Customer Reviews for Lake City Lumber
(U-Haul Neighborhood Dealer)

49 reviews

221 S Houghton St   Lake City, MI 49651

(231) 839-0373

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 839-0373

221 S Houghton St
Lake City, MI 49651

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I ordered 4 dozen furniture pads and they only had 11 pads, the pads where do dirty and and had grease on them I could even use them. The wiper blades on the truck where in very poor conditioner

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Jennifer S. 
Rating:
3.0

Customer did not leave a comment.

Carl S. 
Rating:
5.0

None

Becky M. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Great service. Quick and clean.

Wendy M. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE DAVID F. 
Rating:
5.0

Excellent service. Quick pick up, quick drop off. Didn't have to wait. Location was great didn't even know they had U-Haul this close.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Pam N. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
4.0

Customer did not leave a comment.

floyd Y. 
Rating:
1.0

Store hours said they were open but they were closed. I had no phone service there because it's in the middle of nowhere so I was unable to return via online. Called the location that I picked up (not bright people) shoved off to customer service. Ended up just leaving the trailer outside their gate with fingers crossed. One of the worst experiences I've ever had.

Christina M. 
Rating:
3.0

Customer did not leave a comment.

Jolanda B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Karrie J. 
Rating:
5.0

Your web site seems to be trailer specific. I found it difficult to know exactly what trailers the location had available. Once I selected the location and the specific trailer wasn't available I had to start over until I happened on the available trailer. Seems there should be a better way to immediately locate what is available at a specific location.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Nicolette D. 
Rating:
5.0

Customer did not leave a comment.

JANE L. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
1.0

Seat belts for passengers did not work. Air conditioning did not work

Shelley P. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

The trailers are incredibly heavy. A jack would be safer.

BARBRA R. 
Rating:
1.0

WORST experience ever!!! You switched drop off location ... Extra miles because of you. Not only that we had to get taxi to drive us to a town that had motel and had to rent motel because of your changes to our drop off location. NEVER AGAIN WILL WE RENT FROM UHAUL...EXTREMELY HORRIBLE SERVICE!!!!!

Merri H. 
Rating:
3.0

Not all of the lights on the trailer worked, found this out after taking the trailer home.

Katie R. 
Rating:
5.0

Customer did not leave a comment.

Earl H. 
Rating:
5.0

Customer did not leave a comment.

BARBARA N. 
Rating:
3.0

Ask the same questions for the pick-up site as you did for the drop off site! It's odd that you didn't ask about clean, inviting, helpful etc. for the pick-up site. Overall, things went well and we are grateful we had access to the service you provide.

Phillip W. 
Rating:
5.0

I have used this pick-up location before and its always a great experience..

Gary I. 
Rating:
5.0

Customer did not leave a comment.

Buck C. 
Rating:
3.0

No one there on a Sunday.

David A. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Be more courteous to customers.

David A. 
Rating:
5.0

Best c/s I have ever had from a U Haul location!

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Steve V. 
Rating:
3.0

Below average

Tom G. 
Rating:
5.0

Customer did not leave a comment.

debra J. 
Rating:
5.0

Not a location issue its your company policy

James K. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Jered D. 
Rating:
3.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

sarah N. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
4.0

Customer did not leave a comment.

Vincent L. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
No reviews have been submitted for this location.

Additional Services at this Location

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