Rich S.
Customer did not leave a comment.
Customer Reviews for Kwik Kar Valley Ranch
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kwik Kar Valley Ranch
Jeffery D.
Very smooth pick up and drop off. Great equipment too. Van was a great option for us. Thanks!
Lilia Sonia L.
1st. Van was dirty. 2nd rental was for 4 hours but was sent a text informing me it was for 2 hours only. 3rd. Website was difficult, was attempting to return rental after hours and had to use online website. Was on it attempting to load pictures for about 40mins. Then finished up. My return log in wasn't registering. Aweful
MITCHELL S.
Hard to find parking.
DANIEL S.
Same.
avinash A.
The service person at the counter is rude. One should have patience to answer customers questions about the rental policy .
Edward B.
The Truck was clean and I had no problems with the truck. The Personnel were very friendly, prompt and Professional. However, I, like most people I know who rent a U-Haul are needing the equipment for moving. This location needs to have plenty of moving blankets in stock. I had reserved 24, which they did not have. And 3 of the ones I did get were dirty and/or oily and were stuffed in a dirty plastic bag.
Rahul H.
No orange drop box
Ron M.
No receipt given
Yolanda R.
I wasn't able to check online so I had to cancel the reservation and make a new one. The person was very helpful and did all it had to be done for us to be able to rent the truck. We were told to drop the key in one of the 2 boxes by the door and to fill out the tank. We did. We rented it for 6 hours, but finish at 4 hours and dropped it off, now we are being charged extra because we dropped it after hours, when the business was closed and didn't do it online. Please correct that. As explained before we couldn't do it online, therefore it was all done manually, in person and with the drop box.This increased our bill for about $40 more.
Octaviano V.
Very friendly.
SRIHARI P.
I don't understand the pricing model and it's always a mystery.
FNU S.
I asked for furniture dolly along with the U-Haul vehicle but it was not provided. Also i was charged for it and never got any refund
OSCAR S.
Appliance dolly was reserved on line but not added to thez reservation, I had to go to another location for this.
Bharani Kumar M.
Have to wait for long time and the process took more time. They don't have all the requested items and they are suggesting to go different location which is 4 or 5 miles away, Requested for bigger dolly but they provided smaller one but still they charged bigger dolly price as they don't know how to change it.
DINNU J.
The pick up experience was bad. The utility dolly i reserved want there. And i got a equipment dolly which was hard to use. And now i see i am charged for an additional dolly and furniture pads i didnt even use
Sandeep T.
I had to Wait at the counter for 45-50 mins. I dont know what was the problem with the system. The guy was trying to help but could nit do much
Breona B.
Ordered a 15 foot truck MONTHS in advance. Arrive and it's NOT available! Neither was the dolly or furniture pads! I was still charged for the larger truck, dolly, and furniture pads I didn't receive! Truck was not checking in until a couple of days later! Will NEVER use this location again!
ashish P.
The driver side door panel had a dead rat in it. I had to return the truck without completing my work, they did not have any other truck to supplement the same. Really pathetic situation n ridiculous. Disappointing experience.
Syed Abdul Satha R.
The vehicle that i have rented did not had the backup camera. It would be really helpful that if we had one in place
SUJAY K.
Points observed 1.The side rear mirror of the truck was broken 2.The gas was less than 1/4 filled. So had to fill the gas again on the way. 3.The superior just gave the truck keys and went. No one came to examine the truck for it's condition. 4. No ownership
Thomas B.
Mobile check in took too long, almost 30 minutes. Downloaded your mobile app but it never associated my order. Mobile app account set up was very confusing and glitchy. Not very user friendly.
melodie G.
Great customer service. Technology was a little slow and there was a mix up with my truck size, but the manager at the location did a great job assisting me ??
Meher Chaitanya D.
To start with, they charged me for two days even though I returned the truck on same day before 5 PM (handed keys to the manager). This is ridiculous I should say, also they made me wait 20 mins to pick up the truck saying that the manager was busy when I can see him help other people. I hope my charge discrepancy can be resolved.
scott M.
None
Alan S.
Small out of the way location attached to a Kwik Car shop. I wish they would have left me to the original larger drop off location off Ira E. Woods in Grapevine - much larger , better lit , and easier access.
Randy B.
Overall a very good experience. There was a small confusion on whether the truck I had pre reserved online was available. That was resolved quickly. Returning the truck was quick and easy.
Dedrick F.
Charging for Fuel when the Tank was left on F is unacceptable!!!
Yupin D.
I went to the store pick up the truck. The store changed my reservation with 24 hours charge 2 days though I already made reservation online and paid. And telling me that's the way for truck rent when I question why. I just can't believe this from U-Haul.
JOYCE H.
Absolutely nothing! Treated wonderfully at pickup and return. I was impressed!
Martin K.
I filled the fuel to the same level as when I picked the truck. I was charged extra 16 dollars for fuel charges. I would like to know why I was charged. Please send me my money back.
Camille S.
Went in returned truck was charged 3 days later was charged additional 200 dollars called back unable to speak to someone about the erroneous charges
Gokul J.
They did not have the utility dolly I had in the reservation and gave me appliance dolly with a high price and told me that there will not be any difficulty in using them. But that was not true. Appliance dolly was so heavy that I did move a single item using that dolly. So I paid for dolly that I did not use.
NISHIKANT M.
Had to wait for 10+ mins to get serviced although online reservation was made
Laura S.
Excellent in all ways.
Roy M.
Nothing
Prasanna V.
i have faced a lot of troubles while getting the truck.
Mary P.
pick a different location
Linda A.
Absolutely nothing you guys did a great job appreciate it
Mayur P.
This was my first uhaul experience and I quite liked it. Nick at the location was very helpful.
theodore K.
Smooth and easy rental
Natalie N.
The gentleman at the counter was so friendly and helpful. It was a much nicer experience than I have had at other UHaul locations in the past. Great Job!!!
RAMI H.
They are great people!
Richard A.
Been 20 minutes here and drop box has a combination lock and dependant never gave me the code. What do i do with the key? It's 10:30 pm and don't know what to do with the key. Call me at(972) 822-3833
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