Very helpful, friendly and good people.
Hasibullah Mohammadi
Customer Reviews for Laguna Tire and Wheel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I forgot the kids name but he sure did a wonderful job,real nice guy with a beard wanted to get home to play with his dog,stay till closing time to help me,thanks
Robert WilsonFantastic Service !
Joe LoboHire more people. The lady was great but was by herself helping several customers which slowed everything down.
Michael CarlsonThe trailer I picked up needed air in the RR tire. The person that hooked up the trailer said I should put air in the tire before loading it. I think the equipment should be serviced and ready to go. Customers should not have to stop and air up tires. Other than that service was great!
Eddie BrinsonAlex did an excellent job and was very quick and skillful.
Daniel SilvaNothing everything was great
Angelique GallowMy sales associate was very friendly and helpful
Steven BensonThe cab and interior cargo area were not clean; not even broom swept. The agent however was nice, helpful and professional.
Michael FunkQuick and friendly staff.
Darrell RichComputer did not work. The cashier worked with her phone. It took more than 30 Minutes to rent a trailer She tried hard and finally she rented. Time is important for customers. She did a great job instead of computer problems.
NARAYAN BommireddyNice, friendly and efficient service. Thank you !
SARBJIT GREWALThe man who gave me the truck was very nice. It was a bit tricky finding the entrance.
Alexis SohrakoffNot have it returned to such a far location.
SHERRI Baldwin-GreeneI wish I had the gentleman’s name who helped me. He was very helpful and kind!!!
Sondra LundgrenUhaul staff was informative and polite.
Earl DouglasThe folks here were professional, courteous and knowledgeable. I would highly recommend this office!!
Tim HowardKnowledgeable employees made drop easy.
RONALD BRACYAlex was very helpful and nice e
Abdolhossein BandaniFriendly and helpful staff member
Tracy ShintakuRepresentative was very friendly and cooperative
ALI FAHMADThe agent was SUPER kind and should be commended for her congenial disposition. The office was hard to find, it was dirty, and I wasn't given any instructions as far as when I returned the truck.
Andrew KreckmannAlways clean always friendly always rent at this location.
DAVID SPRINGERI didn’t even get the lady’s name that helped me but she was extremely nice, pleasant and professional! She was really helpful- walked me to the truck and helped me inspect the truck. I’ve gone to this location numerous times and she went above and beyond the service I’ve had in the past. Not saying I’ve had a negative experience but after I got the keys (in the past), I was on my own.
Emma Jean BrownThe guy (didn't get his name) was very nice and helpful. THANK YOU!!!
KRISTAN LANDINALL GOOD.
John SchoellThe young man that checked in the truck was very nice. Even when he couldn't get good cell service right away he was pleasant and helpful. I would definitely refer family and friends. Thanks for such great service!
zany johnsonPerfect
Waheeduddin HakimiThank you
John PhinNice service fair prices quick and easy
Francisco MartinezYou all were fantastic I would not change anything thanks again
Jameelah JohnsonOutstanding customer service 👏 👌
Victor GuevaraThe inside cab of the van could have been cleaner. The windshield was dirty and streaked.
Shannon MarshallI experienced Friendly staff, well maintained equipment and easy pick up and return process. Really nothing more I could ask for.
Sanford MccolleyI noticed they did not have a lot of the normal U-haul extras like boxes, blankets, and packing materials. It is a very small location so I guess they don't have room for things like that. The two people I met when I was picking up my truck and returning it were Alex and Sara. They were very helpful and professional. Checking in and out was quick and easy.
RANDY MCNEILLThe van I rented had about an eighth of a tank of gas in it!! I spent $121 to fill it not knowing what type of gas mileage it would get. I returned the van with over half a tank of gas and was reimbursed $13!!! Total BS
michael hoppisI have rented several times from U-Haul. This is one of the better experiences. Mainly because of your worker. She’s very nice, cordial, knowledgeable. She has a good “face“ for your business.
Mark RamirezGreat customer service. Very friendly and helpful.
Orrlando MayesAlex is great!
Michael AdamsWHEN I PICKED IT UP, DRIVING 3 MILES, THE GAS INDICATOR WAS EMPTY. RETURNED IT BACK SHOWED THEM THAT GAS WAS EMPTY. THEY TOLD ME THAT I'LL GET A GAS CREDIT FOR IT. LOOKS LIKE THE PREVIOUS GUYS WHO USED IT DIDN'T BOTHER TO FILL IT UP.
Renato ReyesEmbarrassingly I can’t remember our service reps name however, she was very good at her job. She is definitely an asset to uhaul!
RODNEY KEINATHClean up the office. Organize it and declutter
Bob LangleyPerson working inside was very friendly and helped me through the whole process, thank you!
Jonathan RoachellStaff was very helpful and friendly.
Cecille DenneyGreat service as always!
Justin MuirThe representative who signed us in was very nice and helpful
Terri McClainThere was no service in the area, the workers even said it was a dead zone, so the mobile check in and checkout service was not fast. It was not speedy and not helpful. It took awhile for photos to upload or for me to checkout. I had to walk around the parking lot multiple times to get even two bars and even then it still was slow. This needs to be improved otherwise there is no point in mobile checkout. The workers don’t do anything but sit there and they should have just handled the checkout process to ensure the truck was clean.
Kelsie NishiteThe guy who did my service was nice,friendly and accomodating.
Karen BridgesService was prompt. Equipment was clean. Very smooth experience
Fred HoweVery easy and not one problem.
Greg HallThank you to the people that helped me. They were great. Very helpful.
JESSE SOTOHandle roadside Assistance better
Carrie BrownGreat customer service
Arthur AbellaThe Customer Service Representative was rather rude. I was sitting at his desk when someone else walks in . He was already handling my reservation needs; he stops servicing my reservation to check in their rental. Keep in mind this other person was no there! I advised that was very poor customer and should have continued with my reservation; I had already given my identification and my son’s!
Leonard Brown