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calvin s
Customer Reviews for Koertens Fine Framing & Gifts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have the amount of moving blankets that I needed.
Gary KEverything at Koertens worked fine, with the minor exception of the combination lock on the key box (during early morning pickup), which required multiple attempts to open with the correct combination. Maybe a little lubrication would help, I'm not sure. I jiggled the dials until the clasp finally opened with some difficulty. The workers at Koertens (I met them at drop off) were very friendly, prompt, and helpful. What I am intensely dissatisfied with is the UHaul app. It failed me both times I tried to use it, once for the driver's license barcode scanner and once for repeated "GPS Location error" even though I was parked in front of the UHaul sign, adjacent to the truck I would rent. I called their 800 number, and the UHaul rep coached me to abandon the app and use a browser to access the UHaul website, and that strategy worked. So even UHaul knows their app doesn't work, yet they insist customers use it to pick up or drop off trucks after hours. I hope I don't have to use that app again.
KENNETH Mnot charge a whole 2nd day for 1 hour late.
keyera hGreat customer service
Robert GBetter info on the return process when picking up the vehicle.
Bonni ECustomer service was excellent!
Jerome GI was never contacted by customer service regarding my invoice dispute.
Caitlyn GVery easy!
Paul CWould have liked to have picked up the car trailer earlier than 10 a.m. but this was the only location that had a car trailer available on short notice. Very friendly customer service.
Darrin RGreat experience 👍
Barbara MEasy access
Madeline WI currently have a dispute for the charges, I drove the truck 34 miles and put 2.25 gallons of gas in the truck and when I checked it back in I got a 13.50 gas charge. I have no idea what my bill is because the app shows no history for the last rental and I have no idea what the outcome of the dispute was/is yet. Also, the wiper blade on the truck was broken and the windshield full of bugs. I tried using the wipers and it was hard to drive for a bit until the windshield cleared up a bit.
JEREMY TPerson at pick up set up my drop off as "Not sure yet" so I'd be allowed to pick a drop off whenever I wanted. 2 hours later while I was at a funeral (since I didn't get to move when I wanted becuase of Uhaul errors prior) they automatically update the drop off to this location. Thankfully it wasn't too far from where I moved and was easy to find and drop the truck off.
Nathan KThe U-Haul was initially reserved for the wrong date so I had to call and correct that. It also took about 20 minutes to complete the online check-in this morning because a built in pop-up during the check in process made it so that I couldn't scan the back of my driver's license. Then I took a picture of it manually 4-6 times and it would not register the picture. Setting me back for a business obligation.
Joey FWe checked the vehicle in through the website since the location was closed on Mondays
Joyce BThey just have trucks and no other items you might need for moving.
Annette KMy only issue with my return is that my rental wasn’t checked in for a few days after I returned. For this reason I wasn’t sure if UHaul would charge me extra days or not. They didn’t, so it all worked out well but until I had that receipt I wasn’t sure if it would be an issue.
Andrew HFloor of truck was dirty at pick-up (it is winter; however). Truck with 80,000+ miles is getting loose. Overall, good experience and convenient location.
John WI was charged for things I didn’t even want and I paid $20 for truck drove 17 miles should have been about $30 not $48 that’s insane and I will make a call tomorrow
Eric LReturn deposit to customer when truck is returned instead of making them wait for 3 days because the deposit is taken before they get the truck
shelly bPick up was exceptional but drop off in Madison the worker was rude towards my husband and not very helpful.
Lynn KFast, friendly service. First time using UHaul, very pleased with our experience.
Mike ZExperience was great!
Mouachi TUpdate your system so that it can be more compatible with all cell phone types. I had to enter the same exact information more than 6 times in order to get it to go through. That was a joke, if I did need the truck so desperately I would have just canceled my reservation and gone a different rental company.
NATHAN VThe back of the truck was dusty and had leaves and grass on the floor. Wasn’t terrible but definitely needed to be swept.
Veronica HThe person helping me at the drop off location was not authorized to correct the mileage error from the pick up location. There was a difference of 700 miles that could have potentially been charged to my credit card. My options were to either wait for as long as an hour to see if she could get someone to change the mileage in the system, or leave without a receipt. I opted to leave as I was on a limited time schedule. It was not feasible to wait that long. Throughout this whole truck rental fiasco there was one system failure, or human error, after the other from pick up locations and times, to drop off miles and proof of fuel levels. I took it up on myself to take pictures for proof as I suspected that there might be these kinds of issues. If Uhaul insists on being completely electronic and paperless...figure out how to make it work so the customer isn't inconvenienced. I did a lot of the work myself but your customer service reps got paid...I didn't! After this experience, I hope it's a long time before I need to rent a truck again.
ruth mThe app
David GMultiple pieces of equipment were missing from truck and location was unable to be contacted.
Parker JI had to pick the trailer up at The Truckshop USA on Hoover and Ken was very difficult to work with and had extrememly poor customer service. Shauna at Kortens had the unit transfered to them and personally came over to hook it up. From the beggining she went the extra mile(s)!
Kim FNone
NEIL HThey were not open when I dropped it off
michael mPiece of shit company took triple what my amount was out of my checking account for no reason. Scam scam scam company
Andrew SThe lady was very helpful.
Jeffery GThe roll up door on the trailer binds slightly. It probably just needs the tracks cleaned and lubricated..
GERALD WDropped the truck off same day I rented it and was told it would be checked in yesterday and I would have a final receipt. Still haven’t received a final receipt.
Alexa PI would recommend this location of u-haul they are very courteous and easy to get to I've had no problem
TOBY WI was asked to fold all blankets used.. I would assume that the blankets used would naturally be washed and cleaned before repackaging and rented to another client. That was my assumption before I asked for blanket usage. If this is not the case, that information should be disclosed before blanket rental or else have the professional cleaners fold your business blankets for you in their services.
James WI was a little preoccupied and trying to get out and on to my next task for the day. I do not remember this persons name but she was helpful and gave me advice on how to cover the toll charges I occurred driving through IL. Thank you.
THADDEUS SDesk person were very nice and helpful. Trailer parking area was easy to access.
ALICK CTHis is not the location's fault, but I didn't get a notification that the pick up point changed. I went to the original location that was sent in my confirmation email. You need to work on your programming.
BARBARA Zmake sure the is clean inside and out the truck we had there so many bugs on the windshield it was hard to see out of it
DALE BThey were very courteous and very nice to us I would recommend them to everybody thank you
WILLENE Athey had allowed someone else to take the trailer i reserved. they did locate another trailer in the approximate location and i was able to pick up the appropriate trailer there. they also delivered the packing blankets to me that had gone with the original trailer. also, the trailer leaked but did not cause damage to any of the antiques i was hauling
WAYNE RThe mobile pickup was very time consuming. The biggest issue was waiting for approval. We waited for almost 30 minutes.
Heather DFantastic service. It was so easy, start to finish!
JOSEPH BWe worked directly with the owner and she explained everything to us. We will definitely use this location again.
DAVID M