Customer Reviews for Terra West Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Terra West Self Storage

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lynn k. on

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THE REPRESENTATIVE WAS GREAT, VERY FRIENDLY, AND KNOWLEGIBLE. QUICKLY GOT US IN AND OUT. On return the representative was excellent. Would use this office again.

Rhonda A. on

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Johnny S. on

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Very great sevice

Douglas R. on

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kathryn r. on

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Evan F. on

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Provided excellent customer service, worked with the customer and was flexible with truck return.

Mark Y. on

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BETH E K. on

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Riley R. on

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Great staff.

Rickey W. on

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michael f. on

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Diana O. on

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Charles M S. on

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doug s. on

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David J. on

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It wasn't where I wanted to pick up the trailer, but it worked out anyway.

Erik Y. on

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roger b. on

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Robert H. on

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Very convenient location well run.

MARY E. on

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The business was clean with a clean paved lot. Jordan Anderson was very helpful.

MARY E. on

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Jordan Anderson was friendly and took care of my moving needs professionally.

carolyn d. on

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Kathy S. on

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William A. on

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Fantastic customer service at this U-Haul location! Would definitely recommend to others as they were very personable and kind, and walked through every option and answered any questions I had quickly and correctly.

edmund j. on

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Jeff B. on

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Randy P. on

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Rental man was very helpful and informative

Weston D. on

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Sarah R. on

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The person at this location called the day before drop off with instructions. It was an easy drop off.

Jarrod M. on

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Easy pickup and drop off, everything was exactly as advertised and expected.

JEFFREY L. on

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Service was great!! Pick up and return were fast!

kenneth w. on

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Alexis C. on

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I reserved a truck online and it was given away so they sent me to the one on 10th at and still waited two hours and they were going to charge me late fees even tho I didn’t get it when I should have ended up working out but I’m never moving with uhaul again

Amanda B. on

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Wendi and pete M. on

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We had a great experience..

Brian D. on

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Jana P. on

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The agent was so nice and easy to deal with.

John N. on

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Very smooth transaction easy pick up and drop off.

Jason K. on

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Lynne M. on

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Driveway was narrow because looked like rest of yard was either dug up for improvements or washed away. Cones helped find the way though. We dropped off at night in rain so that probably didnt help. Location was easy to find.

Elaine R. on

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Make sure there is a full tank of gas.

Joseph C. on

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A good experience at this location. Will rent from them the next time I need a trailer or truck.

Laura W. on

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I went to two other locations that said they had the equipment I needed and then didn't befor I found this one. He even waited to close so I could get there. Very polite, very professional, I will only use this location from now on and plan to recommed other do the dame.

Nathan S. on

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Very nice guy running it

Paul R. on

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Thank you for the professional SERVICE

Ariel g. on

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Everything was excellent!

Gail P. on

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Heather C. on

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Trailer lights did not work and the wiring on the trailer had something wrong with it cause it burnt the alternator in the truck. Not happy about this at all.

Mary L. on

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EL P. on

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don't wait until completion of contract to advise that extra days may be obtained. when asked if there were a set amount of days to have equipment, was advised that there was set amount and nothing was said that additional days may be obtained for additional monies.

Dawnmarie N. on

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Paul R. on

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Very professional and quick to delivery Star Rated service.

Kristi H. on

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It'd be nice to have a little larger parking area, especially for people renting trailers but otherwise everything was great!

jennifer i. on

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Hiep N. on

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Excellent place, highly recommended/ Fast and very supportive. Thanks.

david l. on

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The clerk was sarcastic and demeaning.” Do you (even) have a credit card to hold the reservation?” He asked sarcastically. He acted supercilious.

Gordon P. on

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Brenner B. on

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Was told to initial a paper saying equipment was clean before I even got to see it. There was mud and soda all over the floor and console. The person who was checking out the trucks was more worried about leaving then customer service

Philip I. on

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Susan A. on

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Rented at Kohnes... in Greeley Colorado I'm very pleased with their service the young man at the front desk was very helpful the hour the process

Zach N. on

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Deb D. on

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when I arrived at my destination my sofa and mattress were wet.

sandra b. on

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The location was not the best for my needs. The mud in the driveway made it somewhat messy. The padlock did not work on the truck back door. The key would turn but it did not open the lock. The U Haul Service was good. He was hard to reach on the phone. But he did help me with the service. Appreciatively, Sandra Bates

Terry D. on

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ROB L. on

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nathan s. on

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Blaine L. on

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Elaine R. on

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Linda B. on

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becky g. on

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Jordan was very helpful for our needs, very nice young man. He cared very much, I like this. :):) Made you fell important as well. :):)

connie m. on

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Nothing, Jarod was the best CSR and helpful in all aspects!

Rick S. on

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Later hours on Saturday. Closing at 11:00am really just added another day to my rental.

HELEN P. on

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Jordan was very helpful, knowledgeable and available for questions and any concerns arising from rental of equipment. Prices are more than fair and comparable with other rental companies. Highly recommend this U-haul service dealer!

Rex R. on

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Carol H. on

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5 Star service. Quick, knowledgable And Professional. Really went out of his way to help me. He parked the U-Haul for me as it was a tight fit on Return. Just perfect experience

RICHARD S. on

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Ray L. on

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harvey r. on

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Great service!

Alisa C. on

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james b. on

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I ordered a 4 by 8 ft trailer, but was given a 5 by 8. I did not want the larger trailer, but was told that was all that's available. I ordered the trailer weeks in advance and should have been notified that you were unable to fulfill your obligation and I would have located a trailer elsewhere.

MIKE J. on

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stephanie m. on

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Nothing. Gentleman was very professional and courteous. Thanks!

Dale R. on

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Tony H. on

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Kaitlin F. on

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ANN L. on

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RYAN O. on

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Not much. Staff was very knowledgeable, making the experience quick and easy.

Hiep N. on

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Top place in Greeley.

Brad T. on

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Ken D. on

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CARRIE K. on

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When I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.

MARK R. on

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Loretta was very helpful. Unit was clean.

Steven H. on

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Very helpful staff. Clean facility. Flexible hours. Secure.