Customer Reviews for Koehn Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Koehn Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gail P. on

Rating:

Customer did not leave a comment.

Heather C. on

Rating:

Trailer lights did not work and the wiring on the trailer had something wrong with it cause it burnt the alternator in the truck. Not happy about this at all.

Mary L. on

Rating:

Customer did not leave a comment.

EL P. on

Rating:

don't wait until completion of contract to advise that extra days may be obtained. when asked if there were a set amount of days to have equipment, was advised that there was set amount and nothing was said that additional days may be obtained for additional monies.

Dawnmarie N. on

Rating:

Customer did not leave a comment.

Paul R. on

Rating:

Very professional and quick to delivery Star Rated service.

Kristi H. on

Rating:

It'd be nice to have a little larger parking area, especially for people renting trailers but otherwise everything was great!

jennifer i. on

Rating:

Customer did not leave a comment.

. on

Rating:

Customer did not leave a comment.

Hiep N. on

Rating:

Excellent place, highly recommended/ Fast and very supportive. Thanks.

david l. on

Rating:

The clerk was sarcastic and demeaning.” Do you (even) have a credit card to hold the reservation?” He asked sarcastically. He acted supercilious.

Gordon P. on

Rating:

Customer did not leave a comment.

Brenner B. on

Rating:

Was told to initial a paper saying equipment was clean before I even got to see it. There was mud and soda all over the floor and console. The person who was checking out the trucks was more worried about leaving then customer service

Philip I. on

Rating:

Customer did not leave a comment.

Susan A. on

Rating:

Rented at Kohnes... in Greeley Colorado I'm very pleased with their service the young man at the front desk was very helpful the hour the process

Zach N. on

Rating:

Customer did not leave a comment.

Deb D. on

Rating:

when I arrived at my destination my sofa and mattress were wet.

sandra b. on

Rating:

The location was not the best for my needs. The mud in the driveway made it somewhat messy. The padlock did not work on the truck back door. The key would turn but it did not open the lock. The U Haul Service was good. He was hard to reach on the phone. But he did help me with the service. Appreciatively, Sandra Bates

Terry D. on

Rating:

Customer did not leave a comment.

ROB L. on

Rating:

Customer did not leave a comment.

nathan s. on

Rating:

Customer did not leave a comment.

Blaine L. on

Rating:

Customer did not leave a comment.

Elaine R. on

Rating:

Customer did not leave a comment.

Linda B. on

Rating:

Customer did not leave a comment.

becky g. on

Rating:

Jordan was very helpful for our needs, very nice young man. He cared very much, I like this. :):) Made you fell important as well. :):)

connie m. on

Rating:

Nothing, Jarod was the best CSR and helpful in all aspects!

Rick S. on

Rating:

Later hours on Saturday. Closing at 11:00am really just added another day to my rental.

HELEN P. on

Rating:

Jordan was very helpful, knowledgeable and available for questions and any concerns arising from rental of equipment. Prices are more than fair and comparable with other rental companies. Highly recommend this U-haul service dealer!

Rex R. on

Rating:

Customer did not leave a comment.

Carol H. on

Rating:

5 Star service. Quick, knowledgable And Professional. Really went out of his way to help me. He parked the U-Haul for me as it was a tight fit on Return. Just perfect experience

RICHARD S. on

Rating:

Customer did not leave a comment.

Ray L. on

Rating:

Customer did not leave a comment.

harvey r. on

Rating:

Great service!

Alisa C. on

Rating:

Customer did not leave a comment.

james b. on

Rating:

I ordered a 4 by 8 ft trailer, but was given a 5 by 8. I did not want the larger trailer, but was told that was all that's available. I ordered the trailer weeks in advance and should have been notified that you were unable to fulfill your obligation and I would have located a trailer elsewhere.

MIKE J. on

Rating:

Customer did not leave a comment.

stephanie m. on

Rating:

Nothing. Gentleman was very professional and courteous. Thanks!

Dale R. on

Rating:

Customer did not leave a comment.

Tony H. on

Rating:

Customer did not leave a comment.

Kaitlin F. on

Rating:

Customer did not leave a comment.

ANN L. on

Rating:

Customer did not leave a comment.

RYAN O. on

Rating:

Not much. Staff was very knowledgeable, making the experience quick and easy.

Hiep N. on

Rating:

Top place in Greeley.

Brad T. on

Rating:

Customer did not leave a comment.

Ken D. on

Rating:

Customer did not leave a comment.

John E. on

Rating:

Jason was friendly, and helpful in getting the trailer hooked up.

PAUL M. on

Rating:

Attendant was helpful with the rental. He could benefit from training how to do electrical harnesses.

Joel L. on

Rating:

Customer did not leave a comment.

Andrea L. on

Rating:

This was a great way to move . Everyone was courteous, the truck was well maintained, clean. I will recomend this as a good choice to abyone faced with the battles of getting moved quickly and safely. Thank you!

Leslie F. on

Rating:

The owner was very flexible with our return time. Great customer service

Reba V. on

Rating:

Jordan was GREAT!!!! Thank you for everything

Charlie T. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

very friendly, explained everything, hooked up the trailer, and I was off, and explained the dropping off procedure.

Bob S. on

Rating:

Customer did not leave a comment.

Russell R. on

Rating:

Customer did not leave a comment.

don s. on

Rating:

Customer did not leave a comment.

Amber M. on

Rating:

You guys rock! I've moved so many times I could be considered a "Coinissuer" at this process and this Uhaul is doing a fabulous job. Thank you for always making a stressful event so easy...it doesn't go unnoticed and is appreciated. P.S. Thank you to the employee who mentioned the gear shifter on the Van, I found myself trying to place it in 1 a few times and quickly knew how to backtrack!

jeanette a. on

Rating:

Customer did not leave a comment.

Jim R. on

Rating:

Dropped my trailer by myself after hours because they close at 10am on Saturday. Never dealt with anyone at this location face to face.

Scott R. on

Rating:

Customer did not leave a comment.

MATTHEW K. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Even with an advanced reservation it took a long time to get processed. The gasoline full tank system is flawed - my truck supposedly had a full tank but it took over 4 gallons to fill it up after driving 7 miles - what a ripoff! I really have no way of knowing if the equipment is well maintained - I didn't have any problem with the truck.

TOMAS M. on

Rating:

Unbelievable customer service. Very nice, affordable and accommodating. I was at the location with my three year old waiting for my husband to return with the van. Jordan gave my kiddo a puzzle and coloring book to keep him occupied. And I mentioned needing a handyman & he quickly gave me a referral for that too. Some of the BEST customer service I've ever had. I'm a realtor and will refer every single client I know to this location! Thanks so much for going above and beyond! Tara Moreno

Logan G. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

I resent the fact that you take up space in the truck I rented for a dolly and blankets when I neither requested them nor needed them. I'd like the whole space for my contents, not yours!

Rick S. on

Rating:

Inside rail in the front and back were off and not usable. Right tire would not pass a State Trooper inspection. Not enough help for the number of customers. Open and Closing time on Saturday very inconvenient.

Mike W. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Customer did not leave a comment.

Carrie D. on

Rating:

Customer did not leave a comment.

Kellie W. on

Rating:

Customer did not leave a comment.

LARRY B. on

Rating:

Customer did not leave a comment.

Rico M. on

Rating:

NA

Gloria G. on

Rating:

Would NOT have been able to pull off our Family Reunion with out it!No airplane can not check- in all this 4 by 8 cargo hauled! So glad we thought of doing so.

Erik S. on

Rating:

Truck ran fine. Attendant was helpful and courteous. Great value.

Travis G. on

Rating:

Customer did not leave a comment.

Nick G. on

Rating:

Customer did not leave a comment.

Joshua D. on

Rating:

The staff member we worked with seemed irritated that we were renting the trailer made us feel like an inconvenience.

MICHELE E. on

Rating:

Very happy with the ability to get a truck when we needed it and the size we wanted. It was also a big help to call the 1-800 # to find what we needed in the Greeley area. The lady was very helpful over the phone.

Jeffrey B. on

Rating:

Fast pickup, great price, didn't try to cheat me out of gas. Will use for all my rental needs.

Jeffrey P. on

Rating:

Great customer service at this location; Jordan was very knowledgeable and eager to help. Thanks again guys!

MORGAN S. on

Rating:

This was by far the best costumer service and Uhaul rental process that I've experienced. Very friendly, personable, and timely. I will for sure be using this location in the future!

Chris R. on

Rating:

Customer did not leave a comment.

Alberto L. on

Rating:

Customer did not leave a comment.

Keith C. on

Rating:

Great service from the rental agent!

PAUL K. on

Rating:

great customer service. Quick and friendly in and out for rental experience.

Scott R. on

Rating:

Customer did not leave a comment.

VINCENT G. on

Rating:

Customer did not leave a comment.

Mark R. on

Rating:

This is not a call for improvement, but a praise for the excellent customer service I received from the employee working on April 30, 2017. He made the experience pleasant and was very efficient in getting my rental going.

Courtney A. on

Rating:

The staff at this location were wonderful! I picked up the truck when it was snowing and they had already warmed it up and scraped the windows. They called me ahead of time to clarify a miscommunication with my scheduled pick up time and were very courteous and accomodating.

JASON W. on

Rating:

Customer did not leave a comment.

CARRIE K. on

Rating:

When I called to confirm my reservation, I was told that they do not even have the size that I reserved and that they do not do anything online. I was disappointed in the service and help.

MARK R. on

Rating:

Loretta was very helpful. Unit was clean.

Steven H. on

Rating:

Very helpful staff. Clean facility. Flexible hours. Secure.