The attendant at this location does not understand the process of no contact pickup. I went threw the process on my phone and when told to get the keys was harassed by the attendant who then told me that 1 I didnt have a reservation and 2 that I didnt know what I was doing and refused to hand me the keys. After he checked his computer and saw my name he then handed me the keys and told me to go outside check the truck and then write down the mileage and he would finish up my reservation. I explained to him that was all done threw the phone as I again have a no contact pickup up. After a few minutes of going back and forth I retrieved a paper from him went to check out the truck did my steps threw the phone came back in too show him that my reservation was complete in which he again told me its was not and proceeded to his computer to ask me questions. I told him I didnt have to go threw this process with me and then her told me fine he would call the police and say the truck was stolen. Are you serious? If I was not on a time frame I would have had him do exactly that. This man was so unprofessional. Extremely rude and he didnt even have on a mask. Someone needs to review your policy with him for future reference.SAMANTHA S.
Customer Reviews for Kirkwood Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Hollie G.
He seemed Very overwhelmed perhaps. Mask was off. Poor customer service. The truck door would not close so we were not able to move most of our stuff and did not get a replacementDAY M.
Customer did not leave a comment.Kevin P.
Hi I didn't get the insurance. Also would have been better if the truck was backed in so the customer could just pull out.WILLIAM T.
Customer did not leave a comment.Steve T.
Your Web site was nearly non-functional. It said the equipment was not assigned for my rental. I spent a half hour on the phone with Customer Service and they said they had sorted it out. When I went inside, they had not. I wasted an hour trying to get my rental.DARRELL P.
Customer did not leave a comment.William H.
Be more professional an clean the trucks, my truck was dirty an had Narcotics in the cup holders , staff needs more trainingCHARLES S.
Your guy that helped me at the counter (unfortunately I did not get his name) was awesome!!! Helpful and funny!!Joann B.
I ordered 5 dozen blankets, 1 hand dolly and 2 furniture dollys which none were accounted for upon truck pick upBrennan C.
there was a homeless person sleeping in the cab when i went to pick it up at 7:30AM. Are you kidding me - no one locked the truck?Timothy W.
Tremayne at Kirkwood Exxon handled my U-Haul rental and was my main point of contact. He provided superior customer service and was very pleasant, knowledgeable, and efficient. I highly recommend Kirkwood Exoon for your U-Haul needs. Thank you,Tremayne, for all of your assistance!Catherine T.
Service was slow and didn't seem to know what they were doing. He was apologizing for the bad service though.Bruce C.
Customer did not leave a comment.Luv B.
When I arrived at the designated time for pick up, the man was not there, and I was told to come back in a hour or so. This threw off my schedule and added time to a long day. When I did pick it up, the truck smelled like cigarette smoke. The truck had a dent in the driver side, side panel. The truck had a 1/4 tank when I got it, instead of a full tank. However, the location was very convenient, and the location had the truck I wanted (cargo van). The price was reasonable.David D.
Customer did not leave a comment.Yvonne O.
Personnel could not check in the vehicle. They promised they would later but never did. Had to call 3 days later to get the vehicle checked in and get a receipt. Clearly they are not committed to UHaul customer service at this location.David W.
Customer did not leave a comment.Leigh R.
Used drink in cup holder. Took a long time to check out. Very pleasant clerk, kind, knew what he was doing and helpful to me when I didn't.MARY K.
The cargo area was not clean. There was drywall dust and pieces all over. I rented the van to move a sofa and had to clean it when I got home to get rid of all the drywall dust.William N.
If there's a way to extend your time through the app I couldn't figure it out. I had the truck for three hours longer than expected and was charged double for both the rental and the insurance.David C.
Smooth transaction.Katherine W.
Customer did not leave a comment.STEPHEN S.
I highly recommend this location, from pickup to return I received fast and friendly service. The truck was clean and gas tank full.DAWN S.
I pulled into the station and the attendant made me move the cargo van. He was totally useless and when I asked for a receipt he basically mumbled something and that was it. I was originally told I had more allowed mileage for the trip but still got charged for additional miles. The $300 it cost all said and done was NOT worth it!!!antoinette G.
The facility had no clue. It took an hour to rent a van. I drove a total of 6 miles but charged 88 miles. The odometer reading were incorrect. Cashier was to busy messing around & flirting with customers. He did not inspect the vehicle with me upon departure or return. Contacted customer service spent 1hr on the phone with them to be told a manager will review & contact me within 72 hrs. U-haul seems to be running a scam or a play ground. Very unprofessional.Timothy S.
Customer did not leave a comment.JOHN V.
SAME COMMENTS AS ABOVERobert M.
I was charged for gas when I filled it before it was returned. I even had taken a picture of the mileage and gas when I picked it up and also a picture of when I returned it. still waiting to see how i can get my money back.Kaveh D.
Customer did not leave a comment.Aa A.
2nd clerck was awesome. 1st one didnt understand the process to tell me what i needed to do.William A.
The truck that I reserved was not available and I was given the next size larger truck - - which is not a problem - - but, some how a charge of $28.00 for â€œSafeMoveâ€ was added to my bill. To be clear, I did not select "SafeMove" when I mae the reservation. I'm currently disputing this charge directly with U-Haul - - not a pleasant "hobby".JOHN V.
It took a while to check in the Exxon station, even after I did online check-in the day before. The guy doing the check-in was very pleasant and agreeable. Then, it took time to go thru the checklist and inspect the vehicle, upload pictures, etc. Suggest that people show up 30 minutes before their requested reservation time so they can drive off with their vehicle at their scheduled time.Charles H.
I was overcharged by 60 miles. When I went back to discuss, I was told I'd receive a credit for the 60 miles overage at $0.69/mile. My debit account shows immediate credits to the account. Nothing yet. The gentleman who helped my told me he goofed and put in the wrong miles. Too bad that was not correct. The ending miles were correct, the beginning miles were wrong.carrie M.
Customer did not leave a comment.KEITH M.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.troy T.
Terrific way to move stuff.Christian S.
Nothing. My rental was easy quick and effecient. A great job. No problems or complaints.mary ann S.
Customer did not leave a comment.Brenda H.
Customer did not leave a comment.Miriam G.
Customer did not leave a comment.Ellen F.
If considering using this location, one should definitely reserve online first as this is an extremely busy gas station that results in constant interruptions while trying to be served. Staff is pleasant but understaffed. Due to this, no one goes with you to inspect the vehicle when renting or returning, which leaves you with uncertainty since you leave with no confirmation that vehicle was in same condition as it was when rented.Paul S.
When you have someone completing your rsvp their equipment (computer) should be working. I did not appreciate having to complete the rsvp return of the vehicle. I was charged enough for the truck let alone do all the paperwork myself. They should have brought the truck to me at my home.Michael H.
Truck was pathetically dirty went to wash the window the wiper on the passenger side was completely worn out. A piece of the wiper blade was on the cowl of the hood. the back wasn't swept out a bit. really nice to put Furniture in on top of gravel and stones. Penske will get my next businessrichard M.
Had a lot of problems trying to upload photos of minor damage to the equipment prior to rental. Need a paper backup system.Charles H.
Customer did not leave a comment.John L.
Customer did not leave a comment.Christine S.
no customer service at all.michael Z.
Customer did not leave a comment.Brenton G.
Customer did not leave a comment.JOY S.
$19.95 is misleading, false advertising.Susan W.
The price per mile is a bit much. Other moving companies have cheaper per mile rates.Michele B.
Customer did not leave a comment.khalid W.
Nice staffGautam M.
Customer did not leave a comment.Kyle M.
I was kept waiting for 4-5 hours because my reservation was lost and the representatives couldn't find a solution to the problem even while working with the corporate office. They eventually located a replacement vehicle, which I had to pick up at a different location.kevin D.
Customer did not leave a comment.Patson P.
Front desk staff at the gas station knew nothing about reservations, they do not check the truck with you and they do not check it when you return. They added a few extra miles to what I put on the truck and when I emailed to let them know they did not correct the error or respond back after their one email about what phone I took the photo with (photo showed mileage when dropped off). I have a feeling this might be a common scam, add on mileage to make more money. Disputed it with my credit card company. Do not recommend this location.Sara D.
The location site was open at the time of drop-off but could not provide a receipt. I would have preferred a receipt to confirm drop off date and time as well as condition of the vehicle. Because of this i would hesitate to use this site again.Shirley S.
The customer service at the location was terrible at the exon on Newport gap pike in DelawareKathy B.
Location staff were very friendly.Mark H.
Excellent service!Sharon L.
I recommend using the app to help expedite the rental process. I did not have any issues, but the app would be helpful for anyone who is on a schedule.Celia K.
Customer did not leave a comment.Enrique R.
I was a little early to pick up the trunk and was in a hurry and the woman who helped me was ready and got me right on my way. When i was TWO hours late dropping it off, she was again, very professional and courteous. I have rented trucks many times and i highly recommend using them. Well done!!!Adrienne Z.
I was surprised how slow the process was at the location for picking up the truck when I supplied the information on-line. My license picture was optional on-line, but a requirement at the store.John G.
Electronic app checkin and inspection takes longer than a paper transaction. Don't like it.Peter P.
Excellent service. No problems.Paul C R.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.Marion B.
There seemed to be some language barrier. When I asked questions no one could answer. I rented the vehicle because I needed it but if I had a choice I would go with a location that was more knowledgeable.simon G.
Clerk could not access the app to check my rental in. I am a first time renter. Finally just used my phone to complete return myself.Pui-Yan L.
Customer did not leave a comment.James P.
I did everything online but still had to do a lot of the same registration stuff at the store. I thought the point of doing it online I was supposed to just pick up keys and go.Melisa L.
I don't understand the 29.99 turning into 114.00. I mean, i do understand safe driving coverage at 14.00 dollars. Plus the .40 cents a mile. How come you don't get a discount when the milage is lower then the damn 30 miles they lock you into. Yet you get an extra charge if you go over the 30 miles. So why not get a lower charge if your miles is under?Alan W.
Customer did not leave a comment.Margaret B.
Customer did not leave a comment.Bill L.
Customer did not leave a comment.CHARENE D H.
The air conditioner did not work. Everything else was great.jerry G.
Very helpful personnel and good locationVictor C.
There was a major confusion with my experience and those of other customers. We all asked for a specific location to pick up our truck and were sent almost 30 minutes out of our traveling path to another location. Once we arrived, the system of renting our truck was slow and tedious. I was very unhappy that I had to travel a further distance to pick up the vehicle. I lost over an hour of loading time traveling to rent the truck. I was extremely annoyed!CHARLENE R.
Some of the worst customer service. Had to keep asking questions because the rep didn't tell me anything.Daniel B.
Customer did not leave a comment.George Z.
Customer did not leave a comment.Patrick F.
No one contacted me and what I reversed was not there. I had to take a smaller truck. The teds location that I was using was poor and computer was broken so they could not do the rental Overall fairGARY H.
Uhaul makes it so easy to rent and drop off a vehicle. This is a perfect location for me to use or drop off a rental. Great service attendants! Thank You!Jane M.
Make sure tires have air thoughAshley F.
Customer did not leave a comment.eric S.
Customer did not leave a comment.Alan T.
Not charge me for an extra day when you sent me a text saying when it was due back.bradley M.
I have used u-haul many time,but this last time was horrific. they tried to charge me 130.00 for a local trip of mabe 30 miles tops stating I went 104 miles.after countless e-mails the situation stays the same.so this is my last time using u-haul.robert V.
She was very helpful and we were pretty exhausted so we appreciate her helpful attitude.Brett M.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Steven T.
U-Haul sent me to a location for my scheduled pick up that was closed on Sundays... I called the Emergency number on the door .....(mailbox Full). **i notice 2 parked uhauls, **2 lock boxes with U-Haul number 1 and U-Haul number 2 that I believed to contain the keys for the parked uhauls. 2 hours on the phone with corporate while changing my phon s privacy settings,, upon there request to do so, to access there app. The last step of the app was the odometer reading had to be given to the U-Haul rep. To enable her to give me the code to open one iof the boxes to get the keys. I asked her to please give me the keys so I could obtain the odometer reading and forward it to her. She said no. Understand, when I booked I was told the location was next to my sons college, however the (closed) location â€˜uhaul' sent me to was 45 minute drive. I left my hotel at 6am and got to the closed location at 645am. Left the parking lot with no U-Haul at 9am. Sad..... this business is a nightmare....The rep kept speaking slower for the two hours I spoke to her, she kept saying slowly, ( Miss Donna)...................... if she said it once she said it a 100 times. She clearly knew I couldn't access the vehicle for an odometer reading but she had me on the phone 2 hours. I would like someone from U-Haul to contact me on this matter.Donna D.
Customer did not leave a comment.samantha C.
Broken Glass was all inside of the truck I ended up cutting myself cleaning the glass up and there were many broken shards and big pieces of glass all inside of the back of the track would not refund me my money or exchange vehicle basically told me clean it yourself and then charged me to use the items highly disappointed in uhaul as I have used there company many times to come find out that this is how I would be treated when things went wrongJason G.
Customer did not leave a comment.Tony M.