I had to call a Uhaul representative to get into this location because I was 45 minutes late. The "30 minute window" does not make sense for a uhaul pickup and I was never made aware that I was going to be unable to get my truck if I did not make this window. I then had to fill out a lot of verification / demographic information before getting my truck that really should have been asked far before I was sitting in the cold outside the storage facility. Extremely frustrated.
Andrew K
Customer Reviews for Lake County Storage of Antioch
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional. Need Smaller trucks for next time.
Chris PThe girls in the office couldn't have made it any easier They were very friendly and professional. They made it a good experience. The truck was pretty dirty though and old and smelled. Oh well. Thank You to the girls in the office.
Michael LNo indication a gate code would be needed for pick up. Took way too long to get approved to get the additional code for the key. Got stuck inside after returning the vehicle, luckily wife was on the other side and put the gate code in. The "1" on the inside was not working. The lady who verified the second phone number to my wife was extremely rude. Customer service with her was terrible, tone of voice and didn't even properly say goodbye. Her name may have been Lashaunda.
James SGreat service!!
Florence HBut not after hours. The website did not work on the return and I spent an hour with customer service to have to wait for the location to finalize the bill to see if it was correct. Otherwise the check in was great.
Heather SJessica was terrific in the office.
James Dthe web page and app work very badly.
kyle KMake sure that all the safety features work properly on the vehicle. The windshield washers were not working and I had to pull over numerous times to pour water on the window so I could see in traffic.
william cJessica was very polite and helpful!
ALEKSANDER SVery unhappy with U-Haul. The day of our reservation we received a call stating that we could not pick up our truck from the location where we had reserved it, Instead, we had to drive 45 minutes in the opposite direction to get the truck. This added a lot of extra time to our planned trip. U-Haul gave us a $50 discount and some miles to cover the added trip. However, U-Haul dinged us for extra mileage they claimed we used. Will not rent from them again.
SCOTT FThey said to have the uhual dropped off by 8am but they are closed until 10am. It's a locked facility soooo I'm not sure how that's gonna work. It was very inconvenient and they should either open up or give people returning uhauls a temporary gate access code.
Shaun PTrouble free equipment , The whole process couldn't have been easier. Would definitely recommend to anyone
Timothy LService was excellent. I reserved a truck at the other Antioch location but when there was a mechanical issue witht the truck, they proactively arranged for me to go to the other Antioch location on Anita. I experienced no disruption and was impressed with how this was so well managed. I do think mileage costs are high.
Jason KBetter communication between the staff at uhaul and customer. Could not get a gate code to return rental. Customer service stinks. I will not use uhaul for anything!
Joseph CThe trailer was very clean and positioned in a manner that made hooking up to it very easy. The location was easy to find, clean, and secure. The staff were very kind and helpful at Lake County Storage of Antioch. Their service was fabulous! I would definitely recommend this location to others!
Teresa SUHaul scam on fuel: the recommended refueling chart supplied by UHaul is off by 50%, thus UHaul benefits from more fuel at the customer's expense. Example: they show 9.5 gallons needed to go from 1/8 to 3/8 on the fuel tank gauge and it took me under 6 gallons. I would have paid an extra $12 in gas if I had followed it.
Kostas KOutstanding customer service. The manager (Staci) was extremely knowledgeable and willing to answer any questions we had.
Michael GSo nice! Was interested in my U Haul adventure with 53 inches of snow out East where I was coming from, ice storms, and just horrid conditions. And impressed I made it on my own, safe and with the U Haul in great condition!
susan qPam was wonderful to deal with from start to finish.
mike cNice Lady !!
Bruce KA kind and gentle woman helped me. Trailer had new tires and was in excellent condition.
Melinda DPam handled everything smooth as can be. All paper work in order and emailed to our office. Great Job!! David J. Fabry, Fabry Inc.
DAVE JDropped off after hours. It was easy to do.
julie vGreat service.. Even texted me to ensure all was WELL.
jacquelin mWhere I dropped trailer off in savannah GA the customer service sucked.. answered the phone like I would at my house with just a hello. I wasn't sure on my drop off point
Frank BPam provided amazing customer service for us! She made the rental process a breeze.
RICARD KRepresentative in Antioch was super helpful. Easy and quick sign up. Adjustment in bill by corporate rep was very generous due to inconvenience of distance to Antioch. Thanks
WILLIAM NVery quick and easy facility. Best customer service I have had in a long time.
Randall GThe representative was very nice and was easy to deal with. I will definitely keep them in mind the next time I need something.
Carl TA great experience! The service was very accommodating.
John AI cannot say enough good things about Pam - she was extremely helpful with our truck rental, and her communication and follow through was excellent. It is rare to find such great customer service these days, we were very pleased. We will highly recommend your Anita Avenue location in Antioch to others. This was our drop off location as well. Thank you Pam for going above and beyond!
JOHN RIt was a great experience. She was super friendly and helpful. I will come back to rent again. Thanks
JACOB Jthe only negative I have is that the trailer did not have a tongue jack.
Jim KVery friendly worker (Pam). Too bad your other customer service reps are not more customer orientated.
MARK PGreat customer service
MARGARET FI had a flight to catch after the drop off could not find anyone on location, because there was no one and it was at 3;30 after lunch couldn't get threw the gate, finally a customer was trying to get in and i went behind him after numerous phone calls, then had the nerve to charge my debit card .80 for mileage searching for a # for someone to let me in. And first of all before I began I called to confirm my reservation "lucky" I did because the person couldn't find it because I upgraded my laptop to windows 10 and couldn't get my conformation # well here's the conformation # that u-haul couldn't find 24979824 check the date, so disappointed. I had to go way out of my way to pick up this truck #1, #2 no one was there for drop off, and then charged me .80 on my debit card for mileage, not very happy, caused me to go over on my account, 35.00 that I just closed .
Bridget OEverything was great Deanna Hudmon was great offering tremendous customer service during my very stressful move Thank you
KEVIN WYour customer service was great.
RICHARD BNothing. The service we recieced was exceptional. Deiana did an awesome job in every step in our move.
KATHLEEN HThere should be an option for keeping the vehicle for an extra couple hours instead of having to pay for an extra day.
JODIE VDidn't have any help putting trailer on my hitch
FRANK RHad to dig trailer out of 3ft of snow with no help. The lights did not work and one of the tires were flat. Terrible experience!
ryan bAwesome piece of equipment! Very friendly and efficient staff. Excellent price. Great experience.
DONALD LExcellent location. Before we even got home, we had a call with the code for the gate for a convinient 24 hour return.
ARNOLD GComplimentary dollies would have been a big help.
CARL TKeep up the good work. This was a no hassel experience and that doesn't happen with anything these days. Thanks
Terry KThey need to do a better job removing the snow. I got stuck trying to park the trailer.
SAM RI was told Sunday pick up was not available, only to fin out it actually was and I paid for a motel room and waited till Monday to get my rental from the dealer, in the same exact parking lot where I could have gotten it on Sunday. I was then charged for two days rental for a 5 hour trip. not to mention the extra insurance when I already had 300,000.00 of rental insurance threw my business. for being over charged and wasting my time sitting in a motel room for an entire day, I was offer a 30.00 certificate from u-haul. REALLY? it cost me 42.00 for the motel, 30.00 insurance and approx: 30.00 for the extra day's rental. so you tell me if I had a good experience with u-haul or not. the original dealer that was supposed to have my item, was a total jerk and couldn't be bothered to take care of me. then I was sent to another building in the same parking lot to get my item from a DIFFERENT dealer. what the hell is that all about ? and then I find out the the second dealer has Sunday hours/.
RANDALL SThis location was very helpful. The reservation system was not. I made the reservation in advance and the day before the move, I find the location and pickup time different. Thanks to Lake county's help we were able to work through things. This added to much stress to the already stressful move.
MARCEL D