Customer did not leave a comment.
Clarence B
Customer Reviews for Midgard Self Storage Covington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged
Chaquetta CIt took a couple of times going there to rent something. Then sat there for over a hour waiting for someone to check back in and when they did come at closing time they was trying to rush us out cause it was after closing and was hollering at us to move cause they were in a hurry. I was asking how much was charging my card all she could say was don't know. When I checked the bank they changed $5.00 to much.
Charles WThe truck had roaches & all & still do
Lexington RWhen we reserved the truck in Covington GA the location made a mistake and locked the keys in the office and I could not use the mobile app. I had to call and they changed to another location about 10 miles away. It took an extra 2 hours to just pick up the truck and be able to start moving. Once I was able to secure a truck with the mobile app the move went very smoothly.
Michael WGreat service from Mattie, I think that is her name.
Randy CCargo van was not cleaned, previous driver had a dog, van stinked of dog and had pet hairs all over both seats. Dog bowl was left with dog hairs everywhere. Had to cover the seats with a garbage bag to operate vehicle. Could not roll windows up because the stench was so bad and had no choice to keep because I had to move over the weekend and reserved here by the time I picked up nothing else was available. Ended up having to take Benedryl because my sinuses became so inflamed I could not breathe properly
Mary-Ann TThe previous customer had a dog. It’s dog hair all over the seats n around the floor on the passenger side around the chair. But no issues other than the dog hair.Thank you U-Haul I will be renting again very soon
Josephine DThe problem was trying to get the key out the box. Took about 14 minutes trying to get off. Other than that the service was great
linda fBest service I've gotten so far! They even refunded one of my days since I returned the trailer early...Noone else has done that! I should have stored with them too!
Michelle RSame as above.
James SService was great. Friendly and informative. Will definitely be visiting again.
MICHAEL MTracy Padgett was very helpful & possesses a very friendly personality 👏
Sheri MRENTAL WAS PROMPT AND COURTEOUS. ASSISTANT HELPED CHECK THE UNIT. OVERALL GREAT SERVICE.
ROMUALDO CI got charged the wrong amount and need to be reimbursed for the overage.
Dan SThe original pickup location called two hours before to say the equipment was not available. They did make arrangements for another location for pickup, but this added miles to the trip, which the dropoff location tried to charge for.
Curtis N