There was no one there that could direct us on the return. They said to just leave it in the lot next door. No parking lot or designated area. Very disorganized.
Daniel S
Customer Reviews for La Chiquita
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck I was supposed to rent was not there so I was unable to do self checkout. Had to go inside and ask for help and they gave me a different truck. Dolly was not in truck, was told I was supposed to call ahead (nobody told me this in email I got while making reservation online). Truck floor was dirty and I had to sweep it out before returning it so I wouldn't get charged. To be fair, I don't think any of this was the location's fault, I blame the online reservation part of the company for screwing up. What if the location had been closed and there had been nobody one there to help me??
Dianna PBeing a small market, the customer needs to be patient waiting for the service. I was early to pick up, and they did their best to get me on the road.
James HFriendly and took care of us. Best U-Haul experience!!
Amy NThis placed dealt with the return in a prompt and efficient manner. Nice people and convenient location.
Bruce SKeep up with the good work!!!!
wilfred yThe uhaul that I reserved was not even present at the location I went to pick up at. I had to drive 30 minutes to the next nearest location to get a similar uhaul van. When I started the vehicle I found that it had less that 1/4 of a tank of fuel. Overall, very frustrating day.
richard bThe owner arrived at 9:15 am when the store/location was supposed to open at 9 am. He could not have been more unfriendly. Let me be clear, he was not rude, but not welcoming in the least and barely uttered a word to me. Lastly, the location did not have an "appliance" dolly that I ordered and had expected. Honestly, I am not 100% sure that he even looked for the appliance dolly. He went in the back room and walked out with a regular utility dolly. I am a business owner and rarely negatively review another business owner, but my experience was appalling. I am going to give him the benefit of the doubt and suggest that my experience had to me an anomaly as I cannot imagine U-Haul would allow such customer experiences to persist if U-Haul knew my experience was the norm. I hope others customers, past and future, have a better experience. Thanks.
Carl KStaff were friendly and helpful. The gentleman behind the counter offered to assist me disconnecting the trailer. Transaction was quick and professional. Parking are was clean and easy to access.
Robert BWhen I called to check on the pickup time, the person that answered the phone did not speak enough English to help me. She laid the phone down and no one came back on the line for 11 minutes!
Teresa BThis store is small but has always had the trailer I needed. The staff is helpful and always hooks up the trailer and lighting cords to my truck!
FORREST MUhaul rental at a taco stand? Associate did a good job. They did not have a Dolly and I was still charged. I called customer service and they would not refund. Now I have to call la Chiquita
Justin AI felt like they did not want to have anything to do with helping us. Walked in, said we were there to drop off. The guy said okay and stuck out his hand for the paper, looked at the computer and said your good. That was the extent of the conversation.
Rachelle SIf it's near by, OK place to rent. Neighborhood market, take-out food and U-Haul. U-Haul changed my reservation to this place and took be 20 miles out of my way. With pick-up and drop off, that made me drive an extra 80 miles to do a $42 trailer rental. Not pleased.
Colin RThis location is amazing! Very professional, wonderful customer service and flexible. Highly recommend.
Christopher HVery rude. Did not communicate or help with rentals. They just put the key in the ignition and started up the van. I realized then that I was to pull out the van and do all the inspections myself. At dropoff, it was the same.
Michele MWas connected to a small store. They call someone on their cell and let me talk to him. He said we would be back later drop the trailer in dirt yard and he would handle the paperwork when he returned. We were not able to lift the trailer to drop. Went back in the store. They said he would be back on 10-15. mins. After 45 mins in the sun. We asked a United Rental truck driver getting lunch at the store to help us unload. Bad service!
Jerry FPleased with the service and it was really convenient to return the equipment on a Sunday when most other locations are closed.
Bonnie MContinue the excellent service
Reuben FEveryone was very friendly and the service was great. UHaul needs to recommend to customers to order food from La Chiquita! It is amazing and helps make the moving experience more bearable
Jeff EThey failed to put items in truck as I was told. Attitude from the female customer service people.
ROBERT VNot much. Very good experience.
Brian HThe best customer service I have ever had, and very accommodating
Barnett JI have no idea why, when I collected the trailer this morning. they had to cancell my original reservation (made a few days previously) and make a new reservation. Wierd and time consuming, plus I had to produce my credit card in a less than desirable location!
Graham WRE: Truck drop off location. Location was convenient and the staff made it easy to drop the truck off.
Mary TGreat and reliable service ... and... extra good food!!! Thank yoiu and God bless you
Mildred HThe following is of no fault to the representative at the yard I picked up the rental truck. When I picked up a 26 ft U-Haul truck I noticed there was no fuel in the tank. Therefore I had to fill the empty tank before going to my destination. Without knowing the fuel mileage of the truck or the amount of fuel I would need to reach my destination, it required me to fill the tank costing over $150. Afterwards, I discovered I only needed half a tank for the job. Unfortunately U-Haul does not compensate you for the under fuel. Therefore you lose on whatever gasoline you don't use and the next customer benefits from your wallet. I will be posting this on all social media outlets to warn people of this scam.
Trace EI reserved a 10' truck for 4:00. When I showed up at 4:00, the guy told me the truck is out and will be back in an hour. Consequently, I had to go home and wait. They never called me to say it was ready, so I went back at 5:00, and had to load he truck in the dark, due to this. In addition, the back of the truck smelled like dead fish, manure, or something not right, and the walls and floor was all wet. Lastly, I rented some blankets to protect my furniture, and most of them were wet. Hmmnnnn!! What rating would you give this rental experience?
bruce fThe location was closed on New Year’s Day yet an employee arrived !
Thomas APick up location was great. Quick and responsive and accurate.
Bruce OSmooth checking in the truck, too.
James BSuper simple. 👌
Randy AI had a reservation for pick up at 9am and place was close , called Customer Service and nothing they could do other than let me drive another 25 min each way to next location. Waited 45 min for the owner of the store to show up and didn’t even had the courtesy to apologize. Not a great experience
Giuseppe RReally polite and helpful but also close to my home and easy drop location
Patrick MThey were great at your nipomo store
Jackie Enothing
DENNY WVery friendly and courteous.
Regina AThe equipment was not inspected after I returned it.
Carson MMy reservation which I made 10 days in advance was for Santa Maria but a few days before my move I was told I would need to pick up the truck 20 miles away in Nipomo. Adjustments were made but it still took an hour of my time. The staff at the Nipomo location - which is actually a small grocery store - was helpful and efficient. There were two trucks and three trailers on a dirt lot. The truck had only 1/8 of a tank so more of my time was needed to fill it up. The A/C worked for about 100 miles and then quit for the next 3 hours of 102 degree heat. I got a blister on my elbow from arm rest. The truck had no cruise control, a real bummer for a 5 hour drive. Other than the A/C there were no mechanical issues and the truck got the advertised 10 mpg.
Glenn GConvenient for nipomo drop off.
Glenn JFriendly and helpful, they got me hooked up and on the road on the way out, and unhooked and on my way when finished. Very convenient location.
Robert VGo to another location.
William MThe truck was not very clean but it ran very well and everything worked great.
Julie BMORE DONUTS
Doug U