Customer Reviews for Kustom Design Jewelry
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady that checked me in was extremely nice, friendly, and welcoming.

Rating:

5.0

U-haul computer system was not working properly. Delayed in pick up of equipment.

Rating:

5.0

From my perspective, you cant improve a rental like this. Friendly, helpful, courteous and fast service from the female Service person . What more could a person ask for .

Rating:

4.0

being I am a military veteran and a senior citizen I would have appreciated getting a discount for the rental of the Uhaul trailer but I did not get a discount for either.

Rating:

5.0

Send me a valid receipt.

Rating:

5.0

Good experience overall. The speed of the authorization process during pickup could be improved. Took about 15 minutes after I submitted the requested info.

Rating:

5.0

Cant remember her name but she was fast and friendly the truck had a small problem with the gas in the truck but she took care of it and had me on my way in no time

Rating:

3.0

I returned the truck one day early and I am told I will still have to pay for 3 days , that does not make me very happy

Rating:

5.0

Kustom Design was great to work with and did well coordinating my needs with the AFM (location and spare). Noce job

Rating:

5.0

Staff was very helpful. Easy process.

Rating:

4.0

Drive equipment and see how it drives before renting out.

Rating:

5.0

Truck was great- rental price of truck was acceptable- mileage rate was extensive ($1.09 per mile) and because of the mileage rate I will shop your competitors before renting u-haul again.

Rating:

5.0

Great place to rent a uhaul from. If I ever need to rent trailer or car dolly I will rent from this place again.

Rating:

5.0

When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.

Rating:

3.0

This is the only location to rent UHAULS in the area. When I originally called to place the order, it took them 3 days to respond. When I placed the order online and did the speedy check in, getting the truck still took 40 minutes.

Rating:

3.0

I dropped off during off hours, I was concerned because it was a pawn shop and I was searching for the drop box at 4 am, and it was dark, the drop box was on the opposite side of the building and behind a post.

Rating:

2.0

They didn't have the size truck I asked for was charged extra money for the one that was there. I put $20 in fuel right before I took it back and was charged extra for fuel ?

Rating:

4.0

Did drop off before this location was open.. Little confusing at first on where the drop off box was but we located it. No real 1 on 1 interaction with anyone when returning the truck. Did go by later in the day to make sure everything was alright and person was very helpful and reassuring that everything was great.

Rating:

5.0

Customer service was above and beyond!

Rating:

5.0

Friendly and thorough.

Rating:

5.0

Great ladies to deal with

Rating:

5.0

Dropped equipment off during off hours. No interaction with employees.

Rating:

3.0

Should be easier making a local reservation. Took a bit long. Due to system

Rating:

5.0

Great friendly people

Rating:

5.0

Love u-haul !!!!

Rating:

5.0

doing a great job. THANK YOU

Rating:

5.0

as always jeff go's out of his way to please in every way he can he's doing a great job for uhaul and the commuity. THANK YOU

Rating:

5.0

as always doing a great job. Jeff always go's out of his way to make us happy

Rating:

5.0

very helpful thank you

Rating:

5.0

as always doing a great job as willing to help. THANK YOU

Rating:

3.0

I noted the sign inside the truck that I would be subject to a charge of $ 25.00 if I returned the truck dirty. I noticed the sign as I was sweeping the dirt out of the truck before I could load it.

Rating:

5.0

as always Jeff gos out of his way to please doing a great job for UHAUL and our community Thanks again

Rating:

5.0

My problem is not the location, it was UHauls lack of discretion and overbooking for the day in question. On August 13 I reserved a truck for pick up on August 31, late afternoon IN BRICK NJ NEAR POINT PLEASANT- I was not informed until August 30th that pick up location was moved 25 minutes away and that it closed at 1 pm, therefore forcing me to pay for a 2 day rental, since I could not possibly return the truck before 1 pm on the first, considering the move was an hour and a half away, and I had to work in the morning. The overall customer service was horrendous and an agent actually hung up on me, even though I was speaking calmly. Horrible behavior. Don't take advance reservations if you are not going to honor the customers schedule.

Rating:

5.0

as always Jeff gos out of his way to help his UHAUL customors. THANK YOU AGAIN

Rating:

5.0

always does an out standing job for us thank you

Rating:

5.0

outstanding service jeff always gos out of his way to make us happy THANK YOU

Rating:

5.0

Jeff, always gos out of his way to make sure truck is clean and hrs we need the truck are very flexable THANK YOU FOR THE GREAT SERVICE

Rating:

1.0

I was charged a $15 cleaning fee even though I brought the uhaul back exactly as I picked it up AND with an extra quarter tank of gas. This location was also not well maintained and quite sketchy.

Rating:

3.0

Make car trailer same width as car.

Rating:

1.0

Including all prepaid request like a hand truck!!!

Rating:

5.0

doing a great job

Rating:

5.0

Jeff always go's out of his way to make us happy everyone in our community all says the same thing if you need a uhaul jeff is the person to see great service.

Rating:

5.0

as always doing a great job. THANK YOU

Rating:

5.0

Doing a great job always goes out of his way to make sure your happy thank you Jeff

Rating:

5.0

Jeff always go's out of his way to make sure were happy. doing a great job. THANK YOU

Rating:

5.0

as always service is outstanding, THANKS JEFF

Rating:

3.0

bad area office was dirty and unorganized the owner was great buy again it was a low end used car lot next to the railroad tracks

Rating:

5.0

Doing a great service in our community thank's again Jeff

Rating:

5.0

Doing a great job thanks again Jeff

Rating:

5.0

doing a great service to all of us.Thank You

Rating:

5.0

Jeff always go's out of his way for all of us in our community. uhaul should have more dealers like Jeff

Rating:

2.0

The area is seedy. Junk cars, U-hauls under lock and key except the one you are picking up. It was like I was in a big city and not the township of Manchester. My wife would have been nervous if she had to pick up the truck.

Rating:

5.0

Jeff always go's out of way to make our uhaul rentals a pleasure