This place has no business being part of uhaul, imhoJOHN G.
Customer Reviews for Klick Klick Climate Controlled
U-Haul Truck Share 24/7© Location
Green Bay, WI 54303
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles K.
Every thing.Kimberly G.
Customer did not leave a comment.Brian G.
The drop-off process was done over the phone, but it worked.Gary P.
After setting up our reservation and driving almost two hours to get there and once we did our self check in, our key was not available to us in the lock box. Since there was no one in the store we called both numbers provided to us. No one answered. We continued searching for the key, and found it in the drop box but no way to get inside of it because no one would return our calls. After one and a half hours of trying to figure this out and making more calls to corporate, we were finally able to arrange a different ride 10 minutes away. This was a horrible experience and we were not able to meet the timelines we needed that day because U-Haul services were not providing adequate customer care. I will definitely be sharing this with others.Molly K.
Wiper blades were in poor shape, i even purchased new. The right front wheel bearing failed causing me to need roadside assistance and I lost 1 Full day of travel.Darren B.
Customer did not leave a comment.Velvet U.
Did not feel safe picking up at a storage unit with staff not in uniform or an office.Candi C.
Do not give to customer on 1/4 tank of fuelcarolyn M.
There was nobody there , my truck that I had already paid for was not there, they had packing tape and stuff on a shelf out in the open for anyone to just come and grab without paying. The person never answered there their phone. I rented it for 4 and didnt get it till 5. Waited for the Regional manager to come and cut me a key just so I could use a truck. We got the truck and it had less then a half a tank of gas in it. By far the WORST location I've ever used.Eiley S.
Plus they keep charging extra charges to my card for the last 2 days which are invalidLinda S.
Three times on Thursday they called to confirm my reservation. Available after 12. (never stated you must be there at 12 - available after 12 reservation confirmed) then on Friday when my arrived at 2:45 to pick it up he is advised our reservation was cancelled. NO PHONE CALL at all on Friday advising this. Not the finest pickup experience.Catherine F.
Nice guy but checking in very slow even though I had checked in and paid on line.Michael W.
Rented for 2 days, charged for 3, no print out of contract.Raymond T.
Customer did not leave a comment.Jesse H.
Dan was very nice and very accommodating.Richard F.
Trailer lights did not work and I had to drive to the east side location to get them fixed.scott K.
Other than not being notified that the trailer was located at the VELP Avenue location and NOT the 700 Main Street location, where I originally showed up and was the location to which was indicated in the online contract. Nothing to speak of. When I asked Demontae January at the 700 Main Street location if the Velp location had other miscellaneous options (blankets, locks, etc) He did not know. Just better communication is needed. ALL personnel involved were very polite and professional.David G B.
Customer did not leave a comment.ryan M.
we did not get a printout of our contract. He said he didn't have a printer. He wanted me to take screenshots I was having problems with my phone with the battery so I didn't get all this pictures of his computer screen. And when we did the drop-off it doesn't clearly state that you need to take pictures as you go. As I was having battery issues with my phone I ran around and cooked her pictures plug my phone into my car. And I thought I could upload the pictures. But no I couldn't.by the time I was supposed to take a picture and upload it. My husband had dropped the keys in the Dropbox so we couldn't get back into the cab to take a picture of the dash board. So I took a random picture of the back of the truck just so I can go on to the next step. I'm not happy with the overall experience.barbara B.
Owners and employees are nearby. If you don't locate immediately when you go into the building, all you have to do is call them and they pop right in (multiple numbers are listed on the door). Friendly service and very helpful. They also offer storage space there. Thanks!Armando M.
Old guy who just was slow didn't know how to work the computer nor could print a receipt.Daniel S.
Trailers should have wheeled dolly so customers don't have to lift it.Tammy B.
The personnel weren't there when we dropped off the truck and trailer. Also they only signed in the truck and didn't sign in the trailer even though it was attached to the truck. This made for some confusion and frustration days later!!Linda M.
A bit small of a parking lot, so hard to judge a really good spot to park truck. Good location. Gas station nearby tooLAURA W.
Customer did not leave a comment.Sherman C.
Easy to deal with. Had the drop off taken care off in record time. Wonderful personnel and service.rev delia Z.
Klick Klick was very hard to find they need bigger signs! we were dropping off at night and we picked up from a different location and we couldn't find it.Laurel S.
Customer did not leave a comment.robert P.
Call me and I will explainRoy H.
Customer did not leave a comment.kevin G.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Leticia P.
Check out was painfully slow--the person could barely type. I ended up typing in my email just to speed up the process. Then when he went to check me out, he lost the order and never could give me a copy of the contract. Had to call dispatch to get a copy of my contract emailed to me. I was getting a truck a trailer. We had to go to another location to get the trailer--it was not already hooked up. That took forever, and then when they put our car on, I felt that it wasn't done correctly. I stopped by another U-Haul in Green Bay and sure enough, the car was not properly chained down. Would never recommend this place!Linda G.
The brake lights and a turn signal on trailer were not working. We were unable to have issue addressed at the rental facility. A second Uhaul location replaced the faulty part, which had been previously patched in multiple places. We received no response from Uhaul in our attempts to address this important safety concern! This was a terrible experience as the safety of the rented equipment appears to not of importance to the company!Erik H.
Customer did not leave a comment.Theresa K.
Did online checkin then had to review all the same stuff at time of pickup. Took too long.John E.
lighting on trailer did not work cosistantly it flashed on and off throughout my entire trip all the conections were good something whitin the wiring somewhere was faultyPaul T.
Customer did not leave a comment.Scott I.
Customer did not leave a comment.Spencer V.
This place was awful, I had to help the gentleman that was running the place get all of my information into the computer. He turned something that when I go to other locations, is a quick in and out but this was such a drawn out process that I almost left without getting the trailer that I wanted at all. I didn't get a reciept and was worried that I was going to get pulled over and then have no information on the trailer and get in even more trouble, also the fact that I had to help the guy get my information in was unbelievable. There were at some points where he was asking me what to do and I have never been a part of that and I should never have to do that so I had no idea what I was doing. It was by far the worst experience I have EVER had with Uhaul. I will still use uhaul trailers but I will never EVER go back to this location and I recommend that everyone else stays away from this location also. I will drive to Milwaukee or Fond Du Lac for a trailer before I go back to that location in green bay ever again.Connor B.
Customer did not leave a comment.elbert C.
Please train your employees better! Because of an employee that didn't know what he was doing we say there for 2 hours while he tried to figure out the computer so we could rent a uhaul. After we returned the uhaul we were charged 100 miles more than what we actually used and were charged TWICE for the incorrect amount! 2 weeks later and we are STILL trying to straighten this out!Sara W.
Customer did not leave a comment.JOAN H.
First we were promised a 10' at Depere, then had to go to Howard for 15' for pick up which added gas/mileage! Waited nearly half hour for him to get us registered and then he had to call someone for help!Julie S.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.doug W.
I was overcharged and I am receiving no response to my email (sent 2+ days ago). I was charged for 2 days when I only had the vehicle for 4 hours!!! Not happy! Also, this particular location was very hard to find (poor signage - no UHaul on the sign - had to spot the trucks in the parking lot). When I rented over the phone, I asked for the location by the street name not realizing there were 3 places on that street. The location the call center picked was the least desirable (I had dialed a local phone number but was routed to a call center). With that said, the personnel at the location were friendly and did a good job getting me on my way.KAREN K.
The mobile check out was easy and convenient for after hours drop off.Kyle D.
Have the information completed online transferred to the location so we did not have to duplicate efforts.karl B.
Customer did not leave a comment.ALAN B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.matt W.
Gentleman that helped was great, but he was not the owner. Ended up having electric issues on the trailer connections that I did not have time to resolve before needing to drive.Katherine K.
3 of the 4 tires required replacement by roadside assistance, 1 blew and we were stranded for over 2 hours on the side of a busy highway in rush hour traffic. The service team "Nolte Towing" out of Oshkosh WI, took over 2 hours to respond even though they were only 10 minutes away. The technician said trailer never should have been rented with tires in that poor of condition, please refund my money!MARK M.
The place seemed a bit 'sketchy' I would not have a female friend go alone to this facility. The gentleman who helped was very nice, but 'office' was very dirty and disorganized. There was also another guy 'hanging out' while we were waiting for our rental.
Have the truck ready to go took an hour to pick it up than it had no gas in itThomas L.
uHaul needs to better train their remote sites so that they are familiar with the process. I understand that uHaul "trains" their employees, but it needs to tremendously improve. The person helping me was kind and generous, but he was not familiar with the uHaul system whatsoever. The back of the uHaul truck was dirty and the straps for the auto transport were frozen solid. I understand that it was winter in Wisconsin so I can forgive the solid straps for the auto transport. Like I said, the person who helped me at Klick Klick was kind.Pha T.
Customer did not leave a comment.RANDY C.
No complaints-very satisfieddebbie R.
Customer did not leave a comment.Duane B.
Whole process took an hour to get a truck. Waste of valuable moving time. Prices were fine but truck was very dirty upon rentalErin O.
Customer did not leave a comment.nimo K.
Customer did not leave a comment.Kayla S.
Customer did not leave a comment.Tim P.
The location was hard to finfd the first time we looked for it.carla B.
Customer did not leave a comment.Danny G.
Customer did not leave a comment.Cody B.
What personnel?!?..it's a parking lot, drop box and contact numbers to an entirely different business referenced on the drop box! What a scam! So much for refund of my deposit upon arrival and return of truck! What a scam!mary H.
Night drop (not at address listed)Michael R.
Customer did not leave a comment.Linda S.
it was a mess and very unorganized. I received a call saying I wouldn't be charged but then was charged anyway. Not happy at all.Deleana V.