Customer Reviews for Kitchen and Couch
(U-Haul Neighborhood Dealer)

87 reviews

382 Queen St E   Brampton, ON L6V1C3

(905) 799-7459

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(905) 799-7459

382 Queen St E
Brampton, ON L6V1C3

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Muhammad A. 
Rating:
1.0

reserved pick up for 3:30 uhaul employee didn't show up until 4:20. my pick up time was time sensitive i didn't make it in time to pick up my product The warehouse closed at 5pm. If the U-haul employee was there at 3:30 i would have made it in time!!! Never using this location again

ALWIN H. 
Rating:
4.0

Customer did not leave a comment.

Sukhjeet S. 
Rating:
1.0

Customer did not leave a comment.

Gurjivan S. 
Rating:
5.0

Customer did not leave a comment.

satinder S. 
Rating:
5.0

Upon receiving the vehicle, the check tire pressure light was on and the two front tires were low. I spent 30 minutes and $4.00 on filling the tires; subsequently I was late returning the vehicle and charged for a second day rental. If the vehicle was ready for use I would not have been late with the return. My rental rate also changed because of my mileage but it was not stated that the rate would change prior to the rental; I estimated 110km and went 108km, was charged $19.95 for the rental, once returned i was told because I went over 100km the rate is $89.00

Amanda P. 
Rating:
4.0

The cargo van I rented had not been cleaned and was full of both dirt and also had an incredibly strong smell of weed. I took pictures and made notes when getting my rental.

Thomas-Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

JAGPAL SINGH B. 
Rating:
5.0

Customer did not leave a comment.

Harsh S. 
Rating:
1.0

I was charged for fuel even when I put 10 litres of gas for driving only 50 km , I only noticed when I received my invoice on email... going back and arguing was not worth the time so I ignored but they should have mentioned this when I returned the key.

Rohit S. 
Rating:
5.0

Customer did not leave a comment.

IQBALSIDIK M. 
Rating:
1.0

Customer did not leave a comment.

Prince M. 
Rating:
5.0

Customer did not leave a comment.

JOYCE KRISTELLE P. 
Rating:
2.0

9' Cargo van had miscellaneous garbage inside and mushy smell, Some rotten food was on the passenger side seat. Soaked piece of rag was there between the two seats. The floor of the driving cabin and main deck had not been cleaned. When pointed out we were told homeless people have stayed inside the truck. Since it was an urgent job on a cold day I had to drive inside a stinky cargo van. JUST CLEAN AND PARK THE VEHICLE IN A SECURE PLACE WITH DOORS LOCKED

Rajapaksha P. 
Rating:
1.0

Vehicle not cleaned, vehicle had some stuff inside from previous customers, Vehicle having a bad odour and moreover, front desk charged me with insurance without asking me. I would never like to refer anyone to go to this location. Very bad experience. Thanks for offering review

Gurpreet S. 
Rating:
4.0

The UHaul truck was too much dirty which I had to clean myself for half an hour and this was not a good service. Thanks

Mazhar P. 
Rating:
1.0

Customer did not leave a comment.

Ian R. 
Rating:
2.0

The van was filthy inside and out; dirt, bits of cardboard, plastic that looked like it was broken off from luggage, cigarette butts. The outside was forgivable, due to weather, but the inside was not excusable. Also the interior lights of the van do not work; I had to obtain a flashlight to see inside the van at night, both cab and cargo area. There was also an unpleasant smell in the cab of the van and there was an air freshener that smelled almost as bad as the smell it failed to cover. The staff at the location were very polite and processed my pick up and drop off efficiently, but the vehicle was a disappointment in many ways. Maintenance and upkeep is seriously lacking.

james E. 
Rating:
5.0

Nothing, both ladys were great

David A. 
Rating:
5.0

Customer did not leave a comment.

Naheed C. 
Rating:
1.0

You can do nothing except saying sorry and wasting customers time. Please go and look at the truck youself would you like to pick up your stuff in a weed ladden filthy truck? A homeless person living in the truck with his stuff. The dealer dint even bother to check the truck . We could have fallen sick and contaminater ourselves after sitting in the gross truck that is the level of cleanliness you had. My wife threw up as soon as we opened the door and the customer just felt sorry. As per you customer service my time and effort is worth 5 $ discount. You dont deserve 0 or negative stars. I would never ever book uhaul or recommed uhaul to my friends and family.

Anurag M. 
Rating:
1.0

The truck was absolutely filthy and the woman at the store was very rude. She lied about the amount of gas in the truck as well about the cleanliness of the truck. Completely disappointed with this experience.

Renise M. 
Rating:
5.0

Customer did not leave a comment.

Chetan S. 
Rating:
5.0

Customer did not leave a comment.

Harmandeep S. 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE W. 
Rating:
1.0

The absolute worst moving rental experience I've ever had in 10 years with U-Haul! Incredibly poor customer service and lack of dealer training picking up and drop off after reservation. If you are moving within Toronto and GTA area, never, I repeat, NEVER rent from U-Haul. You're better off renting from their competitors (Budget, Enterprise, etc.).. I wish I did more research before going with this company.

Julius Allan R. 
Rating:
5.0

Customer did not leave a comment.

Mandeep W. 
Rating:
1.0

When i arive the vehicle was not there, i had to wait and call to Uhall call center and the line was busy had to wait for long time and finally, they arrange a vehicle. Overall, i dont know the problem is with the online system or with the ppl. However anyone who need uhall service needs to be prepaird for this. This is not the firsttime i experience this kind of issue with online bookings

Chandima A. 
Rating:
1.0

They've over charged intentionally and wants me to call Uhaul to sort out this issue , very unprofessional people. stay away from them .

Sudhir B. 
Rating:
3.0

The van had been returned only minutes before I came to pick it up. The store did not inspect the vehicle, and I had to ask them to sweep out the cargo area as it appeared to have been used to move plants or animals. It smelled awful and was full of dirt.

Kendra F. 
Rating:
1.0

I filled it back up then they people lied and say I dint and charged me a 30 doller fell for half quarter tank according to them theses people are scum

Cory G. 
Rating:
5.0

Customer did not leave a comment.

Vikas K. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Javon W. 
Rating:
5.0

Customer did not leave a comment.

Sequita M. 
Rating:
5.0

Customer did not leave a comment.

Mandeep R. 
Rating:
5.0

very pleasant, courteous staff. Quick sign in/out. Will use this location again

gregory D. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
3.0

Not sure how we were charged so much for fuel (~$50 when we filled up to the full line) but it will definitely make us think twice in the future about using UHaul and recommending to friends. Satisfied with the resolution of the extra fuel charges but it's annoying to have to deal with in the first place!

Emily K. 
Rating:
3.0

the u haul from inside was totally wet. How can the customer there matress and all home hold stuff in wet van.

jaszeenat K. 
Rating:
3.0

They should treat the Uhaul business as they treat their primary business. They can improve on customer service.

damilola M. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

The Tire warning indication was continuously on when I took the delivery and returned back with the same condition. Bit annoying to have it on as would not know if anything is wrong.

Ravi I. 
Rating:
5.0

Customer did not leave a comment.

Deysi Andrea P. 
Rating:
5.0

Customer did not leave a comment.

BHUPINDER S. 
Rating:
3.0

Customer did not leave a comment.

rozma]r H. 
Rating:
2.0

When I picked up the truck it had only 1/4 tank of gas. The person at the rental place told me to drive it to a gas station. The truck should be ready for me to use when I pick it up. You should not be telling customers to go get their own gas. And yes, this is different from having to return the truck with the same amount of fuel it started with.

Eric F. 
Rating:
1.0

Brampton service was absolutely awful, tried to replace my 20 ft truck with a 9ft cargo van when my pick up location was Brampton and drop off was Burlington. And then had to call me multiple times during my move because they didn't sign it out right. Would never recommend Brampton service. Burlington was fantastic, they fixed Brampton's mistakes!!!

Tony B. 
Rating:
3.0

More staff

Rohit V. 
Rating:
5.0

Received a phone call the night before my move telling me that my truck wouldn't be at u-Haul I booked it at. I had to go to another location. I only knew of one so I went there it was the wrong store. They did not mention that it was at a furniture store and the trucks were not visible from the road. Other than that I received excellent service.

LIZA A. 
Rating:
5.0

Staff was very professional - impressive

Sondra P. 
Rating:
4.0

Customer did not leave a comment.

RON B. 
Rating:
1.0

I received a $479 charge for long distance drop off when I specifically booked that. I made the arrangements at the beginning of the month. It is on the company to figure out the logistics not the customer.

Tim G. 
Rating:
4.0

to far to my home

Luis H. 
Rating:
1.0

The van we rented was not there. We had to wait in the store for over 40 minutes. It was ridiculous.

Kristy S. 
Rating:
1.0

Person was late, service was terrible

Matt P. 
Rating:
3.0

Nice staff but they had no dollies/handctrucks that I'd rented. We had to go to another u-haul to get them. Real pain in the butt.

Rachel A. 
Rating:
5.0

We are not happy with the condition of the rental truck. The driver side signal light was not working and we were driving the truck on the highway so did not feel very safe when trying to change lanes or make a left turn. Vehicles need to be fully checked before providing to a customer.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

gagandeep K. 
Rating:
3.0

Customer did not leave a comment.

Melissa B. 
Rating:
1.0

Absolutely poor booking thru uhaul. Always happens where u never get what you reserved. Also no one explained to me that my pick up location i would need to do self check out. Then the 2 dollies i ordered (utility and furniture) weren't in the truck so i had to drive to another location to find they could only give me utility and not furniture. No one called me to tell me location drop off. And when I went to the drop off location to park our car the door was locked with a note that the owners were out in the field And there were 2 cell numbers left so you could reach them, i tried both and no one answered. And in regards to the truck, the front cab was dirty, dried spilled drink on the dash cup holder and one of the back lights was out...And now im being charged for extra km when i was offered 178km. And overall, everyones attitude in store and on phone pretty much sucks. Its like ur a bother being there or calling. Uhaul needs some serious training in customer service. Because moving is stressful enough, it doesnt help when the company you are paying adds to the stress.

Leigh-Ann I. 
Rating:
4.0

they had an issue with the computer so we had to wait 1/2 hour to get truck. They called the U-Haul on hwy 10 in Brampton and they set me up and sent me the contract by email.

Cody alexander S. 
Rating:
4.0

I rented a 15 footer truck May 19, 2018 at 10am at Kitchen and Couch located 382 Queen street east Brampton L7V1C3 and its a rainy day. Personel there are good, nice and accomodating specially Nurud. The only thing is when we are moving it's raining and when we are about to unload, some of our stuff are wet located on the Mom's attic. So I figured it out that the leaks are coming from Mom's attic located on the passenger side. It's just dissapointing that are stuff are wet thinking that its a close truck. Other than that the services is good and i just want to let Uhaul that this truck needs a repair for future renter. Thanks

marvin L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO C. 
Rating:
3.0

Staff was late in reporting for work and i had to wait for over 15 mins before anyone was at the office. Also, I was charged for a furniture size trolley which I ordered but was given a small trolley. I then had to go to your main street office to get the trolley exchanged

lynette M. 
Rating:
3.0

Make sure you have the booked truck on site. I booked a 17' truck and I got a smaller one. I had no choice I had to take it.

JUAN M. 
Rating:
2.0

At The pick up location i felt as if they didn't care for my business no hello no thank you, he couldn't even answer basic questions about the insurance or extra miles, when I left they did not come out to do the walk around like in previous times I've rented uhauls. So in closing I would not recommend this location.

STEPHEN R. 
Rating:
3.0

Customer did not leave a comment.

PRATIKKUMAR M. 
Rating:
5.0

Customer did not leave a comment.

TAHIR A. 
Rating:
5.0

Excellent customer service

Muhammad A. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
1.0

Customer did not leave a comment.

Philicia P. 
Rating:
3.0

More visible/larger clearly marked U-haul key drop off box.

Amanda P. 
Rating:
3.0

Customer did not leave a comment.

Ossama K. 
Rating:
5.0

Customer did not leave a comment.

Perk F. 
Rating:
5.0

Customer did not leave a comment.

Rayan H. 
Rating:
3.0

the rep there does not want to get up to check or inspect the return. Infact I had to go back to the truck to get a picture of the mileage, which should have been the rep's responsibility.

Deepak K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

I have appointment at 2:30 pm but i get my truck at 3:30 .

jaspal S. 
Rating:
3.0

Checking time.

Edith L. 
Rating:
5.0

Nice couches too!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Had a lock on the back door with no key. Had to drive to another location to get the lock cut with bolt cutters . Uhaul should check its trucks and make sure the lock has a key and if not cut the lock before the next rental. Very inconvenient and wastes time getting the lock cut.

Rajveer K. 
Rating:
5.0

Rapid service...no wait time

radcliffe B. 
Rating:
3.0

I don't recommend Uhaul safe move insurance as it does not cover you other than accident. I locked out of truck and they refused to open it as part of roadside assistance program.. very unfortunate. I ended up paying $107 to third party for same service..

Mayur P. 
Rating:
5.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top