Customer Reviews for Kustom Kare LLC
(U-Haul Neighborhood Dealer)

240 reviews

2901 Pulaski Hwy Unit 100   Edgewood, MD 21040

(410) 670-4346

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/8/2021 - 10/11/2021: Closed

Services at this Location:

Contact Us

(410) 670-4346

2901 Pulaski Hwy Unit 100
Edgewood, MD 21040

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 4 pm
  • Fri: 9 am - 3 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/8/2021 - 10/11/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The equipment was clean and in good condition, however the location was not well marked about where to go.

CAMERON W. 
Rating:
2.0

Phone system doesn't work. It was impossible to contact them by phone and they don't keep regular office hours. The U-Haul app for after hours return doesn't work. It cost me a lot of wasted time. Truck was okay but not as new as promised.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

kelly L. 
Rating:
4.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

On the uhaul web site a 4x7 trailers is advertised. The 4x7 trailer is not 4' wide. Kustom Kare did an excellent job helping me get the correct trailer.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

lawrence R. 
Rating:
4.0

Customer did not leave a comment.

RENESHA R. 
Rating:
5.0

Customer did not leave a comment.

Cezary D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

IRVIN Y. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
1.0

Having nowhere to park or generally needing to wait an extra half hour just for the other business' truck to finish loading before you can even access the U-Haul is a major downer. I would not have driven to this location if there had not been such a shortage of available vehicles on this day. The woman taking care of U-Haul customers was very professional and kind though, which was very nice. Still... the location, based on the space provided, is just rough given the busy lot.

OWEN S. 
Rating:
5.0

Had no problems. Fine with me and the staff was very caring. Thanks again.

Margie C. 
Rating:
5.0

Customer did not leave a comment.

GERALD A. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
3.0

Customer did not leave a comment.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA P. 
Rating:
4.0

The folks at Kustom Kare made it the best experience that I have had renting a trailer , and I have rented a few .

JAMES V. 
Rating:
5.0

Nothing. This location is VERY accommodating. At least to me. I was able to text the owner, last minute, when the app was not working correctly, and she helped me out. The next day, her husband finished the process. Great location for wonderful customer service!!!

Mark W. 
Rating:
1.0

Don't lie to me about the availability of a trailer. Also don't double rent a trailer so that two different people need it at the same time.

MARTIN S. 
Rating:
3.0

The moving blankets and utility dolly we're not provided as requested.

BRUCE W. 
Rating:
5.0

Staff was friendly, courteous, and quick to prep equipment, hook it to truck, and get me rolling! All I had to do was back my tow vehicle in and was on my way within 10-15 minutes. Thank you very much and I'll be back the next time I need to rent a truck or trailer.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
3.0

Friendly staff.!

Nancy C. 
Rating:
5.0

Awesome service. Look forward to using them again.

SAMUEL F. 
Rating:
4.0

The after hours return instructions on the app were perfect and easy to follow. We returned the auto transport one day (both after hours) and the truck the next. No issues.

Kathleen R. 
Rating:
3.0

Location a bit tired looking but customer service was great

MARY D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
3.0

no problems

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

KWABENA K. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

The dealer was top notch! The rest of U haul is Sorry Sorry Sorry customer service. Your inventory managers customer service are rude. You don't keep your reservation where I want to pick the truck at or where I made the reservation. I have more choices and I'll start using them.

merrill D. 
Rating:
5.0

Everything was great.

GORDON S. 
Rating:
3.0

This location was friendly but was not able to answer questions regarding differences between insurance cost coverages or questions about the equipment itself.

Pamela G. 
Rating:
4.0

Customer did not leave a comment.

Alvin D. 
Rating:
3.0

Customer did not leave a comment.

Leo P. 
Rating:
3.0

Easy to drive by,better visibility

JEFFREY O. 
Rating:
3.0

The location and vehicle were fine. The process to self check in and out was convoluted and lengthy. I'm in IT and found it tedious with today's technology.

Schinek D. 
Rating:
5.0

Central booking was not as friendly as the local location. Several problems they stated were easily and quickly handled once the local location contacted me. After local contact, the rental was excellent.

SAMUEL F. 
Rating:
3.0

We arrived at the return location and we're told to take the trailer to a different location because ‘we already have 9 of these'. It would have been nice to know this ahead of time by a phone call, text or email. The man at Walkers was nice enough but gave us bad directions to the next location, Midgard. The person there said he didn't know anything about it but was also nice. He was very busy, so we had to wait.

John B. 
Rating:
5.0

the operator at this location went out of his and her way to see we had everything we needed. wonderful people

RAYMOND N. 
Rating:
5.0

more equipment

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

The young lady that helped me was very accommodating and helpful. Would go here again to rent equipment.

DARA P. 
Rating:
5.0

Great service and friendly staff!!!

Peter J. 
Rating:
5.0

Always A1 top notch service.

JEREMIAH C. 
Rating:
5.0

Remain as courteous, pleasant to do business with, and professional as you're currently doing!

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

The staff with Kustom Kare LLC were outstanding.... very helpful and professional and friendly!!! Amanda and the gentleman working with her this morning were wonderful to work with! THANK YOU FOR HAVING THIS GROUP WORKING WITH UHAUL!!!!

Raul T. 
Rating:
5.0

The staff was very friendly and helpful. Suggest that vehicles be checked for cleanliness between each rental.

JANET S. 
Rating:
5.0

All is well!

Cynthia S. 
Rating:
5.0

The people were very nice and helpful!

RICHARD L. 
Rating:
5.0

Fantastic staff, great service and Hugh inventory to chose from.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR R. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Friend and helpful staff.

Andrea D. 
Rating:
5.0

Very well organized and helpful. We were in and out in a snap!

REBECCA A. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Tyson G. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Dave was fantastic! He accommodated my pick up and drop off hours. Very friendly and helpful.

KIRSTEN R. 
Rating:
4.0

Customer did not leave a comment.

John Gregory Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Kustom Kare made this rental so easy. The folks there are very friendly and helpful. They also have plenty of equipment. I would recommend this location to anyone who needs to rent a truck or trailer.

JOSEPH B. 
Rating:
5.0

Thank you Kustom Kare! What a pleasure it was to deal with you all. I rented a trailer here, picked it up, then realized that I place I was headed was closed. Turned right around and took the trailer back to Kustom Kare, and they reimbursed me! I didn't even ask, they just did it! Thank you, Amanda! You guys rock! My go to uhaul place from now on. Thank you!

CHRISTOPHER W. 
Rating:
1.0

I was charged for another person's truck and Uhaul is not offering any compensation for the inconvenience.

Cevannah C. 
Rating:
5.0

Good people and easy to do business with.

WILLARD B. 
Rating:
1.0

The rental service is inside of a run down business. The rental service is ran out of a shed that is placed inside a building. There is trash everywhere. The truck had used masks in it. The lady's dog was running around in the little shed, which was a complete s-hole. The rental was reserved for 9, but she didn't even show up until 9:10 or so. The only thing positive was that it was right around that corner. That said, I will drive further next time to rent something.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

This location is my “go to”. They are awesome!

Jason W. 
Rating:
5.0

Office lady was very fast, friendly and knowledgeable , the man that brought the vehicle out front was very polite and helpful with questions I had about the trailer. Definitely will use and recommend this location.

carl P. 
Rating:
5.0

It was extremely difficult to check in. I did not know other means of identification would be needed at checkin and was not prepared. My alternate contact was in the bathroom and did not answer their phone the first time and uhaul customer service refused to try them again. Back of van was dirty. 3 lock boxes were there but they did not say which one had the key so had to try each one.

John S. 
Rating:
5.0

Customer did not leave a comment.

MELVIN K. 
Rating:
3.0

.

Helmut B. 
Rating:
4.0

Make sure trailer is clean. However, the excellent customer service made up for it.

JEREMIAH C. 
Rating:
5.0

They were so helpful and very kind. Went out of their way to assist me and I will only use them from now on.

KIMBERLY R. 
Rating:
1.0

Tried to steal $212 from me for returning to their location after they told me to.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
5.0

Great team and wonderful people at Kustom Kare.

RONALD C. 
Rating:
3.0

Didn't appreciate being charged 3 days for a 1 day rental.

Adam R. 
Rating:
3.0

The people were so nice! They provided outstanding customer service! Will always use this as my U-Haul dealer!

MARY M. 
Rating:
5.0

Customer did not leave a comment.

DORIS K. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M. 
Rating:
5.0

Nothing. Excellent experience

Daniel F. 
Rating:
5.0

Awesome friendly people

Paul P. 
Rating:
2.0

I was supposed to pick the unit up for 8:15 but the staff did not show up until 9:00.

GARY B. 
Rating:
5.0

Excellent Service

ALEXANDER M. 
Rating:
5.0

The UHAUL Team here is great to work with. Very pleasant, caring, and experts on each piece of equipment.

ERIC S. 
Rating:
5.0

Very friendly service agent.

ROBERT V. 
Rating:
2.0

The checkout process is a pain in the butt at the end of a hard day of moving.

ROBERT F. 
Rating:
5.0

Excellent customer service.

DERRICK M. 
No reviews have been submitted for this location.

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