Customer Reviews for Kings Auto Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kings Auto Center

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Rod F. on

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Customer did not leave a comment.

Taylor S. on

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Customer service was great! Online app had little to no detail about what truck we got and where the box for the key was.... just says box! Had to wait an extra hour from the time I checked in Mobile (8 AM) to talk to someone in person at 9 AM

Jennifer J. on

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I asked for a newer vehicle as this was a cross country move. The vehicle has 87,000 miles on it, no cruise control and since I used 24/7 I had no option but to take what was there. Furthermore, the website would not allow me to pick up the truck and I spent 45 minutes standing outside in the snow on the phone with Uhaul tech support to fix it. I had called and asked the price difference between the 10 and 15' trucks and was told there was no difference so I moved from the 10 to the 15. When I checked out, I was charged for the 15' and told that I was told that in error. Then, in the process of getting out of the impending blizzard, the paper key tag attached to the key got lost in the snow and when I called the location to find out about a spare or info on getting the vehicle rekeyed- I was given the incorrect key code by Uhaul. We were snowed in a Walmart parking lot for 24 hours and no Uhaul representative could help us.

erin L. on

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The price we were charged changed 2 times on my bank account and I was unaware that I would close out the account at one price and then 5 days later it went up. It was way more expensive than I thought it was going to be. We usually use the U Haul in Longmont and it has been much more clear on pricing.

Megan L. on

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First two initial trucks I was assigned weren't even in the lot. I walked around the poorly lit and snowy lot for 15+ minutes looking for truck codes that didn't match or didn't exist at all. Once my truck was located, took another 15 minutes to dig it out of snowed in lot and de-ice the windshield with no scraper. App froze and wouldn't let me finish check in or check out process. Upon truck return, there was not even enough room to leave it in the drop off lane and had to leave it partially in the street. Would never use this automated service again and have already warned friends not to either.

Rachel V. on

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David P. on

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This particular 15' truck had 90k miles. It did fine but everytime you put in reverse or drive a sharp clanging sound happened. It seemed fine but a little spooky knowing I had another 500 miles to go.

James S. on

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Andrew G. on

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Had to travel an hour to get a trailer despite making reservation months in advance.

Douglas S. on

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Jefferey J. on

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joan S. on

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The trailer was clean on the inside but mud covered on the front on the outside. It ended up the running lights were not working. Both fenders were bent up in different locations. However it did work out.

Steven C. on

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The guys at Kings Auto are the best. I've always been treated like a VIP at this place. Keep up the great work.

Christie W. on

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ronald T. on

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It would be absolutely nothing that you could do to improve these people are awesome I would highly recommend people to go these guys

HECTOR R. on

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Gina W. on

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Robert C. on

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The attendant was very helpful and got us on our way in very short order, great experience

Kevin D. on

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These people were great!!!!

Charles T. on

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I cannot identify anything that I felt needed improvement. In fact, the young man who helped me was very helpful and professional. My experience was very positive and I will use this location again.

Harvey M. on

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good service and people

Kenneth P. on

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Im not sure what to even say at this point. I drove in, parked the truck, went inside, handed the guy the key, told him about the issues with the equipment, told him the 12 folded, furniture pads were in the front seat and listened to some woman next to me comment on everything I said...WTH...the rep never got up, looked at the truck, verified anything or went over anything with me. I left the facility feeling infinished and wondering if i did everything i should have.

Yvonne G. on

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Cameron G. on

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Both workers were professional and helpful.

Steven L. on

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Jamie H. on

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venkat S. on

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Amanda H. on

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Employee was helpful and took the trailer and sent us in our way so I don’t have an opinion on the facility. Nothing negative

Michael R. on

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Super friendly did everything right

Rick L. on

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melanie V. on

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brian A. on

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always excellent service

Sallie G. on

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Cynthia H. on

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Michael T. on

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doug H. on

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In regards to recommending this facility for equipment usage. I would state they have the equipment to fulfil your needs but their knowledge of their equipment specifications, application usage and customer interaction needs significant improvement.

maria A. on

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Frederick M. on

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