Customer Reviews for Lake Houston Tire

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Houston Tire

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

SCOTT T. on

Rating:

Customer did not leave a comment.

Alan D. on

Rating:

Customer did not leave a comment.

harold u. on

Rating:

The truck was a total piece of JUNK!! The door seal on the drivers side fell off everytime you open the door. I have rented trucks from other rental companies with out any problems, this truck had less than a half of tank when I picked it up When I returned the truck it had over a half tank of gas. I will be moving a house full of furniture to Belliview, Texas before the years end, but you can bet your --- I will not use U-HAUL You even had this unit canceled, no record of anything, poor business. If I had not been honest I could have told you to stuff it. Let me know what you think.

Leslie W. on

Rating:

Computer issues slowed the check out process. Very nice people

CHARLETTE C. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Had flat on trailer three hours from home, took about 90 minutes for mechanic, but got me back on the road. Thank you

Misha S. on

Rating:

Customer service was exceptional....

Renee S. on

Rating:

Wonderful service

brandon c. on

Rating:

Customer did not leave a comment.

Shellie S. on

Rating:

Customer did not leave a comment.

michael e. on

Rating:

Customer did not leave a comment.

mark w. on

Rating:

Customer did not leave a comment.

Lance L. on

Rating:

Customer did not leave a comment.

josh w. on

Rating:

Convenient location, but very difficult to get a moving truck and /or vehicle in and out of. Had to wait an hour for an employee to get owner/manager to inspect and process the Uhaul that was returned, before we could leave. Even approached employee to let him know we were there to check in Uhaul. Nothing.

DEBBIE J. on

Rating:

Rick Diaz, was very helpful. I would recommend this U-Hall dealer to anyone looking to rent a U-Hall. Rick, is very knowledgeable and answered all my questions.

WILLIE D. on

Rating:

Excellent!!!

Kenton A. on

Rating:

The guy wasn't there when we arrived at our scheduled time to pick up the trailer. We received multiple messages to be there at a particular time to pick up, was frustrated the person who would be handling things wasn't there.

GARY M. on

Rating:

Customer did not leave a comment.

Frances S. on

Rating:

Disappointed that I had to go to three locations that were near where I needed to rent from. Finally ended up with something way larger than I needed, but the rep at this location was very professional, courteous.

karen m. on

Rating:

Customer did not leave a comment.

kenneth h. on

Rating:

Customer did not leave a comment.

john g. on

Rating:

Customer did not leave a comment.

Edicson L. on

Rating:

Contract terms were not clear because I returned the truck earlier than expected and charges have not been adjusted.

gary s. on

Rating:

Customer did not leave a comment.

Denise D. on

Rating:

I would offer the customer to let them use their own insurance instead of charging them for the uhaul insurance they wouldn’t use! Was not very clear on that.

Brian R. on

Rating:

None of the contract was explained. Cost me an extra $330. Will never use U-Haul again.

ANGELA M. on

Rating:

The pickup location owner was amazing. We had not scheduled to pick up at this location but were bumped to it the day before. So it was not as convenient a location as our reserved pickup location. And the scheduled pickup tine was after the tire shop would normally have been closed. There was no phone number listed on the changed reservation for us to verify anything. He was there and was able to help us get our trailer. Luckily, we were at a tire shop because thr trailer had bald tires and was unsafe for travel. He had to call and get permission to change the tiresbprior to us taking the trailer. Huge inconvenience of time for us. We appreciate thw time he spent to make the trailer safe for us. But a clustwr of thinga went terribly wrong with this trailer pickup, extra travel to location, pickup time after normal business hours, unsafe vehicle with bald tires that had to be replaced. All of this cost us A LOT of extra time.

Dortha B. on

Rating:

Customer did not leave a comment.

william b. on

Rating:

No issues...Rick did a good job

melissa m. on

Rating:

I was very happy with the service at Lake Houston Tire. They were polite and helpful. The truck was clean and ready to go. I need to rent a truck next week and I will be going back to the guys at LHT.

Jason P. on

Rating:

My reservation was supposed to include appliance dolly, regular dolly, a couple 4 wheel furniture dollies, and two dozen moving blankets. The facility had no items. The owner attempted to contact a few other locations to locate for me, but could not locate items. He attempted to contact Michael Merriman (regional manager) and left voice mails a couple times, but received no response. I attempted to contact as well. I ended up having to drive the truck all around to various locations attempting to locate dollies and blankets, all the while I had 4 movers at my house billing me $140hr waiting to load. Very disappointed in the process. I reserved online, and even performed check in process on line to assure no issues.

MARK J. on

Rating:

Customer did not leave a comment.

GREGORY B. on

Rating:

Reserved a truck and auto transport, a week I'm advance and had to travel to two separate locations about 5 miles apart.

lynnette b. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Very Helpful!

fred d. on

Rating:

All really good , equipment to move furniture will blankets really help to move and protect our furniture ,great job Regards Fred Dickson

Amy T. on

Rating:

First of all, I was in the New Caney Texas location when The trailer I was going to rent was rented out from underneath me while sitting there for two hours on the phone with uhaul about their prices. The web site says 29.95 and then the total was 340.00 for a one-way. Then U-Haul charged 4 days 680 miles and my trip took me two days 560 miles and I could not get reimbursed for the other two days although I was told I could by the dealer in Huffman. Then U-Haul charged 4 days 680 miles and my trip took me two days 560 miles and I could not get reimbursed for the other two days although I was told I could buy the dealer in Huffman! I called uhaul and I asked for the recorded copy of my conversation, I was transferred 7 times. (How can you charge a trailer milage with no way of knowing how many miles it took? I will be contacting the BBB!!!