Customer did not leave a comment.Donald H.
Customer Reviews for Klings Towing & Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was absolutely FILTHY inside and out. I asked why it wasn't cleaner and the attend said we park them under a tree. Thank you captain obvious. I guess they never heard of hose. They location was way of the road and if someone wasn't in another office we would had never found the place.Stephen G.
Relocation of the Office was a bit confusing but instructions to call the office upon arrival cleared that up.DAVID F.
The Employee at Klings Towing was hard to locate but when we did find him, he was very helpful with dropping off the equipment and taking the key.Shamus V.
The return location is down a one lane entry way off of the main hwy that is given as the address. There are no signs saying that it is a U-Haul location on the street. I called the number given and they told me where they were located. Even then when I turned off of the road, I wasn't sure that I was in the correct location.LONNIE W.
They guys were great, but office personnel, not so friendly.JEAN A.
Customer did not leave a comment.BRIAN C.
Horrible experience! I was in tears and completely stressed by the incompetence of the staff.Diane T.
Not as friendly but accommodating. I called ahead and was told to see a lady in the back of their lot for check in. I met that lady but she said another lady does the check in but she would not be able to do it right away. She told me to go ahead and leave and they would complete the check in later and send me email verification.David O.
Customer did not leave a comment.MARK T.
Customer did not leave a comment.HOWARD F.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Bob L.
They didn't have the equipment that I reservedBrian B.
Dropped the trailer off and this location was closed.Christopher G.
There was no personnel. Just a drop off box which was nice.RONALD F.
Customer did not leave a comment.Dale H.
The place I turned it In was in the very back of a junk yard. I had to maneuver a 26' box truck through that mess. After my first rental return there it was never reported to uhaul as the lady said it would be that I properly turned it In. After a follow up call she still didn't properly report it. I received calls from U-Haul and never got my deposit back. Niiiiiice I hope uhaul finally found there truck.Darrin S.
The only issue I have is the fuel level when I got the truck was at 3/8's when I brought it back they want to charge me for a full tank.Calvin W.
Customer did not leave a comment.TRACY MARTIN B.
When we took the uhaul back they helped us and made things quite easy. Was a little hard to find but other the. That it was amazing!NATHAN D.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.floyd D.
Customer did not leave a comment.Kenneth A.
Appreciated all of the help when getting the car trailer. They took the time to make sure everything was right.Joseph M.
Would have liked instructions for location if drop off. Telephone book was not very helpful. Need a large add in The Villages phone book to give various locations for drop off. Where we dropped off was not listed and we found by accident driving by.DEAN R.
Customer did not leave a comment.Ralph B.
We have rented 4 uhaul over the past few months and previously used your service many, many times over the years and have always had a great experience up until this last rental. This experience and rental has been the worst customer experience that I have EVER had. If you read through my MANY calls you will understand my frustration. We literally spent over 4 documented hours on telephone calls, 6 hours drive time, had to load and reload the trailer because of unsafe equipment with NO HELP from roadside assistance for TEN DAYS. This is totally unacceptable customer service.Mark L.
Customer did not leave a comment.CAROLYN S.
We gave them truck keys upon return. I asked if there was paperwork to confirm we returned truck and car carrier. Told no, we would get email. They were just starting to have lunch. After a week or so, we got a call from UHaul asking if we had returned the equipment as Klings did not sign it back in yet. Not good customer service.ANGELO D.
Customer did not leave a comment.Stan J.
Customer did not leave a comment.Dale R.
And i was charged for pads i did not getJacob C.
The girls were rude and slow took about 45 minutes I never signed any papers. When the truck was brought around the girl didn't even have me check out the truck for damage I had to ask if I needed to do anything else she got out and just went into the office no communication with me at allTeresa H.
The drop-off location was very difficult to find. No U-Haul sign that we could see (we later found it behind overgrown bushes). The site was a dump - I really don't think u-Haul would approve of this as a drop-off location given its dilapidated appearance. Disappointed for sure.Natalie A.
The phone number provided on rental agreement was no longer in service for this location. I had to unhook as the female attendant did not want to get out of the chair.Leon M.
This location missed checking in the equipment at all! Now I got flagged when renting another trailer. You have really poor customer service and even poorer record tracking. Just to avoid renting from Uhaul again I'll go through the expense of purchasing a trailer. You Suck!Walter B.
Customer did not leave a comment.Desiree D.
Customer did not leave a comment.RICHARD C.
turned in on a sunday they were closed,left in front of office and key and contract in drop box,never reported it to u-haul main office that was returned,got a call from another drop-off location asking where rental truck and car carrier were? explained to person that i had dropped off ,all equipment at agreed upon location,then was told they sent me a email that location had been changed while i was in route to new home,duh internet not hooked up until 3 days after equipment turned in, person never called back,that all was ok,so i called person back at location that had asked where u-haul equipment was,and women there said all was ok, she had contacted other location and that equipment was all good,then 6 days later i get a call from head office,asking where equipment is,duh you people don't seem to know what you are doing,e-mail,really,when someone is in route,come on people.Mickey B.