Customer Reviews for Terra West Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Terra West Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joe G. on

Rating:

They went above and beyond on a last minute need.

ALEXANDER W. on

Rating:

Great business great rates. Recommend to the highest extent

dawn j. on

Rating:

Excellent service

Timothy W. on

Rating:

I was disappointed that all they had was a very old 26 foot truck..the newer one had transmission issues. And although everything went well on the move, the older truck was uncomfortable to drive and I was quite sore after driving g it for three days straight.

Lisa N. on

Rating:

Keith at Terra West was very helpful!! Highly recommend his service.

Sandy D. on

Rating:

Customer did not leave a comment.

santos f. on

Rating:

Great customer service

Joe G. on

Rating:

Customer did not leave a comment.

pamela b. on

Rating:

Customer did not leave a comment.

Robert J. on

Rating:

Customer did not leave a comment.

Kimberly B. on

Rating:

Customer did not leave a comment.

Kris F. on

Rating:

Keith made the process super easy and quick.

jeremiah t. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

Keith N. on

Rating:

Customer did not leave a comment.

Jerome S. on

Rating:

The gentlemen who helped me drop off was super friendly!

Daniel O. on

Rating:

Customer did not leave a comment.

Terry T. on

Rating:

Customer did not leave a comment.

VERNON C. on

Rating:

Everyone was wonderful!

EMILY S. on

Rating:

Keith was such a huge help with our move. He was polite, friendly, and went out of his way to make sure our move went smoothly.

DEAN C. on

Rating:

Customer did not leave a comment.

DEAN C. on

Rating:

I have had a storage unit at this facility since 2002. Since Wayne took over the facility, it has improved dramatically. The addition of Keith to the staff has also been a very positive move.

ALLISON D. on

Rating:

Very Friendly and helpful.

Dereck K. on

Rating:

Customer did not leave a comment.

Anthony B. on

Rating:

I used to come to this uhaul because it was closest to my house. Now that it’s under new management it’s just the best UHaul dealer in town.

lynn k. on

Rating:

THE REPRESENTATIVE WAS GREAT, VERY FRIENDLY, AND KNOWLEGIBLE. QUICKLY GOT US IN AND OUT. On return the representative was excellent. Would use this office again.

Rhonda A. on

Rating:

Customer did not leave a comment.

Johnny S. on

Rating:

Very great sevice

Douglas R. on

Rating:

Customer did not leave a comment.

kathryn r. on

Rating:

Customer did not leave a comment.

Evan F. on

Rating:

Provided excellent customer service, worked with the customer and was flexible with truck return.

Mark Y. on

Rating:

Customer did not leave a comment.

BETH E K. on

Rating:

Customer did not leave a comment.

Riley R. on

Rating:

Great staff.

Rickey W. on

Rating:

Customer did not leave a comment.

michael f. on

Rating:

None

Diana O. on

Rating:

Customer did not leave a comment.

Charles M S. on

Rating:

Customer did not leave a comment.

doug s. on

Rating:

Customer did not leave a comment.

David J. on

Rating:

It wasn't where I wanted to pick up the trailer, but it worked out anyway.

Erik Y. on

Rating:

Customer did not leave a comment.

roger b. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Very convenient location well run.

MARY E. on

Rating:

The business was clean with a clean paved lot. Jordan Anderson was very helpful.

MARY E. on

Rating:

Jordan Anderson was friendly and took care of my moving needs professionally.

carolyn d. on

Rating:

Customer did not leave a comment.

Kathy S. on

Rating:

Customer did not leave a comment.

William A. on

Rating:

Fantastic customer service at this U-Haul location! Would definitely recommend to others as they were very personable and kind, and walked through every option and answered any questions I had quickly and correctly.

edmund j. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Customer did not leave a comment.

Randy P. on

Rating:

Rental man was very helpful and informative

Weston D. on

Rating:

Customer did not leave a comment.

Sarah R. on

Rating:

The person at this location called the day before drop off with instructions. It was an easy drop off.

Jarrod M. on

Rating:

Easy pickup and drop off, everything was exactly as advertised and expected.

JEFFREY L. on

Rating:

Service was great!! Pick up and return were fast!

kenneth w. on

Rating:

Customer did not leave a comment.

Alexis C. on

Rating:

I reserved a truck online and it was given away so they sent me to the one on 10th at and still waited two hours and they were going to charge me late fees even tho I didn’t get it when I should have ended up working out but I’m never moving with uhaul again

Amanda B. on

Rating:

Customer did not leave a comment.

Wendi and pete M. on

Rating:

We had a great experience..

Brian D. on

Rating:

Customer did not leave a comment.

Jana P. on

Rating:

The agent was so nice and easy to deal with.

John N. on

Rating:

Very smooth transaction easy pick up and drop off.

Jason K. on

Rating:

Customer did not leave a comment.

Lynne M. on

Rating:

Driveway was narrow because looked like rest of yard was either dug up for improvements or washed away. Cones helped find the way though. We dropped off at night in rain so that probably didnt help. Location was easy to find.

Elaine R. on

Rating:

Make sure there is a full tank of gas.

Joseph C. on

Rating:

A good experience at this location. Will rent from them the next time I need a trailer or truck.

Laura W. on

Rating:

I went to two other locations that said they had the equipment I needed and then didn't befor I found this one. He even waited to close so I could get there. Very polite, very professional, I will only use this location from now on and plan to recommed other do the dame.

Nathan S. on

Rating:

Very nice guy running it

Paul R. on

Rating:

Thank you for the professional SERVICE

Ariel g. on

Rating:

Everything was excellent!

Gail P. on

Rating:

Customer did not leave a comment.

Heather C. on

Rating:

Trailer lights did not work and the wiring on the trailer had something wrong with it cause it burnt the alternator in the truck. Not happy about this at all.

Mary L. on

Rating:

Customer did not leave a comment.

EL P. on

Rating:

don't wait until completion of contract to advise that extra days may be obtained. when asked if there were a set amount of days to have equipment, was advised that there was set amount and nothing was said that additional days may be obtained for additional monies.

Dawnmarie N. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Very professional and quick to delivery Star Rated service.

Kristi H. on

Rating:

It'd be nice to have a little larger parking area, especially for people renting trailers but otherwise everything was great!

jennifer i. on

Rating:

Customer did not leave a comment.

. on

Rating:

Customer did not leave a comment.

Hiep N. on

Rating:

Excellent place, highly recommended/ Fast and very supportive. Thanks.

david l. on

Rating:

The clerk was sarcastic and demeaning.” Do you (even) have a credit card to hold the reservation?” He asked sarcastically. He acted supercilious.

Gordon P. on

Rating:

Customer did not leave a comment.

Brenner B. on

Rating:

Was told to initial a paper saying equipment was clean before I even got to see it. There was mud and soda all over the floor and console. The person who was checking out the trucks was more worried about leaving then customer service

Philip I. on

Rating:

Customer did not leave a comment.

Susan A. on

Rating:

Rented at Kohnes... in Greeley Colorado I'm very pleased with their service the young man at the front desk was very helpful the hour the process

Zach N. on

Rating:

Customer did not leave a comment.

Deb D. on

Rating:

when I arrived at my destination my sofa and mattress were wet.

sandra b. on

Rating:

The location was not the best for my needs. The mud in the driveway made it somewhat messy. The padlock did not work on the truck back door. The key would turn but it did not open the lock. The U Haul Service was good. He was hard to reach on the phone. But he did help me with the service. Appreciatively, Sandra Bates

Terry D. on

Rating:

Customer did not leave a comment.

CARRIE K. on

Rating:

When I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.

MARK R. on

Rating:

Loretta was very helpful. Unit was clean.

Steven H. on

Rating:

Very helpful staff. Clean facility. Flexible hours. Secure.