Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)

360 reviews

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
4.0

I would refer this place and west utica for best customer service

Victoria R. 
Rating:
4.0

Long wait

Tyreen C. 
Rating:
5.0

Customer did not leave a comment.

Shanequa L. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Loren H. 
Rating:
5.0

Fast and Friendly service.

Omar H. 
Rating:
5.0

I recommend Mohawk st uhaul, very friendly staff and willing to help.

Abraham M. 
Rating:
5.0

Frank at K-Music was very helpful in answering my questions, and accommodating scheduling

James C. 
Rating:
3.0

Customer did not leave a comment.

Saquoiha G. 
Rating:
3.0

Customer did not leave a comment.

Jaquan C. 
Rating:
5.0

Not a thing ! It was great

Victoria F. 
Rating:
5.0

Frank and his wife are lovely people kind and friendly.i will go back and recommend them to my friends and family.

James S. 
Rating:
5.0

Customer did not leave a comment.

Bert M. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

I can't think of anything it was a good experience over all.

Darcie M. 
Rating:
5.0

Gentleman was very courteous and helpful in hooking the trailer up and ensuring it's readiness. Drop off was an ease as well. Would use this sight again and will recommend it to others as well.

STEVENM M. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Frank was very helpful and Utica,. And Mike from Cooperstown was very good and getting me additional blankets that I had ordered.

Gary T. 
Rating:
3.0

Improve your app program as live help seems to be useless now a day.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Customer did not leave a comment.

Jazmin R. 
Rating:
5.0

Wonderful experience. Customer service was excellent. Will definitely use again.

Brandon M. 
Rating:
5.0

Checking in and out was very easy and convenient. The people working at the store were extremely helpful. We didn't rent a big enough truck and they got us what we needed in under 5 minutes. Very thankful for this location in making moving less stressful!

Zachary H. 
Rating:
3.0

The vehicle I rented had low air pressure in the rear right tire. I had to put air in the tire first thing and it kept losing pressure throughout the day.

Robby S. 
Rating:
5.0

Frank at K-Music was excellent to work with on my rental,I would highly reccomend him to get your next rental from.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

Katasha K. 
Rating:
5.0

Nothing that I am aware of at this time.

Maurice P. 
Rating:
5.0

N/A

JOSE Y. 
Rating:
5.0

I was overall satisfied with everything, like the website that shows dimensions of trucks to choose from. Was the right tool for the heavy job. Thanks UHAUL.

Charles K. 
Rating:
4.0

Explain the procedure for when the rental truck is returned. I got a little confused but ended up being satisfied with everything.

Billie T. 
Rating:
1.0

The lady did took about 20 mins to process everything she didn't know what she was doing . She also never walked me out to the uhaul so I had to search around parking lot for the truck .

Toni G. 
Rating:
3.0

Reservation online and filled out all forms ahead of time and still had to give same info to pickup location which took 30 minutes so total time to pickup and leave...45 minutes

Edward C. 
Rating:
3.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

RICKY T. 
Rating:
5.0

Great customer service.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The return process online was a little bit confusing. It took me some time to figure it out. I'm glad I got back like a 1/2 hour before my drop off time. Or else I woulda got charged for another day but when I was there the whole time.

lisa O. 
Rating:
5.0

The owner was pleasant, the check in process went quickly, and the van was in great shape. I would definitely rent a U-Haul from K-Music again.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

Joan R. 
Rating:
5.0

Customer did not leave a comment.

stephanie R. 
Rating:
4.0

Your trucks say it's 19.00 dollars a day , but I was charged 39$$ can you explain this...

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

When reserved pick up site at first they had me going 50 miles to get hauler , had find one closer

David D. 
Rating:
1.0

It took an extremely long time to get the forms filled out and I was required to sign some additional items that “were added but not in the contract”. Had to find the truck myself and could not get the mirror to adjust so I did not have help with the truck. The truck was extremely difficult to drive and handle both empty and loaded. The 26 foot I rented the week before was much easier to drive.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Parsu G. 
Rating:
4.0

Uhaul can make mobile check in easier. This is the 3rd time I've tried it and every time I have to go inside and the representative has to input all of my info again and take my license and credit card to process my order.

SHAKIA W. 
Rating:
5.0

Very good

Mohamad M. 
Rating:
5.0

Made reservation and payment online, pick up was easy, all was simple and straight forward process. Owner was very helpful with trailer hookup.

Andre W. 
Rating:
4.0

Customer did not leave a comment.

kelly R. 
Rating:
2.0

Better service I waited a hour for a rental as well I was charged over the amount of gas used

Damon E. 
Rating:
5.0

The only thing is that I arrived earlier than pick up time and had to wait for the person to come in and then check me in. I didn't leave there until 1/2 hr after my actual pick up time due to the person coming in right at my pickup time and having to fill out paperwork.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
2.0

I was handed the keys and not even shown what vehicle was mine, just sent on my way as they were helping another couple right after me without cleaning or anything. The vehicle smelled of manure. We had to fill the tires with air within 2 miles of picking it up as the light came on. Also the photos used by this location do not represent any missing paint due to wear/age.

DANIELLEG W. 
Rating:
3.0

N/a

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Bert M. 
Rating:
1.0

It was horrible from start to end. A rude rep called to say I had to change my pickup location to an hour away. She could care less about the inconveniences I was then charged for two days and instead of one. Pre-registering on line which took 45 minutes was a complete waste of time as it still took 45 minutes in a tiny roasting hot closed tiny office with a guy who only wore a half ass mask falling off his face half the time wile completing paper forms. I had changed my pickup and drop off to 24 hours online and on site but was still charged for 2 days. If there were other options I'd never use you again. But there are no other options which is why you get away with this crap.

Patrick M. 
Rating:
3.0

Customer did not leave a comment.

tony F. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Reduce the price of the mileage

Suleiman M. 
Rating:
5.0

Amazing staff!

Melissa K. 
Rating:
4.0

Great customer service!!!

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
2.0

Needs greater efficiency. 2 staff, but only one can can serve customers? It was a long wait, even after I pre-checked in.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Jariam O. 
Rating:
5.0

Customer did not leave a comment.

eleanor S. 
Rating:
5.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

The location is close to restaurant and etc.

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Krishna J. 
Rating:
5.0

Nothing, everything was perfect

Javier L. 
Rating:
3.0

The online check in was challenging because the place did not seem to have strong cell coverage - I had difficulty connecting and could not use the online app.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Bonnie L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Y. 
Rating:
1.0

Owner called me to come down and put more gas in the truck before closing out the order because it was on E. Took photo of the gas gauge which showed it at 3/16 which was the contracted amount as well above what I received the vehicle in.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
2.0

Took way too long to pick up. Over an hour from time arrived. Could not get computer to work, had to call main office and give all info after waiting for ever. Overall way too many emails and text messages from uhaul. Tried to use scare tactics with regards to purchasing insurance stated if damaged the trailer would cost $25,000 to replace. I hope uhaul is not paying that much for a 5x8 trailer ! I have actually purchased a new vehicle with less trouble.

HArold B. 
Rating:
5.0

Customer did not leave a comment.

Frederic J. 
Rating:
2.0

While he's very nice, it seems like the owner might be getting on in years and having difficulty keeping up. He was confused by the online process and couldn't help us hook up the trailer.

Joseph R. 
Rating:
5.0

Everything was great, I did almost leave without a dolly. Maybe just be aware of those reservations with any extras needed and double-check on it having all things needed as part of a checklist. But they were great. I actually got a phone call to make sure I was still coming for the pickup, ironically just as I pulled into the parking lot. I did virtual check-in which was great and as soon as the gentlemen inside saw I was taking pics he came right out to mark the spots for me.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Very pleasant people to work with

Sharon H. 
Rating:
3.0

no recognition of on line check in in store done it all over again

giora K. 
Rating:
5.0

The owner was very sociable , explained everything. I would definitely recommend this location . Easy to work with. Thanked us for choosing his location.

Nancy W. 
Rating:
4.0

Double check trucks...went to leave ,had trailer attached from previous rental

Lisa C. 
Rating:
5.0

Very friendly staff. Made transaction very smooth. Highly recommend.

Melinda S. 
Rating:
2.0

I was not explained the after hours drop off at all I was just told the box was out in the front door when I put the key in the front that's when I realized afterwards I needed to take an actual picture of the gas and the mileage thank God I took that on my own the problem is when I followed the link it required me to take an actual photo I could not upload another photo I should've been told To make sure I go on the phone and follow the link before I get out the van. Furthermore he stated it required me to have insurance but on the app it did not state that in allowed me to continue to reserve it without insurance I went ahead and kept it on anyway I ended up paying a whole lot more than what was needed. Also when I turn the van on the gas was at the line it stated originally but as I drove down the street it seem to drop by a whole lot.

Mikila R. 
Rating:
5.0

Everything was great and professional

Jameela E. 
Rating:
2.0

Clean truck after someone drops it off since we are charged a cleaning fee if we dont drop it off clean Also every truck should start full again since we get charged if we dont replace the fuel When someone wants to pickup at a certain location, make sure the equipment is at that location, i gave over a week to have what I needed at the location I requested. Instead you changed my location and messed my move up and add a few more hours to my move

Ryan B. 
Rating:
4.0

I was switched to another location that was not open when I was picking up vehicle. If new location didn't call me and offer day early pick up, I would have been 3 hours behind and very angry.

JOSEPH H O. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
1.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
No reviews have been submitted for this location.

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