Customer Reviews for Lacey Express Storage LLC
(U-Haul Neighborhood Dealer)

1677 reviews

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Services at this Location:

Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Excellent customer service!

Louise M. 
Rating:
5.0

Customer did not leave a comment.

Delinah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny A. 
Rating:
5.0

Very smooth process

Darrell M. 
Rating:
5.0

I've used this location every time I need a truck or to move and I wouldn't have it any other way. The guy there is awesome and I send everyone there.

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The gentleman who works there is very nice helpful and friendly this is the third time renting a truck from this location which was recommended by my kids as they have rented from this location as well. I obviously since this was my third time renting from this location I will continue to do so as long as this gentleman is there. He makes this rental process very easy and simple.

Brandyn C. 
Rating:
5.0

In and out , fast customer service, very polite!

Mary M. 
Rating:
5.0

Very sweet representative & an even sweeter pup. Rep made the entire process painless and anxiety free despite having to do my first solo move.

Courtney B. 
Rating:
4.0

The inside was very well kept, allowed for social distancing, and the gentleman that helped me was really kind and helpful!

Shannon Y. 
Rating:
5.0

The young man behind the counter was very kind and helpful

Renee T. 
Rating:
5.0

Give the local person here a raise. Really friendly and helpful. Thanks

Conor J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Outstanding Chev pickup vehicle...couldn't ask for better service!

Dennis C. 
Rating:
5.0

Thank very much , a wonderful experience as usual

Gregory S. 
Rating:
4.0

Pickup truck was really nice and almost brand new. Cant say it was cleaned or anything, but who cares. Nice counter service, easy, no complaints.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Joelle J. 
Rating:
4.0

Check in using the app took 1 hour. On hold with customer service 20 minutes. App would not work, customer service was confused. My phone is an android and couldn't not get past taking photo of ID. Eventually used an iphone, had to make setting changes in the phone to get it to work. Got the truck with 3/4 tank of gas, returned with over 1/2 but was charged over $40 for gas.

Doug H. 
Rating:
3.0

Small parking area for customers. Parking area for rental vehicles also not very well marked, rather haphazard on the street. Quick check-in due to online check-in the night before. Also quick drop-off.

JAMES N. 
Rating:
3.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Thanks again for a good experience.

JACK R. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

They were very. I would certainly use them again.

Tamara F. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
2.0

When I picked up my truck, none of the equipment I rented was inside. The location was closed at the time and we had to leave so I could not wait around for them to open to get our equipment.

Garrett L. 
Rating:
4.0

Drivers seat was covered with dog hair and the seat had a lot of "Brown spots" where the dog sat There Dorito crumbs on the dash I spent 30 minutes cleaning the dog hair brown spots and vacuumed out the cap Thought person there would give me a discount or at least a thank you but no But I did not want my wife sitting on dog hair dog crap Tom Dickinson 3605619362 Have been a customer of Uhaul for at least 20 years

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
5.0

Customer did not leave a comment.

Leland B. 
Rating:
3.0

the Lacey uhaul was fine, however i had made arrangrments to pick up in seattle & do of in chehalis & last minute they told me i could not do that i would have to bring back to Seattle. that's why we chose Lacey.

Heather G. 
Rating:
4.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

you ask a premium for a truck..no ramp,no tilt,no pwr locks,no cruise. i need at least 1 of these penske and budget has at least two options for less ill pass next time..and unlimited miles

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

I have enjoyed doing business with you.

Pamela C.  |  Overall Experience 
Rating:
5.0

When a closer location was not available I received a call from UHaul to locate a different location for my needs. I'm thankful 5200 Lacey Blvd SE was available on short notice. Staff was very helpful and answered my questions. Very friendly staff.

Valarie A. 
Rating:
5.0

Customer did not leave a comment.

Austin C. 
Rating:
5.0

Great equipment, easy to load the car but had to use a come along to get the car on the trailer and the loop you have in the middle was great. I will say the tiedown chains are not the greatest we had ones in the Air Force that could be attached then tightened up by turning a fitting, Slill it was much easier than I thought it would be.

Jaffe L. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

Delinah P. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
3.0

Its been a two day nightmare. I have spent over six hours on the phone with Uhaul. I was assured if the truck they recommended did not work I could exchange it. It did not work, I spent hours trying to exchange it on the phone with support and they gave up, assuring me I would be refunded, I have not been. Customer service told me to go to the location, I went there, the location told me to call customer service again, I did. Customer service said they didn't know why and said they would send someone to the location and get back to me in and hour, its been over an hour. My fridge has not ben used and I have spent more then 12 hours of the last 24 hours just trying to return the original truck and schedule another one.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

Delinah P. 
Rating:
5.0

Great service from Ryan!

Loren S. 
Rating:
5.0

I was the primary person using this storage. Day one. Closed at 3:11. I had to put the truck loaded in a semi-secure place. That also caused me to hire a crew the next day to unload. I was told by Uhaul that I qualified for 1 month free. We were told the next day upon arrival again, they do not honor that. I was in a pinch and had no other choice. I only used the storage until we found an apartment. I am dissatisfied that the cost to hire a new crew, gas back to Lacey and another day of exhaustion and inconvenience wasn't considered when I discussed this with Larry. He was kind, but said Ryan said we would only get the deposit back. That location is not a place I will refer to. I believe the funds should be credited back. From day one I was misinformed and closed. I should not have to chase any manager down. They know I'm not satisfied. If I were the Manager, I would call the customer right away. That was a very expensive storage for 9 days. Thank you for your time. Judy RaChelle Stane 360-819-8482

richard b.  |  Overall Experience 
Rating:
5.0

This locations has friendly staff, an easy process, and fair rates for vehicle rental. Will use again :)

Sarah S. 
Rating:
5.0

Staff member was friendly and helpful. Made the transaction very easy and convenient. Thanks!

Oliver H. 
Rating:
5.0

Customer did not leave a comment.

Nelson M. 
Rating:
5.0

Customer did not leave a comment.

DAVID NEAL G. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

Aaliyah C. 
Rating:
5.0

Ryan is 100% AWESOME. Nice he can bring Franklin (adorable dog) to work with him, very pleasant experience and the BEST customer service!

Nichole J. 
Rating:
4.0

Customer did not leave a comment.

Mary P. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

The gentleman at the counter was very friendly

MYONG H. 
Rating:
5.0

Everything was ok

John M. 
Rating:
5.0

Customer did not leave a comment.

Katelin D. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
4.0

Always there's a problem with the 26 footer truck if you reserve it in one place they have you pick it up in different Location so this is difficult for the customer

Frehiwet M. 
Rating:
5.0

The office did not have power the morning I was supposed to pick up the truck. The guy working the office was fantastic! He had a line of people and none of us could use the app to get our keys. He was super helpful and patient. He did an outstanding job taking care of each of us. Great experience, thanks to him.

Kimberley W. 
Rating:
5.0

Customer did not leave a comment.

ADAM F. 
Rating:
5.0

Customer did not leave a comment.

ZAP R. 
Rating:
3.0

Thanks

Sharese J. 
Rating:
3.0

I was at that location in 1-16-21 to return a truck and according store hours on the door and website supposedly open but no one was in the office. Disappointed…

Kil Y. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl P. 
Rating:
4.0

Customer did not leave a comment.

Tammy C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

make sure vehicle is clean when returned

Caroline P. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

The attendant was super. Quick service, cordial, professional. Some of the moving blankets were dirty. The cab smelled like cigarette smoke and the cargo area smelled like dirty wet dogs.

Daniel G. 
Rating:
5.0

Great service! in and out and on the road in a very short time.

JOHN CHARLES M. 
Rating:
5.0

Nothing, employee, was good at her job, an very efficent

Thomas D. 
Rating:
4.0

The location was fine. What was not was the truck return process on mobile phone. It did not work on my phone, trying to find “location” failed every time. Thankfully there was someone else with me and I had to use their phone. Additionally, trying to take pictures in the dark, pouring rain and wind was very frustrating. With all the issues we had, the return process took like 20 minutes. Please look into streamlining or improving that part, it was dreadful.

Josiah D. 
Rating:
3.0

Customer did not leave a comment.

Anna M. 
Rating:
3.0

Customer did not leave a comment.

Theresa B. 
Rating:
3.0

There was dog hair all over the passenger seat. The floor mats were muddy and there was cigarette ashes on the door rests. There is no room to park inside the place, I had to park across the street.

Michael S. 
Rating:
5.0

Great staff. Felt welcome and appreciated. Easy check in and return. Will you use again the next time we need moving needs.

Melinda M. 
Rating:
5.0

Larry was very helpful. Helped me fix the issue I was getting charged extra that I didn't expect. But he was able to help me figure it out and so thankful I took pictures to help fix the issue. Thank you Larry for your help I really greatly appreciate it.

Selenia A. 
Rating:
5.0

Quick, easy rental process, the truck was new and easy to operate.

John C. 
Rating:
5.0

All perfect!!!!

Kelly K. 
Rating:
5.0

Give a gas discount if you leave the tank substantially fuller than you got it.

Russell H. 
Rating:
4.0

The truck and location were good. My issue was with the website. Would not work either in online checking in or returning the truck after hours.

James M. 
Rating:
3.0

Honestly the only improvement Uhaul can do is lower the cost of services. Especially on smaller vehicles pickups to 15' trucks. The only reason I went with Uhaul, is all the trucks from Home Depot were rented and I had last minute moving needs. Home depot rents for low cost, no milage fees, and no add on like insurance.

Laurie J. 
Rating:
4.0

None

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Nothing! fantastic!

Paul B. 
Rating:
4.0

The cab and hualer was not clean but it was maintained they also had great customer service

Kristen W. 
Rating:
4.0

Larry did a great job making my moving experience as quick and painless as possible.

STEPHEN K. 
Rating:
5.0

Customer did not leave a comment.

Ashton B. 
Rating:
3.0

customer service needs to work on eye contact , i am hard of hearing and need people to look at me when they are talking , not down , some debris in vehicle i rented , everything else was good

Thomas B. 
Rating:
1.0

Never again will I use that store. Made reservation via phone and said I would be there 30-45 minutes. Got there with sign on door that they were checking in equipment and would be back soon. 45 minute wait and 3 trips walking the entire lot every row. Not a soul on the property. Called and left a voicemail about the reservation and finally received a call back 3 hours later asking if I still wanted it. Went to get it and has to leave to go to bank to transfer funds. Got back at 4:30 pm and the rental was given to someone else. Downgraded to van which was only one left. Didn't get told that there was a reservation on the van at 9am next morning. Was called at 945 about where can was. Told them I had to get back to van and unload but would be a couple hours. Turned can in by noon and was then told that I would be charged an additional day rate plus 50 for someone else reservation. So I am being charged 19.99 x2 and 50 fee for someone else's rental when I had the van in my possession 19 hours TOTAL. I was not given a 50 missed reservation credit when the employee had office locked and wouldn't answer the phone for 3 hours. Absolutely the worst experience in any retail environment as well as horrible customer service and beyond rude employees.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Santino S. 
Rating:
5.0

Customer did not leave a comment.

Lia C. 
Rating:
3.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Dantea N. 
Rating:
5.0

Customer did not leave a comment.

Navid D. 
Rating:
5.0

Ashley was very helpful and professional in setting me up with a storage unit.

Russell C.  |  Reservation 
Rating:
3.0

Somewhat rundown looking and hearing about two break ins in a month didn’t make me feel super secure moving my things in there. The customer service people were very helpful and friendly though.

Pat K.  |  Reservation 
Rating:
5.0

I appreciated that this facility wasn't huge and I got easy access to my unit. I always had very positive interactions with the staff - they were super helpful!

ELIZABETH P.  |  Overall Experience 
No reviews have been submitted for this location.

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