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Jessica S
Customer Reviews for Kings Gate Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don't see that anything need to be improved Ms Dawn was very pleasant and polite even help with hooking up the trailer
Charlene sService was exceptional with on time customer service
Bogus KNothing in my opinion.
Glennm MWe would highly recommend her to everyone. She goes way above and beyond to help out. Super friendly and cares about her rentals. She is awesome.
Terry PNothing
Rodney CThr service was excellent. She was very helpful and friendly
Vicki HVery nice location and very nice and helpful staff. We appreciated very much. Thank you
David HGreat location.
Susan LSend them to this location. They are super friendly and very professional and listen to what you need rather than what they have !
Rick PThe cargo area leaks water. My boxes were soaked on the bottom and my dishes broke. My mattress is still soaked. Paid $160 for a disaster
Bryant BNo issues. Quick interaction. Very friendly.
Jeffrey DNothing. Everything was very good!
Kimberly PSuper friendly, courteous and helpful. Very accommodating and definitely will use them again if need be.
Barbra SDawn is always a pleasure to do business with. She is very helpful and goes the extra mile to ensure her customers are satisfied.
Miriam CExcellent service, I'll be back if needed.
Steven SThere wasn’t anything to improve upon. The owner was very kind and helpful. Hopefully, next time I will meet her husband. They seem like good people.
Jarell PCouldn’t have had a sweeter agent assisting us
Nelly VLove how Ms Gloria make you feel at home great customer service the property is clean just over all great thans
Tequilla sAc didn’t work on the truck I rented .
Howad LVery helpful and friendly. Short and sweet transition. Helped me with all my questions and concerns right then and there.
CHRISTIAN FJust put key in the box, easy. Was not familiar with the phone part, but everything seems to be taken care of.
Archie MThe business owner was super friendly and very helpful. I will definitely recommend this location and I will also be using the location again myself! Great experience all around!
JULIE GThe first one I was spose to get I couldn’t get a key
Lashley HA bigger building for the uhaul building it was a little a little hard to find
Marie HWhen there was a problem with the uhaul website, there was no one on site to help, and no one on the uhaul customer service number either. AC didnt work either.
Joseph SVery good for my family
Stephanie DI reserved a dolly, no dolly was present and no one was there to help. I was told via calling, that I wouldn't be charged. I still was, and over a month later I still haven't received my refund.
Emily Mdont worry its good
Nettie YThis is a great location, very friendly and accommodating. My first rental experience I will use Uhaul again and recommend it to others.
Warnnie MThe 24/7 was not clear and would only let me pick up truck 1hour before scheduled time. Had to wait 45 minutes and then the code for the key box was wrong code and could not open until an associate showed up
Timothy ODawn is truly the best ever
catie eVery nice and friendly staff.
Eddie PThe agent at this location was very nice. I had a 26' truck that had to be navigated through a small area at the storage facility onsite. They actually backed the truck in for me.
Sheri WOperator was very personable and friendly.
Jan HWhen an object is ordered it should be left in the truck when the business is closed ordered a furniture dolly that I did not get
Lori ALove doing business with this place . The lady was sweet and helpful as one could be !
Alex SGreat pickup staff.
Johnny EFast, friendly, excellent service...wonderful folks to do business with!
Russell ZThe drop off location was very small in size but big in service. The process was simple and convenient...a pleasurable experience !!
PHILIP CCould not park in lot yet luckily there was another truck next door parked behind some duplexes in wooded area to help determine where to leave truck. Maybe add signage to key drop box reagardi g parking.
James ONothing
William W