Customer Reviews for LaFayette Parkway Self Storage
(U-Haul Neighborhood Dealer)

54 reviews

1385 Lafayette Pkwy   La Grange, GA 30241

(706) 884-2883

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 884-2883

1385 Lafayette Pkwy
La Grange, GA 30241

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Heather, the store manager, was incredibly helpful, polite, and professional. I really appreciate her assistance and patience with me during this week. Thank you, Heather!!!

TARYN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Thank you very much.

Roswitta M. 
Rating:
5.0

Excellent service.

MONICA E. 
Rating:
2.0

I reserved an enclosed 6x12 truck. I was in route to pick up the unit and received a call that they did not have the one I reserved available. This was very frustrating. The lady on duty (Madison) was very , very apologetic and worked hard to try to remedy the situation. It was not her fault that this unfortunate situation had presented itself.. U-HAUL owes me an apology and compensation.

Linda Y. 
Rating:
1.0

Customer did not leave a comment.

DERIUS D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Facility really needs to open a little earlier.

LARRY K. 
Rating:
5.0

I received excellent service at this location. The customer rep was friendly and extremely helpful.

YANCY P. 
Rating:
5.0

Customer did not leave a comment.

Gene W. 
Rating:
5.0

I was running behind coming from Columbus he waited on me to get there Awesome guy!!!

GERALD F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
4.0

Truck was dirty, but the exceptional customer service shined brighter than the dirty truck

STEPHANIE D. 
Rating:
4.0

Easy drop off. Agent was prompt and courteous.

Patrick B. 
Rating:
1.0

Let the customer know up front about charges. Don't advertise a 19.99 rental and then you receive a bill for 75 dollars!

AMANDA B. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

The exact same

DEXTER L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Thanks for being so quick!

Michelle C. 
Rating:
4.0

Heather was very nice and helpful. What I didn't care for was that the truck smelled like smoke and it didn't look very clean.

LINDA G. 
Rating:
1.0

No one in office at drop off time of 2pm and amount of fuel in truck when returned was lied about it just not checked by the store .

TONY R. 
Rating:
5.0

Friendly and quick

Misty E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
4.0

Customer did not leave a comment.

JUDITH B. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
5.0

Better drop off

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

PENNY G. 
Rating:
3.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

LaFayette Parkway Self Storage's service was excellent. However, there was an unfortunate interaction with a Uhaul representative that I think needs to be addressed/corrected. As part of the Uhaul key retrieval process, an alternate number was required. I listed my wife as the alternate number. A representative called my wife but she did not answer initially because the call showed up as "spam." When I contacted her and explained, she attempted to call the number back. The representative she spoke to was extremely rude and confusing. My wife explained the situation and the representative asked for her phone number. After she couldn't find it in the system (since my number was associated with the account), she became frustrated and commented "if he had been there on time, you wouldn't even be calling me" and hung up the phone. This interaction was highly confusing and disappointing. I understand employees are human and have bad days, but this is the type of behavior that results customers that refuse to come back. My overall experience with Uhaul was excellent with this exception. Otherwise, I would have rated 5 stars.

Jeremy N. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
5.0

They were closed upon drop off but next day got final email and account closed all very professional

Jeffrey C. 
Rating:
5.0

The service at this location is excellent. The lady that works in the office is very friendly and helpful. This was a very good experience.

Dennis G. 
Rating:
5.0

6 x 12 trailer really needs a dolly wheel to raise it up to the hitch. It was too heavy for me to lift so I used my car jack. Towed well and overall a great rental experience.

SHERI M. 
Rating:
5.0

Nothing, Everything was perfect.

Charles F. 
Rating:
1.0

Check your trucks before you rent them out

MICHAEL C. 
Rating:
5.0

I got charged for an extra day

FELIPE R. 
Rating:
5.0

Awesome customer service! Fast and friendly. 👍♥️

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

DanaE C. 
Rating:
3.0

Have employee concentrate on one customer at a time. Do not put phone customer on loud speaker, to help her while you have a customer right in front of you with whom you have stopped helping while you talk to customer on the phone.

CHRISHAWN D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

Gary W. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
1.0

I could not tell you if the drop off location was clean or not because we never got to see it. They were suppose to be there and open for drop off and they had a sign taped to the door with a cell phone number that went straight to voicemail and was full. Tried to find someone on property and couldn't. Person picking up truck was trying to get it as we were there dropping and couldn't do what he needed to either. We were all very frustrated. He wanted us to give him the keys so he could go and we obviously couldn't do that either. We ended up getting charged for a whole day of rental because the drop off was a couple hours past due time.

william D. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Its Prefect

Dun'Te S. 
Rating:
3.0

Customer did not leave a comment.

Ivan C. 
Rating:
3.0

There was a charge for fuel even though I placed the fuel hand back to the same location which was 3/4 of a tank full. They Charged me $28 and I would like it refunded back. 706-442-8946

RAMONA W. 
Rating:
1.0

Customer did not leave a comment.

Adra D. 
Rating:
4.0

Customer did not leave a comment.

Hany K. 
Rating:
3.0

Customer did not leave a comment.

Josoph B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
No reviews have been submitted for this location.

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