Awesome customer service and clean professional employees
David T
Customer Reviews for KK Auto Detailing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing is that we weren't able to pick the U-Haul up at 341 East Washington road we got a text to go over to Edwards road in Georgetown Kentucky to pick up the U-Haul in trailer there. So I don't know who changed it on your end for us to go to Edwards road to pick up the truck and trailer but the people there at Edwards road U-Haul and nothing but people that give you attitudes and make you feel like you're nothing but a piece of dirt and they try to triple charge you on things that you've already paid for
james cExcellent customer service!
karl kThe printer wasn’t working. I didn’t get any paper receipt. I waited an hour to get trailer and hooked up
Amy SThis is the absolute BEST Uhaul location I’ve ever worked with and as a reseller I’ve used plenty of uhaul locations. The BEST by a large margin!
Deborah BGreat checkout process, the lady was a bit overrun but I guess that shows how many like y'all.
Scott BSuperb customer service
Jennifer RThis is always my go-to for Uhaul rental, they are always helpful and professional. Highly recommend.
Mary CNo improvements needed. I use this location every time I have U-Haul needs and they are always very friendly and helpful.
Jennifer NNo comments at this time.
Cheryl LI think it would be nice if the unit had phone holders, good for using maps.
Jose MArrived after hours 5:30 pm and no one there to help. Tried to do the app drop off and the location would not pull up somwe could finish checking out. Call the 800 # and Nancy was wonderful in finishing up the drop off.
Sam GVehicle had check engine light on and I was charged for a cleaning fee with no explanation.
Ibrahim AGreat people to deal with
BRUCE HPickup was great, really good, clear communication. For some reason the U-Haul system didn’t allow us to select the closest location as drop off location. Please fix these issues. Thanks.
Milinda KEverything was super easy and just as described! Thank you!
Jennifer HNo improvements are needed. Great service. Thank you.
Susan CI don't complain or give feedback good or bad about any product or service but I feel like someone should know. I was taught instead of complaining about stuff offer solutions and you will get further in life. If you would like solutions to the problems below please feel free to contact me. The truck that the online service selected was behind another truck. I am thankful that someone was there even though the store was closed so I could get access to it. I am not sure why if I reserve the truck online why during the self check out process I have to do the same process over again. Also the self check out process took me almost 30 minutes as the system tried to call people. The truck sounded terrible and was in bad shape. It looked like it had been in a bad accident. There were no dollies even though I reserved one online. I had to pay $190 for one that the franchisees were conveniently selling. They blamed U-Haul for not giving them enough dollies.
Dante TGood location in town!
Cody JKK Auto Detailing staff was exceptional. Will definitely rent from them whenever I need a U-Haul. Great job!
Brad YWhen we walked in the first time the person behind the counter greeted me but was eating lunch and told me to check in on my phone with no offer of assistance or asking me if I needed help. I had to ask where to park the vehicle. No wifi to check-in with. When we finished checking in on the app the next person who greeted us was friendly and engaging. There wasn't anything wrong it just wasn't great either.
debra gVery easy to work with and helpful
allen aGet the oil changed. Having the light on was disturbing.
Jason HEverything was as it should have been. Parking was easily accessible and the area was clean and orderly
Julia JVery nice and friendly service and he had me in and out quickly.
KENDRICK WGreat customer service! Thank you.
Sandy WHave your staff to not charge more money than they're supposed to. They're trying to charge me $140.00 for going over 30 miles. I'm willing to pay the .99 a mile but no more than that.
roger mIt was a great experience!
Laura HGET RID of the UHAUL APP! It is absolutely useless and frustrating to the point I was ready to quit and give up.
Melanie PExcellent service
Bryce PWe were told to leave 2/2 tank of gas, we leftv3/4 tank and was charged 60 to fill it.
Jeff DEverything, including Helping Hand Movers at load and unload went very well.
Barry DEveryone at KK Auto Detailing were super friendly and super helpful! I will definitely tell anyone who’s looking to rent U-Hauls to go there!
Jennifer RThe check in app needs some work Took 30 minutes to complete check in.
Richard PThe lady at desk was not polite. She told me where to park the trailer then I asked her for a jack to get it unhooked. She said to me just lift it off. After asking another employee for help to get it off they had me move the trailer to another spot. It took 3 of us to get trailer off ball of my truck.
Gary JThe pickup through the phone was a long process. I would’ve liked the option to upload driver’s license photos earlier.
crystal sFast and easy return. Very happy
ann hThe drivers license submittal was frustrating. I uploaded the images to my account ahead of time as prompted. Then I got another reminder to do it. When I arrived, the check in forced me to upload again. That was frustrating. Otherwise it was a good experience.
Shawn DYou can start by taking that truck to the scrap yard & getting rid of it. That truck was the worst piece of junk I have ever driven. It was very uncomfortable to drive. The seat was terrible, it needs an alignment in the worst way. The truck shook so bad going down the road & has hard to hold onto the wheel. After this experience I'll probably never rent a truck from Uhaul again. You should be ashamed to even have this truck in the fleet. I feel sorry for the next person who rents it.
David WVery friendly staff
Michael MCheck out /return process took over an hour due to the app not finding the location. Tried it on two phones, checked the network, settings, restarted and redownloaded, etc.
Joshua NThe staff at K&K were friendly and helpful. But the truck I got had some serious issues! It was old and beat up. It had definitely seen better days. The front end had a bad shimmy in it. It didn't matter if you were empty or loaded. It was there. The red brake light and ABS light kept flashing randomly as I was driving also. Then there was the headliner. It was falling apart along the windshield. It was frayed and tattered and hanging down. It was obvious this truck had seen better day. It needs some work to make it road worthy. I honestly didn't feel very safe driving it. I worked for a truck leasing company years ago. I piece of equipment in this condition would never have been allowed to leave the yard! The box wasn't swept out when I got it either. I swept it out before I returned it. I'd like to know if I get the $25 they charged the last people who used it for not sweeping it out LOL
Dale SIt was a good experience all around and the people were great
Roy WTruck had a lot of play in the steering should probably be looked at by a mechanic
K. T