Customer Reviews for Kings Tires II LLC
(U-Haul Neighborhood Dealer)

24 reviews

175 Sebastopol Rd   Santa Rosa, CA 95407

(707) 595-9314

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 595-9314

175 Sebastopol Rd
Santa Rosa, CA 95407

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ULAIASI W. 
Rating:
3.0

The check engine light was on and the windshield was remarkably dirty.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
1.0

My reservation was moved back twice, I get to clearlake ca where I had a 15' truck rented one way to wa state and NO TRUCK. 6 hours later the only thing offered was to drive another 3 hours to rent a 10' truck. Arrived at new location, rate was increased to 1200 from 800. FOR A SMALLER TRUCK THAT I HAD TO DRIVE 3 hours for. REPEATEDLY TOLD THATS THE BEST YOU CAN DO. Take the smaller truck for a higher price but lucky me you gave me 1 extra day and 300 miles. Then cue up the calls to turn the truck in a day early because no one had a copy of the extra day,except for the paperwork I kept. So to recap I paid you to change my move date twice, Then have to drive 150 miles in wrong direction to get a truck that is smaller then requested, paid the same price for smaller truck, then hassled that I am a day late when i am 2 DAYS early and 289 miles under the allotment. No business has treated me worse then uhaul

JAMES M. 
Rating:
3.0

I was required to return the truck with 7/8 tank of gas that was given at initial rental. After driving 1000 miles I was charged for not having that exact amount. This was very upsetting considering that I did put extra gas in the tank prior to drop off but was shy approx 3 gallons and was charged almost 6 dollars per gallon. I feel like this was a scam that could have been avoided if I had a truck at initial rental with full tank of gas. Will most likely avoid your company due to this principal and feeling of being taken advanaged of for being 3 gallons shy of an initial 7/8 tank of gas.

DERRICK P. 
Rating:
3.0

Customer did not leave a comment.

Ian M. 
Rating:
2.0

Customer did not leave a comment.

Danielle R. 
Rating:
5.0

Customer did not leave a comment.

Cristy S. 
Rating:
5.0

Everything went smooth and had good customer service. Nice to support a local business owner at this rental location. So much easier and closer to my home than going to the main U haul rental facility.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
3.0

We were there on time, but truck had not arrived yet. Other than that, all was fine.

Richard R. 
Rating:
5.0

This place was amazing. The staff was kind and the equipment was great. Completely impressed and thankful.

Cari Z. 
Rating:
4.0

They over charges me , added an Xtra day , still trying to get my refund

craig K. 
Rating:
5.0

This pick up location was great however your online process was horrible, you changed the location and time frame with out notice or care for the customer. Uhaul as a company rates a zero with me.

CHRISTOPHER C. 
Rating:
2.0

Add a key dropoff box!

Christoph P. 
Rating:
5.0

Victor had to deal with some computer issues that weren't his fault. He took care of the situation, was courteous and a total pro.

John L. 
Rating:
1.0

I'm not sure... It's some small businesses that make your company incredible undesirable.Uhaul can't fix stupid but can remove their business from less desirable locations I guess. Good luck.

Sean N. 
Rating:
5.0

I wouldn't recommend renting a truck from you again, got the truck at 3/8 full tank. Used MAYBE a quarter tank. Put 40$ in and then you charged me anoth 66$ for gas to get it to full. Guess I didn't pay close enough attention but really? 14 gallons for 66$ = 4.71 a gallon. Wtf? Awesome. Thanks!

David S. 
Rating:
5.0

Couldn't be better. Thank you.

Terry L. 
Rating:
5.0

being in CS myself, I can truly say that the service I received was Top Notch !!! I will be back to this location again because of that alone....

Kimbra W. 
Rating:
2.0

Made an appointment for 1:00 o'clock, however the truck was not returned by the previous rental driver until 1:30. By the time the truck was prepared and paperwork complete I was not out of there until 1:45. Since I had helpers waiting at my house to help me load until 2:00 pm, by the time I returned they were no longer available. Therefore, a fifteen minute load required me alone loading the truck for over 1 hour. What was most disturbing is that the previous driver was not even apologetic about his tardiness. I can only conclude that there was no penalty imposed by Uhaul on this late renter which in effect led to a very dissatifed customer. Will definetly consider other companies before using UHaul again.

WAYNE W. 
Rating:
5.0

Fast and Easy ...Professional staff and very courteous!

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
No reviews have been submitted for this location.

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