Customer Reviews for KNB Tires
(U-Haul Neighborhood Dealer)

Rating:

2.0

Had to wait about half an hour to be attended as uhual rep was not there. Also I returned the truck with the same if not a slight additional gas reading but was charged for gas shortage.

Rating:

5.0

Excellent attention, thanks guys.

Rating:

5.0

Quick and easy

Rating:

4.0

Such an issue with the system, took me 3 hours to actually get a uhaul truck. So many charges and so expensive to use for less than 4 hours

Rating:

5.0

Very nice guys. Thanks!

Rating:

2.0

The shop ppl were Kool they guy was helpful and did what he could for me. The issue was the truck was brand new had 15k miles and the alignment was off and the tie rods were shot. I had a few scary moments hitting rain when It was loaded and unloaded. The issue is I don't think there's anyone in charge of maintenance on the trucks.

Rating:

5.0

Great job 👍

Rating:

1.0

I drop trailer in this location, no visible signs, no body can help me because their boss was the only person how work with uhaul products, i return trailer in the morning and they received severals hour later so uhaul charge me for extra day , i call later to uhaul and they reimburse me for the extra day , i never have a problem with uhaul before but i think is always a first time

Rating:

1.0

Owner (the person who does the rentals) was not their when we arrived. I had a reservation for 11:30am and my husband didn't pull off that rental property till 2:00pm. The owner was cussing and acting a fool and saying I'm getting rid of this fuckin company. Very disappointing

Rating:

5.0

Thanks Charles for the help and patience!

Rating:

1.0

Phone number does not work. Nobody was present to assist at the time the location indicated to be opened by

Rating:

2.0

I knew I could drop off because it’s a service offered and on the door it says Uhaul drop off and has a box for keys but it was very uneasy dropping off. Very dark, no labels where to put anything Uhaul, there was no other uhaul equipment. I almost left because it was so bad. The parking lot was tiny, only had one spot luckily or I wouldn’t have been able to drop off.

Rating:

3.0

Accept uhaul trailer on any location

Rating:

5.0

Charles was hardworking and amazing. The process was efficient and seamless!

Rating:

5.0

Thank u so much for The wonderful movers and truck ! Could not have done it without u

Rating:

3.0

Make it easier to drop off. People don't want to store your trailers for them

Rating:

3.0

The process to rent and pick up was ok, but I leave the truck clean and the company still charge me the cleaning fee

Rating:

5.0

Used the mobile app to drop it off before they opened. It was an easy process

Rating:

5.0

Very nice person; keep up the good work! Thanks!

Rating:

5.0

The gentlemen that assisted us on picking up the trailer whent above and beyond what he needed to do. There was several issues with my reservation and he spent ALOT of time on the phone with uhaul to straighten everything out and even stayed after closing time to help get us the trailer. I woul definitely like to thank him for everything he did for us.

Rating:

3.0

Improve paper work for pick up. My pick up took almost an hour after i had completed all info over the phone.

Rating:

4.0

mobile app did not work but fortunately I got help from chat line and connected to website. Mobile app needs work!

Rating:

3.0

Better offers in millage and rental

Rating:

2.0

When I reserved this Uhaul I checked to do it in person not online. Get there and the place is closed. That should have been notified to me that I couldn't do that at that location. We had no idea how to do it online. Waisted 45min figuring out what to do. Called Uhaul and the person walked us through the steps. At drop off the place is not lite well and people were walking around smoking weed. We couldn't get out of there fast enough. We were scared had our adult children lock themselves in car while we returned truck

Rating:

3.0

Dropped off truck before location was open so not much to report on.

Rating:

5.0

Great services , great truck .

Rating:

5.0

Just keep doing what you're doing, I had excellent service at both locations. Thanks.

Rating:

1.0

Make the place be more welcoming. Looks like a dump site for uhauls. Next to a motel with no security or anyone to help you out

Rating:

1.0

I was waiting in this location for assistance the guy took 15 minutes to come back and wen he came was telling me I have to go to Others store for the truck because he was busy whit another customer selling tire, he was telling me u haul is no he’s deal. Very bad experience in this store.

Rating:

5.0

Great customer service

Rating:

1.0

Ensure that reservations are verified and validated. Make sure that all applicable details are available to the customer for the pick up....

Rating:

1.0

inspect and service your trucks prior to be given to customers especially long distance move. poor response from management in response of managing problem and communication response time. customer service transfers constantly to another personal and does not even give the information already reported so you have to repeat yourself and often stay one hour on the phone to then be told. truck you rent weeks prior not available at site on day of reservation and then need to change location. Poor management response to situation and follow up. If that were not enough, when you reach out to the original manager who rented the truck, the person says they only get a small percentage and are a franchise call UHAUL and ask for a manager theres nothing I can do is not the response for the customer. I am still awaiting compensation and no one calls you back. I had to call back today from work and spend 35 minutes between two reps to get the case opened and sent to a manager. Horrible experience.

Rating:

5.0

Happy with u-haul trucks

Rating:

3.0

our first pickup in Gainesville was a disaster, the pickup at KNB went better.

Rating:

1.0

It was unclear as to where the leave the truck. The location was poorly marked from the street. There was zero lighting and it was extremely difficult to find the drop box because of the lack of lighting. I wouldn’t have felt safe if I was alone dropping off at night.

Rating:

2.0

I went to my local location for the rental who told me they didn't have a dolly big enough ( i thought toe dollies only came in one size) and searched fir another location. The guy at recommended location was nice enough but didn't check out the equipment on leaving. Got back home and found the rear light didnt work. Don't know if its a bulb. I know things go bad from time to time..

Rating:

5.0

customer service was excellence the agent was very helpful he made the rental possible..we couldn't have ask for better

Rating:

1.0

Person in charge not polite at all. Very rude. No manners. I will not used this location in my life. He insulted me and was very racist. I am very unhappy.

Rating:

1.0

The location is sketchy and unorganized. I was supposed to arrive at 9 am to pick up my equipment. I called the location, I called Uhaul and played ping-pong. Uhaul customer service wanted to send me an additional 9 miles out of the way. About 9:30 some guy comes strolling in, smoking his cigarette and tells me they know nothing about my reservation. After an hour I finally got my equipment and left.

Rating:

5.0

Nothing, the gentleman was a great help he showed fantastic customer service so I wouldn't change a thing.

Rating:

4.0

It was a drop off location

Rating:

2.0

Charles is very helpful. This is more of an automotive center.

Rating:

5.0

Employees were very kind and helpful

Rating:

5.0

The owner friendly

Rating:

3.0

I never received the email with the instructions on self pick up. I got a call the night before with the lock code otherwise I would of not have been able to pick up the truck. All I received was three confirmation emails.

Rating:

5.0

Helpful staff, quick return. Easy process.

Rating:

5.0

Top notch customer service, well deserved a good review, very helpful !!! Keep up the good work.

Rating:

4.0

Be more punctual.

Rating:

5.0

Excellent customer service! Charles went above and beyond@

Rating:

5.0

The Owner of this establishment was cheerful and eager to help. UHaul did not provide this location with ample signage to identify this location. He was not given the equipment to provide a professional image for your company.

Rating:

5.0

Excellent

Rating:

1.0

I literally was not even acknowledged when I pulled up or when I stood in front of three employees asking if I should leave the truck at the stop sign. Should have gone to a Uhaul center for sure.

Rating:

5.0

The representative was very helpful and courteous. You guys need more people like him.

Rating:

4.0

Nothing, the location is convenient and the process there is easy. It's just a mechanic shop so it's dual purpose as a uhaul doesn't lay it out in a rental retail friendly functional manner, that's all. Absolutely no issues with the location and the guy that was there was great.

Rating:

2.0

Better communication is needed and in a timely manner. Was not given instructions on to how to self check out.

Rating:

3.0

Have my reservation ready when I get there, especially if I signed up for self Check in , uhaul website had not communicated my reservation to the facility I was picking up from , I would like the credit promised to me if reservation was not ready when I got there .