full of return vehicles. There was no where for me to park my retutn.

Jerry M. 
Rating:
5.0

This drop off location is top notch Very personable and professioanl

David B. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Great service start to finish, will use again!

Kim G. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
1.0

Get new employees and actually train them, they have no idea how uboxes work. They were incredibly rude and gave me conflicting information, costing me money and time.

MADISON M. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
4.0

The inside of the truck had food on the floor

Stephanie T. 
Rating:
5.0

Customer did not leave a comment.

Marissa P. 
Rating:
5.0

Customer did not leave a comment.

Will D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The guy who checked us in and out was wonderful! He was efficient, kind, funny and made our experience great. I wish I knew his name. A-1 employee!

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

Tressa N. 
Rating:
1.0

You guys made my life a living hell. Never in a million years would I do business with people again.

Adam J. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
2.0

It was very nerve-racking not getting an immediate receipt or confirmation of return of the truck. We arrived at the drop off location at 5:30, only to see a sign that said they closed at 5 o'clock. The person working there took the key and said we would get a confirmation email shortly, which I don't think I've seen yet. Very, very disconcerting. This is not a good practice.

Bruce B. 
Rating:
4.0

Your local personnel do their best, but your corporate policies suck. When we turned in the trailer, someone was loudly arguing that they had rented something at a specified price that was now available at a much higher price, so they settled for something else. Screwing the customer seems to be a feature, not a bug, of your system.

Eric F. 
Rating:
1.0

Overall experience was horrific. Please have management or higher contact us.

Ashlyn C. 
Rating:
5.0

Returned the equipment 1 day early. The employee looked over the 6x12 trailer for damages and asked me to park it and disconnect it. I asked for a receipt. He said was good to go, and he would email my receipt. Parking it was no problem. Disconnecting is was challenging to say the least for a 120lb female. I received a call from them 2 days later asking if I needed extra time with the trailer…which tells me a lot. Called them back, to tell them it had been returned and I parked it right where I was told to. Asked for a return call to confirm they found it. No call. Got an email receipt 2 days later. Got to get it together an give better service than this.

DANIELLE E. 
Rating:
1.0

The after-hours pickup system is hot garbage. Tried to pickup at 7am, recieved an unexplained error message. I tried to logout/in again with no effect. Called cust. service and was informed of a 30 minute wait time. So I had to wait an hour for the location to open and the staff checked me in manually. I want to be clear the staff at this location were wonderful and friendly, but it appears that this is a common issue with the Uhaul servers especially during busy times (i.e. weekend mornings.) It demonstrates a sweeping incompetence of service from Uhaul corporate. Again, this location was fine. I tried to rate the location 5 stars, but mobile pickup results in a stressful start to your moving day!

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Henley H. 
Rating:
3.0

Customer did not leave a comment.

Abraham R. 
Rating:
4.0

It was very busy, college move in/out season but everyone was helpful.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Everything was great 👍. Thank you 😊

schyler F. 
Rating:
5.0

Hired Rock Star Movers, thru the Uhaul site and they didnt show. They confirmed the reservation, but wouldnt andwer their phone. Texted me the day before and said they'd be 30 minutes late. They never showed and did not respond back to an email or text. Phone voicemail was full. You need to take them off your site.

Harlan K. 
Rating:
5.0

Location not inviting- but very fast friendly and efficient staff

Mercedes G. 
Rating:
5.0

Customer did not leave a comment.

MARLO B. 
Rating:
4.0

I would like someone to contact me regarding issues

ann A. 
Rating:
5.0

The guy at the front desk who provided my servicewas hilarious. Only think I would reccommend is getting him som help as it was a bit short staffed and people were waiting a bit. Other than that, I will be back.

Ryan W. 
No reviews have been submitted for this location.

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