The online version was horrible, the system wouldn’t respond. Took 45 minutes to even get the truck rolling, The truck had some scratches on both sides and the app would not let me take pictures, very frustrating
Robin Shoemaker
Customer Reviews for Knuckles Automotive Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Gary CharbonneauNothing everything was perfect
Gary Charbonneauno hassle drop off
Gary BerrimanNone I was very satisfied
Mark CookThis location may not have all the options a larger location would have. There customer service is on point. I would definitely use/recommend this location again.
Michael BandyGoddard did a great job very friendly and willing to help great person that cares
Todd PuetzFriendly and helpful . Plan to drop off there again . When I arrived he said there was no drop off scheduled and checking my account it did not show I rented the truck . Was this another problem with my pickup location . Knuckles dealt with it profesionally and I was on my way .
Keith YoungersCustomer service in hook up was very efficient.
malena mexicanNothing, Thanks great service.
Brad VincentPaid for a appliance dolly and it wasn’t in there
Brandon MillerMy experience was quick and convenient. Being able to rent tow dolly for 6 hours enabled me to move my vehicle without waiting many hours for a tow truck.
Gilbert BurgessVery friendly helping set up trailer to truck to make sure all equipment was connected properly for being on the road.
Arlene Girrensno hassle, great
robert brownAll is well
KENT LINDSEYcheck engine light was on, vehicle wasn't cleaned out. No walk around or link sent for existing damages. Manager told me I could not rent this truck without the Safemove unless I was a corporation. Total scam. I want my $84 refunded.
Barbara BallVery cheerful service, quick and expedient connection to my pickup truck. Very easy location
walter rooneyEverything was great! No complaints here :)
Danielle SimsCustomer service is amazing, super friendly and helpful. Knowledgeable and makes sure to answer any questions you have.
Joseph Lloydeasy to work with, efficient, and friendly.
BRAD LINDLEYA good experience, the people was kind helpful.
Charlie NallyThe hours of operation did not reflect the absence of staff due to a vacation.
Craig BoehlkeGreat service. I have pulled many a trailer but appreciated the fact that the person working with me talked about the importance of safety!
Lori CraigI couldn’t ask for a smoother rental experience.
Joseph LloydGreat guy!
Michael BallDidn't go inside. I returned the rental early and was extremely aggravated that a highly rated and customer focused company that U-Haul proports themselves to be does not have any refund policy for early returns. If there was another option available, I WOULD use them just because of this predatory practice.
Mike MooreGreat customer service at this location.
Daniel JacobsTy was a great help in my rental! He got my lights working properly as well, I would recommend this location to anyone renting in this area… thank you !!
Sam HillCalling actual location to reserve and the experience onsite was great. The confirmation call from U-Haul @ 913.800.4356 after I reserved it was annoying. Was very arrogant when they called to state that there was a really good chance that the trailer I literally just reserved was not going to be available and may need to divert pickup from an alternate location. I reason I chose the pickup location that I did is because they ALWAYS have a minimum of 3 trailers on the lot at all times and is not a company location where they will pull your reservation. I understand the reasoning of the call but you do not need to be so cocky, arrogant and matter of fact when you do not know for sure what you are talking about
Joey ZoglemanThe representative was very helpful. We had no problems with the trailer. Would highly recommend this location and business.
mark baalmannI always rent my uhaul from this location. The employees are friendly and very informative.
Michelle StewartWhen I called customer service they are very rude and hung up on me.
Connie ClaussenThey were easy to work with and I would highly recommend them to anyone needing a uhaul.
Donetta RaymondVery helpful and friendly
June SchurrI pulled up to the business, the attendant unhooked the rental, He said the receipt would come to my email. The whole operation took 2 minutes. Very efficient and quite courteous as well.
bryan delpNothing
David WelchGreat guys here.
Robert WernsmanAn Excellent rating for 'The Garage' 610 NORTH MAIZE ROAD STE A • WICHITA, KS 67212. They helped me locate and reserve the trailer I needed at Knuckles.
Kenneth HoweCustomer service was exceptional and would definitely use them again.
staci ellisonEverything was great. Knuckles is a great company
Ken TerrellToo busy to help us, frazzled. Would not take our $100.00 certificate.
David GoubeauxWe had a great experience with Knuckles. They were professional and helpful in every way! We got the information, rented, had to change our return date and it was no problem! THANK YOU!!!
lauren ENNISTy was very cordial and professional. I will use them again for all my rental needs!
GREG POSTWhen I reserved the trailer to tow my Nissan 350z I told uhaul that my car was low profile and I was assured that the trailer they reserved for me would tow it. I arrive and the trailer will not tow my Nissan. I had movers paid from 9a-12p. I reserved my uhaul for pick up at 8am ( locates 2 minutes from my house). I lost time with the movers due to he fact I had to deal with not being able to tow my car. This is unacceptable! You ruined my move and I couldn’t tow my car as I was assured I could.
Candace Atwood, very friendly and professional,
Wilfred James