The online version was horrible, the system wouldn’t respond. Took 45 minutes to even get the truck rolling, The truck had some scratches on both sides and the app would not let me take pictures, very frustrating
Robin S
Customer Reviews for Knuckles Automotive Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Gary CNothing everything was perfect
Gary Cno hassle drop off
Gary BNone I was very satisfied
Mark CThis location may not have all the options a larger location would have. There customer service is on point. I would definitely use/recommend this location again.
Michael BGoddard did a great job very friendly and willing to help great person that cares
Todd PFriendly and helpful . Plan to drop off there again . When I arrived he said there was no drop off scheduled and checking my account it did not show I rented the truck . Was this another problem with my pickup location . Knuckles dealt with it profesionally and I was on my way .
Keith YCustomer service in hook up was very efficient.
malena mNothing, Thanks great service.
Brad VPaid for a appliance dolly and it wasn’t in there
Brandon MMy experience was quick and convenient. Being able to rent tow dolly for 6 hours enabled me to move my vehicle without waiting many hours for a tow truck.
Gilbert BVery friendly helping set up trailer to truck to make sure all equipment was connected properly for being on the road.
Arlene Gno hassle, great
robert bAll is well
KENT Lcheck engine light was on, vehicle wasn't cleaned out. No walk around or link sent for existing damages. Manager told me I could not rent this truck without the Safemove unless I was a corporation. Total scam. I want my $84 refunded.
Barbara BVery cheerful service, quick and expedient connection to my pickup truck. Very easy location
walter rEverything was great! No complaints here :)
Danielle SCustomer service is amazing, super friendly and helpful. Knowledgeable and makes sure to answer any questions you have.
Joseph Leasy to work with, efficient, and friendly.
BRAD LA good experience, the people was kind helpful.
Charlie NThe hours of operation did not reflect the absence of staff due to a vacation.
Craig BGreat service. I have pulled many a trailer but appreciated the fact that the person working with me talked about the importance of safety!
Lori CI couldn’t ask for a smoother rental experience.
Joseph LGreat guy!
Michael BDidn't go inside. I returned the rental early and was extremely aggravated that a highly rated and customer focused company that U-Haul proports themselves to be does not have any refund policy for early returns. If there was another option available, I WOULD use them just because of this predatory practice.
Mike MGreat customer service at this location.
Daniel JTy was a great help in my rental! He got my lights working properly as well, I would recommend this location to anyone renting in this area… thank you !!
Sam HCalling actual location to reserve and the experience onsite was great. The confirmation call from U-Haul @ 913.800.4356 after I reserved it was annoying. Was very arrogant when they called to state that there was a really good chance that the trailer I literally just reserved was not going to be available and may need to divert pickup from an alternate location. I reason I chose the pickup location that I did is because they ALWAYS have a minimum of 3 trailers on the lot at all times and is not a company location where they will pull your reservation. I understand the reasoning of the call but you do not need to be so cocky, arrogant and matter of fact when you do not know for sure what you are talking about
Joey ZThe representative was very helpful. We had no problems with the trailer. Would highly recommend this location and business.
mark bI always rent my uhaul from this location. The employees are friendly and very informative.
Michelle SWhen I called customer service they are very rude and hung up on me.
Connie CThey were easy to work with and I would highly recommend them to anyone needing a uhaul.
Donetta RVery helpful and friendly
June SI pulled up to the business, the attendant unhooked the rental, He said the receipt would come to my email. The whole operation took 2 minutes. Very efficient and quite courteous as well.
bryan dNothing
David WGreat guys here.
Robert WAn Excellent rating for 'The Garage' 610 NORTH MAIZE ROAD STE A • WICHITA, KS 67212. They helped me locate and reserve the trailer I needed at Knuckles.
Kenneth HCustomer service was exceptional and would definitely use them again.
staci eEverything was great. Knuckles is a great company
Ken TToo busy to help us, frazzled. Would not take our $100.00 certificate.
David GWe had a great experience with Knuckles. They were professional and helpful in every way! We got the information, rented, had to change our return date and it was no problem! THANK YOU!!!
lauren ETy was very cordial and professional. I will use them again for all my rental needs!
GREG PWhen I reserved the trailer to tow my Nissan 350z I told uhaul that my car was low profile and I was assured that the trailer they reserved for me would tow it. I arrive and the trailer will not tow my Nissan. I had movers paid from 9a-12p. I reserved my uhaul for pick up at 8am ( locates 2 minutes from my house). I lost time with the movers due to he fact I had to deal with not being able to tow my car. This is unacceptable! You ruined my move and I couldn’t tow my car as I was assured I could.
Candace A, very friendly and professional,
Wilfred J