The owner was great, super friendly.
Matthew S
Customer Reviews for Kipling Sinclair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was very friendly and helpful! Excellent customer service!
JEANNINE Lthe owner was helpful.
DAVID EHe was very friendly and got me checked in right away. I will be renting another smaller trailer in May and I hope it house as smooth.
Thomas VI reserved a 20 foot truck and the reservation at the location showed up as a 10 foot truck. My confirmation showed a 20 foot truck and I showed the location manager, but they only had a 15 foot truck. I do not blame the location, but I do blame the online reservation service. I tried to call and was directed to the online reserving. Once my reservation was made the confirmation email came back with a different location than I requested.
DOMINICK DThank you for great service
Shawn SHorrible customer service. Was yelled at and called names
Steven CI have rented from this location multiple times. The owner is always so nice and helpful. I would recommend this location to anybody!
Taylor KVery nice and great customer service!
Jae DThe staff at this location are so friendly and helpful. This is my second time renting from them and it was such a great experience.
Saige DTruck was really dirty inside and out. Almost 100,000 miles on it.
Scott BU-Haul advertised off hours mobile check in via the Uhaul app. App requested I scan the barcode upon arrival at the pick up location but there is no barcode. Luckily the gas station just opened and the person inside arrived earlier than normal and he was able to help me gain access to the truck assigned to me. Had he not been early to work yesterday it may have been very troublesome getting access to the truck
Randall KVery hard to find. Sign too small. Checkout process very smooth
Anthony DOwner upcharged me with false mileage. Had to fix through customer support and photo evidence. Would not recommend the Sinclair I went to
Braden YGreat customer service!
gregory mPicked up the truck with 1/4 tank, and provider refused to fill. Did not have one of the two furniture dollies I paid for. They failed to provide a refund. They were very rude and unwilling to help. At a bare minimum, the trucks should be left full, picked up full and dropped back off full. Not trying to 'estimate' how much gas you will need / use. It was a terrible experience all around. Will never use again.
Olivia SI declined the $11 collision insurance when I reserved online but was still charged for it.
Brandon WI used uhaul last year around the same time for the listed price for rental. I feel I paid around $45.00 for about 4-5 hours. We even put gas in it as requested. 9/23 we rented again from uhaul for the same vehicle, however this time we were chsrge
Nicholas GNext time tell me what Im gonna pay when I drop off, instead of hitting me with a surpise fee later in the day.
Seam SThe man at the desk was condescending and acted very annoyed at my questions in person and on the phone. In addition, my receipt price was listed as one price, but my account was charged almost double.
Kali HThe store manager who handled my rental was super helpful and friendly.
Andrew BThe owner was very helpful and fun to work with. We had a good experience and would use this location again. Only issue we ran into was no answer at the phone number to confirm the rental. But the owner was there in the morning and all was ok. We just weren't aware we needed to go inside to get the keys.
Dave SBest U haul
ibragimov oNot happy. Fuel meter disclosure showed as fuel tank half full. When in fact, fuel tank was 1/4 full. I need $55 refund for fuel discrepancy.
MICAH KStore owner was friendly and helpful. It was a painless process all around.
BRYAN PI was charged too over 17 extra miles on the van that I did not drive! I’m so upset.
Shelby NTerrible customer service..bad equipment. Took over a week to get my deposit back
David EGood service. The guy (sorry I forgot his name) was very helpful and fast.
IMAD RThe clerk was great and very helpful!
Sean HThe first location that I originally made my reservation needs immediate customer service training. The other two locations that I visited kept you guys in the game.
Kurt OThe service person (didn't get his name) was great. However, the Uhaul app is terrible and, frankly, a waste of time. Just reserve the truck and then go talk to the person located at the location.
Glen BVery friendly and easy to work with. Thank you for making this easy on a stressful day!
Jo SThis was a friendly and easy rental. Highly recommend!!
Lezlie KBetter signage would be advantages. But very nice attendent .
Gary GExcellent service at the Kipling Sinclair location! Very reasonable price. Truck was exactly what we needed. Thank you!
Elizabeth BGreat experience!
susan YInspections on vehicles to ensure they operate properly. Further training for providers to disallow bait and switch tactics.
mathew eAsian individual who was there during pick up was extreeeemely rude. I was taking a video of the condition of the truck i was renting, noting all damage when he came out and started rushing me. He said pictures weren’t necessary because it was his truck. He also kept saying move move truck move truck now because he was trying to rush me out to get the next individuals drop off in the spot i was occupying. Extremely rude during drop off as well. The truck was filthy inside and out with only half a tank of gas. No customer service whatsoever, no thanks as a courtesy. Horrible horrible customer service
doug mKind of tight parking the trailer, but otherwise very good. The gentleman working there was very nice and helpful!
MARK PGreat thanks!
Bryan Pyour man was great
Catherine RNot all trailer lights were operational and 1 tire was in need of replacement.
Thomas DDid not received a full tank gas. The check engine light was on but owner assured me the truck was fine. The truck struggled all the way home(1700 miles) as a result of bad emission.
gary jI think this location is very attentive to the customers needs. They are very understanding in the event that a customer requires an extension on a rental. Area of improvement, answering phone calls in a timely manner. I had to call three and four times before someone would answer the phone.
Richard CIf i could rate this sinclair station lower than zero, i would. we were told by uhaul, when we called, to deliver truck here because it was open until 7. we arrived about 5:10, and there was note on window "back in 25 minutes." we waited half hour before some guy showed up and then he told us he closed at 5.. why the heck were we TOLD it was open until 7. either Uhaul sadly negligent in giving information or the guy lied to you. i'll never use uhaul again, and my kids, both in 20s, will be moving multiple times yet when i'll be helping. this fiasco undoubtedly cost uhaul thousands of dollars in future fees i would have, but no longer will, pay.
Robert UThe operator was very helpful and friendly.
Douglas AThe gentleman at this location was extremely helpful and kind. Reflected really well on Uhaul.
Dmitri CThe owner was very nice! He was prepared for my arrival, and he was smiling and pleasant to work with!! I would recommend this location!
Daniel BGood to work with
Anthony TPoor reporting as it led to me being charged for gas overages even tho I put in more than what I had used
Antonio SCiCi was easy to work with. Friendly & professional. I would definitely rent here again & appreciate honest affordable service
Julie JClean the exterior, free the driver seat mechanism as it was difficult to move the seat “back” from the forward setting.
Harold Jthe guy that runs this place is awesome!!
Timothy RPersonal service. Came out to greet us and explain where to park.
Paula DWhen I made the reservation online, there was nothing to indicate that a smart phone was required to complete the rental. This was very inconvenient for me since I do not use a smart phone.
Eric GGreat customer service
Katherine C