Customer service was really goodDIANA H.
Customer Reviews for Kleinwood Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We tried to drop the truck off at this location. The office was closed we did not make it in time to be able to talk to them directly. So we quickly called the office number left a detailed message who we are and why we choose the location. It was the closet to our house. We did not hear back from them. We received a email that we where three days over due. Meanwhile we where only one additional day. When a customer does his due diligence to return the truck promptly how Is it my problem that a registered uhaul location does not have a staff to listen to messages. And it's a simple check In. We will be using Penske from now on.Douglas J.
Explain to your clients how to used the tow dolly and how to install it to the front tires of your vehicle.Andres P.
Customer did not leave a comment.LEIGH-ANNA P.
Customer did not leave a comment.ANNETTE K.
Customer did not leave a comment.LATOYA J.
Customer did not leave a comment.Rita F.
Customer did not leave a comment.Michelle M.
Super clean. I love the digital checkout and return. Can't be it! They were even available on Easter Sunday.JOSHUA G.
Customer did not leave a comment.Ronald V.
Customer did not leave a comment.Angelina S.
Customer did not leave a comment.Jane M.
Easy fast and efficient friendlyCesar G.
Mobile check in software is not user friendly. Good idea but major glitchesBarbara E.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.Leonard W.
Customer did not leave a comment.Simon F.
No problem, needed a truck for local move. All was good.Russell M.
Customer did not leave a comment.Shannon W.
Awesome experience.Stephen R.
The gentleman was super nice and informative.Michael W.
Customer did not leave a comment.Charles M.
U-Haul, you need to review your rates, I can rent a tandem axle trailer for $200 a week, you're charging more than that for the one day.Charles H.
The drop off location was changed several times. After I was told I could drop the truck off at the nearest location to where I was moving. I reserved the truck weeks in advance, and the pick up location was changed also. This was just a horrible experience.Patricia G.
Customer did not leave a comment.Charles M.
after hours drop off.Larry L.
Customer did not leave a comment.Sue R.
Nothing. Will use again ThanksDenny P.
Courteous and friendly service provided by the location manager.NEEL J.
The location was closed when the truck was dropped off. You should really give a credit for turning the truck early. I turned it in almost two days early!David H.
Customer did not leave a comment.Cody J.
No improvement necessary. Great customer service!KEN S.
Location was clean, customer service good.Jason D.
Customer did not leave a comment.kerry B.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Ciro P.
Customer did not leave a comment.Rogers K.
Picked up the truck at noon. Drove it back to my house. Could not open the padlock (partly my fault as the key was correct). Drove back to the location at 12:45. Sign on door said back by 2pm. Called many times just rolled to voicemail. People showed up at 2:30pm.NIGEL C.
Customer did not leave a comment.Christopher J.
Better signposting to help find the locationBarclay H.
Received a BOGUS bill that is completely FALSE and I am going to report it a FRAUD to my bank if not refunded ASAP! The trailer was returned at 5:30PM on the same day 8/4 just 2-hours later because I could not use it for what I intended to move. I called the 800-# to let them know I returned it early actually expecting not to be charged at all but instead receive a completely FAKE bill stating it was returned today 8/7 at 1:57P!Thomas N.
Great experience with these folks, highly recommend!LA C.
The business model you are using is broken for renting out trucks during non business hours. It is silly to take a reservation and tell people they can pick up whenever they choose and then apologize and make excuses because your systems/processes are not designed to really make it happen. Other than this I was very satisfied with the overall experience.W.A. C.
Nothing. Super nice and willing to help :)Olivia S.
Vehicle was missing step to cab, cut my leg on the sharp edge of metal frame the first time I exited. Twice the engine did not slow after removing my foot from the accelerator petal and applying the brake. The first time was a near miss when the car in front of me braked. However, I was told that this particular vehicle just came back from having maintenance performed.Michael P.
Brian was very friendly and helpful. Only thing didn't like is that had to pay a mileage fee and for gas.Chris S.
For having a near monopoly and not acting like it is very gratifying to do business with you. Thank you.,Steve G.
Customer did not leave a comment.Joshua R.
Check engine light was on in the truck along with an unfamiliar caution light was also on.Daniel B.
Customer did not leave a comment.beda M.
Customer did not leave a comment.Nichole W.
Customer did not leave a comment.Hardik P.
Customer did not leave a comment.Ana R.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Franklin R H.
Nice peopleXavier H.
Customer did not leave a comment.michael K.
Have a full work day for the office on Saturdays.Kenneth K.
attendant very friendly. Location very clean and orderly.David S.
Customer did not leave a comment.john B.
Customer did not leave a comment.Cedric L.
Customer did not leave a comment.Nasir M.
Grear service, amazing guyLEYMIR R.
Customer did not leave a comment.SHANE T.
Customer did not leave a comment.Justin G.
Great service!!Devota M.
Customer did not leave a comment.Zekia M.
Location was excellent and very accommodating. The truck was in great shape and made our move far easier and less stressful. 5 stars all around!David H.
Customer did not leave a comment.Lance J.
Customer did not leave a comment.Karl L.
Customer did not leave a comment.Wanda H.
Rental agent was very knowledgeable and very polite.David H.
It's good.Ronnie D.
It is unconsionable to charge varying milage rates based on the day of the week. It is nothing more than price gouging. The same thing applies to fuel price if the customer fails to refill the tank. At least that can be justified because of time and labor to refuel. But a mile on a weekday is worth no more or less on a weekend, it's still the same mile.James S.
Customer did not leave a comment.Tim S.
Customer did not leave a comment.Jeff M.
Using the app was really quick and easy. Excellent service & great upgradeMylene Grace B.
The person at this location was very nice and helpful she is a very nice person.Gerardo L.
The person that took care of me at this location is very professional and took his time to explain what was being done. This was my first time renting a vehicle from uhal. Will definitely come back if ever needed..... ThanksANIRYS H.
Customer did not leave a comment.Michael G.
There was so nice.Jinwoo K.
Customer did not leave a comment.JOSEPH S.
Owner/Clerk really helps you out with any rentals and questions. This was my 2nd visit to this storage/renat store, it is the best in the Spring, TX area. Better tthan 5 stars!!! You rock :)DANNY C.
Customer did not leave a comment.Cheranda S.
Customer did not leave a comment.Bruce H.
Everything was ready and they were expecting me. Smooth move with no headaches.George M.
Bryan is amazing at customer service and helping guests! He let us extend our time due to moving complications and helped us get into a nice storage unit at the same time! I would recommend him to everyone! Thank you for such wonderful customer service!!! We will be returning! ?Erika R.
Customer did not leave a comment.Garry H.
Great customer service.. very good attitude.. very helpful..MAHMOUD S.
Brian runs the most efficient operation I have seen.Michael K.
Customer did not leave a comment.Jamie K.
SHOUT OUT TO BRIAN FOR THE AWESOME CUSTOMER SERVICE!!!Hayley M.
Better signage at the entrances, I easily passed it up and it was a hassle to turn around at the busy intersection. Otherwise, very satisfied. I liked checking in online, sped up the process of the truck pick up.Dolly C.
Customer did not leave a comment.Wendy R.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.Dana S.
Truck was ready to go when I arrived and staff processed the paperwork lightning fast. Staff was also very friendly!Richard E.
Customer did not leave a comment.James R.