Customer Reviews for Kwik Fuel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Kwik Fuel

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Paul F. on

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I can't say enough about our experience. As we were moving our daughter, I searched for a UHaul Facility in the are and located Kwik Fuel. The Kwik Fuel Owner George Imsiah waited on me and it couldn't have better experience. I haven't rented a truck in some time and George walked me through the process. The whole experience was flawless. Geroge is a tremendous asset to U Haul and I will make sure if anybody ever asks me for a suggestion I will mention this location. I also will be making Kwik Fuel my preferred filling station when in the area. As we dropped of the truck at the UHaul Neighborhood Facility on Halsted in Chicago this experience was also excellent. Very professional attendant and very efficient. In all quite a pleasant experience.

Donald P S. on

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Always make sure to check the vehicles in full. Ours did not have any oil. We had to put it in or the engine would have been ruined.

nicole b. on

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Shekhar N. on

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good

MELISSA T. on

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The place wasn’t even open. I did not like having to check the truck in using my phone.

charles B. on

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After waiting two hours for pick up do to other customers that were held up from missing items and Contract software issues including mistakes from location, I was promised it would be made right for the delay ( over two hour wait) on the return. I asked if I returned it first thing Sunday morning if they could refund the second day. The attendant responded yes. Returned 8:50 am Sunday morning less than one hour from open, the attendant stated there was nothing that could be done. In short charged for an extra day even though it was returned by the agreed time.very poor ethics on uhaul policy and the renting attendant.

krista l. on

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Jeff F. on

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Greg T. on

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Kyle M. on

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Very friendly staff.

Greg E. on

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Nothing, George and father are excellent and show care about customers and the business.

dan t. on

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Joshua H. on

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Anna K. on

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TERRY M. on

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This was our second time renting from this location and again it was a great experience. Will definitely rent from this location again.

Jeremy H. on

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The owner went above and beyond in the pouring rain. Great customer service.

Ira D. on

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TJ B. on

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Super easy to find. Online check in is a bit weird but easy to use and once you’re doing it, it works!

Margaret S. on

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although I had virtual check out scheduled I was thankful the attendant came out to assist me anyway to check the truck back in. He was efficient and friendly.

Lynn Marie W. on

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Guy with a little creepy

Sandra H. on

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Christopher M. on

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Marie M. on

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Very friendly and helpful. Would definitely rent from them again.

Scott W. on

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richard b. on

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George was very professional and got me on my way quickly in the morning.

Amber N. on

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George was very helpful and wonderful to work with!

Dreger E. on

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George was super friendly and easy to work with!

Dan R. on

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Yiannis G. on

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zakery e. on

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Matt A. on

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David D. on

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jason b. on

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Great customer service

Joseph R. on

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Use the correct address on your website. Had I been able to go directly to the correct address, I would give you 5 sars. Your family is dedicated to service and very Professional in their approach. You could teach the U-haul at 924 S 108th st in West Allis, how to run a business......especially when it comes to how to treat a customer.. Update your address and you get 5 stars!!!!

CLIFFORD B. on

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robert c. on

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Jason S. on

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Really like the online check-in, pick up and return option!

Larry S. on

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Jessica R. on

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George was great!

Robert F. on

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The trailer smelled like Lysol. The trailer was very bouncy. The return location said it was the pick up locations fault. It should have bounced that bad. The inside of the trailer was frozen. My husband didn’t realize it until it was too late. He fell on his back. Then all of the blankets that we had wrapped around our table were frozen to the floor when we got to the house.

Leanne J. on

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Padmanabha K. on

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Very courteous and helpful and very understanding. I rented here 3 times within a week and I was never there more than 5 - 10 minutes, the processing was so fast. Contracts are looked at online right at the counter and receipts are emailed within minutes. My request for an extension of the contract was okayed over the phone (I did not need to go in) which was a HUGE help with the terrible Wisconsin weather. Thank you !

Shaishav P. on

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Anthony C. on

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I set up the rental for a one way in WAUKESHA WI. I got a text mid day while I was moving that I had to return it to a location in New Berlin. This was going to for sure put me over the mileage given to me in the one way, because I requested a location in Waukesha and there are at least a half dozen within 4 miles of me. After I was done moving, I didn't care about where I returned the truck I just wanted to get it back. When we got to the location UHAUL texted me to return it to, there was a hand written sign saying this location was closed because of "renovations". I had had it by then. I went into my car to call customer service. The man I talked to (I will keep his name out of this in order to save his job) was TERRIBLE! He gave me attitude, tone and made me feel stupid for going to the place UHAUL told me too!!!... it was unreal, I couldn't believe it. I asked to talk to a manager (I never do that) ...after he put me on hold for many minutes, I just hung up and called back to try and get this solved. While on the second call, a man knocked on my Jeep door. He told me I was supposed to go to the location across the street! HAHA...I was done by then. I gave him the keys and asked for my receipt. I told him I knew I was over miles and didn't care, I just wanted to go home. 10 seconds later, he asks me where a dent on the top right hand corner of the truck came from....this is not a joke, he really did that..it was the first thing he asked me.. I did not cause that damage. The dent looked older than I am and he decided to accuse me of doing it. I thought I was on candid camera...this was the most unbelievable and terrible customer service experience I have ever been a part of. I will never use UHAUL again and will make sure none of my friends do either. Not one person tried to make me feel ok about this and that was the worst part. Things go wrong, but they are easily made right and noone in your company cared.

Daniel B. on

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Extremely happy with the experience.

jamie h. on

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Emily P. on

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Kamal D. on

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David P. on

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Zaid A. on

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Matt W. on

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Joseph F A. on

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George was very nice to work with. Thanks.

Kevin V. on

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William P. on

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The customer reps at the pickup location were very nice. ???? They will do well.

Shannon G. on

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Location was closed even though when we made the reservation the hours listed were 7pm. My husband took the truck back at 530pm and a random person came from out of the dark and across the street. We were then charged mileage overage as the original pick up location was not where I had to pick up the truck. Overall this experience was frustrating and stressful and will never use Uhaul services again. We have another move coming up in about 8 months and I"ll be sure to find another option.

Jaime B. on

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Awesome customer service when we picked up the truck, so nice easy transaction. He went above and beyond for us. He needs a raise, valuable employee. You don't see customer service like that at all these days.

Kristin D. on

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THIS LOCATION WAS EXCELLENT. They were the only location within 60 miles that had a truck available even though I made reservation a week prior. I made a complaint to Customer Service about how the website, phone call from a customer service rep, and a text message CONFIRMED that I would have a truck at a "Preferred Location." However when I went to pick up the truck the "Preferred Location" did not have my truck and did not have trucks all summer. The website is INACCURATE. My entire experience with Uhual during this move was HORRIBLE. I have had problems with all THREE of my truck rentals and would be hesitant to recommend Uhual to others.

David D. on

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Colleen K. on

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Do nothing. Guy at counter was very nice. Had to extend the time because I reserved too small of a truck so had to make multiple trips. Right on corner, very convenient location.

Timothy P. on

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Everything was as expected. Great job!

chris k. on

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CHRIS H. on

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david V. on

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Fantastic experience! ... Owner (George) was helpful and customer orientated. I needed the truck for an extended time period, and he gladly worked with me every step of the way. George provided exceptional service!

jane l. on

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Peter P. on

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THE PLACE I GOT MY CARGO VAN FROM ON GREENFIELD AND CALHOUN STREETS. THE CLERK WAS VERY NICE AND EASY TO GET THING DOWN.

robert w. on

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Have a truck ready and available when someone makes a reservation 3 weeks in advance don't call two days before and tell the person we have nothing for you

jerin j. on

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Except the online application "return" process, I was 100% satisfied. That mobile app seems too complicated

jennifer l. on

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Brandon S. on

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The guys were very nice and helpful!

jhon f. on

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was all very good very quick to check in and check out, George who took care of me was very plesant

jennifer y. on

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Dean Z. on

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I was charged on my credit card even though I was told I would not be. I had to leave a cash deposit of $200 as well. The location didn't have an internet connection that would allow them to contact UHaul about the situation. Pickup took an hour...an hour wasted that could have been spent moving. I was given "change" from my deposit and told that I would see a credit on my Visa account within a week. It took two minutes to charge my account but will take a week to credit it? This whole experience was a disaster from start to finish. NEVER again.

John V. on

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Trailer was located across a four lane street from the service desk.

Carol R. on

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Jennifer R. on

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Check truck out. Clean truck before renting out.Truck could not hold more than half a tank makes for a longer trip from Wisconsin to Florida.

Gerald J. on

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David K. on

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Representative was awesome. Very polite and respectful. Great customer service.

Ariana V. on

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Carol R. on

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Camila A. on

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ALLAN B. on

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Very courteous, efficient, and hassle free! I would recommend this location to anyone in the area!

kirk b. on

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The owner of this facility definitely takes pride in customer service.

Wendy A. on

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John V. on

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nicole b. on

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Matthew C. on

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Tegan H. on

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We thought we could refuel at this location because it's a gas station, but we couldn't. That was disappointing, but otherwise convenient spot. The app pickup/dropoff took way too long. Dealing with a real person would have been faster.

Bart H. on

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George was a pleasure to work with. He knew the system for Uhaul and was familiar with what he had on hand. I would rent here again anytime without a 2nd thought.

Robert H. on

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Great service, fair price, hassle free

Scott D. on

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George did a wonderful job, and the cost of the truck was way less than I expected. I’d definitely rent from here again.

DAWN B. on

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We had an awesome experience!

Ann H. on

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DEBBIE K. on

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George was very helpful and accommodating!??

Javier A. on

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Jessica B. on

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Kathryn L. on

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John V. on

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Great service at this location!

Paul W. on

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Robert D. on

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This was really well handled overall. I worked with George - he did a great job of explaining policies and procedures and getting me in and out quickly. The truck was clean, well maintained, and got excellent gas mileage. This was a very good experience.

Tiffani U. on

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