Customer Reviews for Krupa Food Mart
(U-Haul Neighborhood Dealer)

156 reviews

13001 Memorial Pkwy SE   Huntsville, AL 35803

(256) 217-9310

Location Hours

  • Mon-Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(256) 217-9310

13001 Memorial Pkwy SE
Huntsville, AL 35803

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Remy C. 
Rating:
5.0

I made the reservation on line but had trouble with the "pick up" portion. The lady at the store was very helpful. She helped me, explained everything to me, was polite and friendly. It was a pleasure doing business there. Also appreciated the U-Haul being open on Sunday.

George F. 
Rating:
2.0

Your mobile return website is broken. I have been unable to complete the process the last two times I checked it in. The last two times I rented I also did not receive the extra equipment I requested (blankets and dolly) and was still charged for them even though I told customer service about it. I was additionally charged a clean up fee even though I returned the vehicle spotless.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

Jared H. 
Rating:
3.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Not sure you can improve on the service provided by this facility. We have been there twice and were waited on right away. The person helping us knew exactly what she was doing. Fast, efficient, friendly, asked us if we had any questions, and was extremely helpful. It's hard to improve on service with smile like this. It's exactly what we needed in this world of chaos we find ourselves in at this moment. Provided us with smile. Thank you.

SHWETANG P. 
Rating:
3.0

The truck smelled like someone had smoked inside it. Probably needs to be cleaned better.

Tracy W. 
Rating:
5.0

Very helpful and friendly

JOSEPH B. 
Rating:
3.0

Trucks are parked on a lawn. Didn't have any issues but can see somebody get stuck if group is wet.

David T. 
Rating:
5.0

It's a small family run business which has added uhaul rentals as a service to their customers. Even though the store was busy I didn't wait more than 10 minutes to pick up or drop off the trailer. Staff was very kind and friendly.

Jared H. 
Rating:
2.0

This location is a convenience store. When we returned the van, the store was busy, so we were told to return it online. They did not say we needed to do this while still there. We got home and realized we needed to be at the store with the van keys to complete the return.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

The pick up experience was not great. The guy working the morning shift did not know a lot about Uhaul rentals and assisted store customers before checking out the Uhaul although I was there first and waiting at the counter. Rated the overall experience above average because the lady that worked that evening when I returned was excellent. Very friendly and knowledgeable. I'll rent from this location again based on her customer service skills.

PATRICIA D. 
Rating:
5.0

Customer did not leave a comment.

mohammad M. 
Rating:
5.0

The website had me going to two pickup points. The one from the initial response proved to be true. Much work is need in the online process.

Glen J. 
Rating:
5.0

They were quick and easy to get my rental from and drop off with

Donovan S. 
Rating:
5.0

GREAT CUSTOMER SERVICE! Definitely would rent from this location again.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

PAYTON A. 
Rating:
5.0

Customer service was great at pick up to assist me with scheduling conflicts( my mistake not U-Haul's)

CRAIG G. 
Rating:
1.0

This was hands down, the SKETCHEST place i have EVER got a uhaul from. I have been cross-country with UHAUL twice and i would rather make 100 trips in my truck than rent from this place again. First, they are placed in a grass area where you have to drive off the ledge of a small hill to get on the road, i almost got stuck in the middle of 3 lane traffic because of this. Then when i returned the truck i was told to jump the curb between 2 car haulers to get it back into the same grass area. This was LITERALLY a gas station. Never again would i rent from this location again or recommend it. The guy that rented it was pretty cool, truck was battered but drove well.

BROCK N. 
Rating:
2.0

Customer did not leave a comment.

PAUL BENNETT D. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
4.0

Customer did not leave a comment.

Ivan C. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Owner was very helpful was having trouble with the app so he checked me in.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

ALAN I. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The owners are ver friendly and great to work with

Joseph H. 
Rating:
5.0

All Patel's family are amazing people . Please come here to rent your truck. You will find help and really people that want to help you

Zuset C. 
Rating:
5.0

Great job you all!

Brian F. 
Rating:
3.0

I was charged for 2 dollies and they were not in the truck.

Nikki G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Quick, Easy, and Great customer service!!

MICHAEL P. 
Rating:
5.0

I won't be using U haul again, uhaul discriminates based on year of towing vehicles, making it nearly impossible to rent equipment

AMANDA R. 
Rating:
5.0

Customer did not leave a comment.

Deward S. 
Rating:
5.0

Friendly helpful service. Would definitely use again.

Gilluame D. 
Rating:
5.0

Excellent customer service. Very friendly and attentive staff. The location is also very convenient, which is a huge plus.

Kajetan G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Friendly and helpful lady

GREGORY C. 
Rating:
4.0

Available on short notice for a 4 day rental and alot cheaper than a storage room

anita G. 
Rating:
5.0

Could not have been better. Very good service from friendly staff. I will go back to this location when I need to rent a truck again. I highly recommend this location.

Phillip F. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Man was very nice and helpful and I always love driving y'all's tricks .

Charles R. 
Rating:
3.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Friendly support and simple and quick pick up and drop off.

Mark C. 
Rating:
5.0

One tire had a slow leak.

Gabriel D. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Very good people, service with a smile.

Robert M. 
Rating:
5.0

Good place to rent from. The people are very helpful.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

kristin A. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Easy simple pickup and delivery store owner at location very helpful. I would recommmend this location

Kelly W. 
Rating:
5.0

All good, easy hook-up and check-out!

KEVINALOYSIUS H. 
Rating:
5.0

Negative - the pickup location did not have the hand truck I had reserved. The solution was to drive to another location (about 5 minutes away to pick up which seemed reasonable to me). However, the next location did not have one either (suggested to substitute an appliance dolly - I declined). When I asked where I could get a hand truck like I had reserved, I was told (by the "coordinator" on the phone) that I could try a U-Haul Service Center but he couldn't guarantee they would have one AS UHAUL ONLY GUARANTEES THE TRUCK/TRAILER AND NOT ANY OTHER EQUIPMENT YOU MAY HAVE RESERVED. The first service center did not have any, but the 2nd one did. Final tally - 1 hour and 10 minutes additional time to get what I had reserved/prepaid for and I went to the location I was given (not the one I had requested) to pick up my trailer/dolly. You should be able to do better.

James S. 
Rating:
5.0

The Patel's were very helpful, polite and went above and beyond my expectations Highly recommend them

Alan R. 
Rating:
5.0

Excellent customer service and interaction. Very personable service member. Great experience!

Russell Y. 
Rating:
5.0

Very helpful at the drop off site

DARYL W. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Nothing the Team went above and beyond to help.

Steven T. 
Rating:
5.0

The attendant inside was AWESOME. He was such an incredible help with everything in my renting. I rented a 26' truck and he walked me through the whole process. It was seamless! The overall process was awesome, but he by far made it better.

Marshall D. 
Rating:
5.0

The gentleman was extremely helpful and very nice. He appears to bevery hard working and dedicated to helping people solve their moving problems.

Cathy L. 
Rating:
5.0

Even though I got some issues in using the truck, but you waived my payment as I can see in the receipt. I highly appreciate you for your serivce like this. You are responsible for the customers. I don't mean to escape payment, I just want to improve U-Haul to the altimate level. I used U-Haul whenever I have moving events. I think you are the best truck rental provider, that's why I like to use it. Thank you again for your best service.

SHA L. 
Rating:
5.0

The Uhaul rep was extremely helpful, kind and friendly. I highly recommend using this location

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Myra S. 
Rating:
1.0

Know one there at the time was trained and they sent me to the wrong location after i told them where i wanted to pickup and i call and made reservation ahead of time the worst experience EVER

James M. 
Rating:
5.0

Customer did not leave a comment.

Collin M. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Very convenient location.

Joseph F. 
Rating:
5.0

Very courteous and helpful staff.

Stuart B. 
Rating:
4.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

The vehicle was clean, but it was raining when we picked up the truck and we did not notice that the tires on right rear were almost fully bald. While driving in rural Alabama, the inside tire exploded. Threads were visible on the outside tire and it was completely bald. It took 1.5 hours to speak with someone in roadside support. However, once service arrived 1.5 hours later both tires were replaced extremely fast and I was back on the road.

Tristan P. 
Rating:
2.0

Gas station is too busy for Uhaul pickup/delivery at certain times.

JUSTIN M. 
Rating:
5.0

The gentleman was very kind and informative. He's the type of guy everyone would like as a neighbor.

Helen G. 
Rating:
5.0

Both customer service agents (woman that accepted the rental, man that reviewed the truck and sent receipt) were the best! I will gladly patronize their business and use their U-Haul services again. Best regards. Ann

Annamarie H. 
Rating:
5.0

The rep at the Exon gas station was polite, helpful, & friendly. I was able to get all the supplies I needed.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Had no problems at all. My moving from one town to another went great thanks to U-haul.

Mary W. 
Rating:
1.0

After reaching out and letting Uhaul know what was going on I still was charged a thousand dollars. This is beyond pathetic, further more I will be reporting this to BBI. After renting a truck, I had a horrible family emergency which ended in a family member passing. Because this happened, I had no help and had to park truck while I went off to be with family during grievance. The truck was not driven a single mile more then what was told to man. (200 miles) At the time of rental is also during the gas shortage. I was not allowed to get the amount of gas needed to fill truck to just under a half. I would have happily paid the daily rental as I thought I was. Now my account is constantly getting charged. This is enough and I am asking and or telling that I be notified before ANY more transactions are charged to my account. Best regards.

BRITTANY B. 
Rating:
5.0

Nice location and people. Thank you!

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD H. 
Rating:
2.0

It was not clear what to do and where. Drop of location for vehicle and keys were not even close or clear. Things were a little sketchy.

JAMES B. 
Rating:
1.0

I swept out the interior of the truck and was told it was not clean enough. The man who waited on my pointed at a few things that were smaller than the end of a finger. Most likely they surfaced when I was driving to the location. He told me he would sweep it out, as I was “old”. Also, no reference was made to reimbursing me for the extra gas. Not happy and I will tell others to stay away from this location

JEY G. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Kellie L. 
Rating:
4.0

Customer did not leave a comment.

Hunter B. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Easy pickup/drop off, staff was friendly and helpful. Equipment worked exactly as expected. Would recommend to anyone.

Luke L. 
Rating:
4.0

The lady at the pickup location was very kind and helpful.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Great service kind friendly helpful everything was as it should be clean and ready. They worked with me to make sure I had the best experience possible.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Billy D. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

CECIL O. 
Rating:
5.0

Please Service the Truck thoroughly before allowing others to drive it across the country. It has very dim lights and it needs a front wheel alignment.

Joseph C. 
No reviews have been submitted for this location.

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