Customer Reviews for Lake Lavon Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Lavon Storage

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kathleen F. on

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Customer did not leave a comment.

John F. on

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The guy that runs this location is fantastic. We always enjoy seeing him and his amazing dog Abigail. As for uhaul, never had a bad experience.

Andrew H. on

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Followed all online instructions at drop off. Took picture of where I left it. Mo parking, only a driveway. After I get the auto transporter completely unhooked from my truck, took picture, completed the online process, this guy weighing about 400 pounds wearing suspenders comes out of the office and tells me to back the trailer up on a grassy hill. I tell him i already unhooked the trailer and completed the process. He gets entlraged and says “hook it back up” I then say I am mot hooking it back up it took 20 minutes to unhook it. He then continues yelling and says “you better get out of here before I get mad!” At this point, I am feeling threatened and tell him”you don’t want me to get mad either, buddy” he again yells “get out of here’” I am glad I had my psersonal protection on me in case I had to defend myself.

MATT G. on

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Great experience

BOYD M. on

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Have more fuel in truck

Gary C. on

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Customer did not leave a comment.

Peter S. on

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This process of renting equipment from U Haul is getting better and better, faster and faster all the time. That is great and I really appreciate it. Keep up the great work

John E. on

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great service.... would go back to this location

MARK O. on

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I had another charge shownup on my bill after I dropped off the trailer.

Brennen T. on

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Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!

Chris R. on

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Great experience as always

Richard W. on

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Great experience,the truck was ready on time.

jeremy W. on

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Nothing to improve at this time, at this location!!!

Robert H. on

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Customer did not leave a comment.

JOHN B. on

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Did not explain rental contract fully nor the operation of the vehicle.The vehicle had 1/2 a tank of gas upon pickup, never said anything about refueling.. vehicle returned with a 1/3 a tank and he charged me a full tank of gas, The storage floor portion was covered with dirt and leaves, I assume from the previous customer.

Lyron J. on

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The service was great the store was closed we picked the U-Haul up on a Sunday my wife called and that's the was there open manager said no but he said what did you need he just got out of church when she called to make a long story short he came to the office open the store and better strength one of the vehicles no one else would have did that so we was very grateful so I would recommend this location to all my friends and family thanks and we will be back again

Anthony M. on

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Customer did not leave a comment.

Derek H. on

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Store manager was excellent... I would definitely recommend this location to anyone needing uhaul...

Carl S. on

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very good service

Keyon C. on

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Lawanna M. on

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Nothing the customer service was great the folks there are very nice and explained everything great.

Eric E. on

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Maria G. on

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While the manager at this location was personable, he didn't do his part to ensure the equipment was clean. The location was closed but this was a self-check rental. The manager came out to let us know he had the key. I went to him and he completed the rental. He explained that he was closed but is having issues with his key box so he opened just to check me out. I wasn't given the opportunity to review the truck for damages or cleanliness. I got the key and was on my way. The entire bed of the truck was covered in sawdust - in other words NOT clean. I went to him to let him know. He gave me a broom and said the previous guy told him it was clean. It wasn't my job to clean the truck but I had to because I needed to use it. He should have ensured it was clean before renting it out again.

Phillip C. on

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Brake and turn signals worked properly. Running lights did not work. Got pulled over by DPS. Trooper wrote me a warning.

Michael O. on

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Upon opening the door there was a dog that got on its hind legs and in my face. The owners dog may be a great dog, but would not leave us alone. It kept getting on its hind legs and touching us. I like dogs, but I don't let my own dogs get in my face or touch me. This was a terrible experience. The dog wanted to go outside, the owner asked me to let her out. The entire time she was outside she was circling our truck. I had to worry and watch her to make sure she did not get on her hind legs and scratch our truck as she was sniffing all around it, putting her nose on it. There is enough stress with moving and this was just adding to it. When we needed to extend our rental, I tried calling the place and the two numbers I had were both disconnected.

Charles B. on

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George W. on

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Gayland explained everything clearly and concisely. The rental allowed me to do everything I needed to do at a great price......george whitley

Amanda C. on

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Susan S. on

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Everything was perfect. In fact my friend, based on my experience also rented a truck for her move.

Jimmie C. on

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Nice place very friendly people and clean

Dakota E. on

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Don S. on

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great rental manager -

Michael S. on

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THE MANAGER EXPLAINED EVRYTHING SO THERE WAS NO QUESTION ON THE PRICE I WOOULD BE CHARGED. WHEN YOU RESERVE A TRUCK DO IT AT LEAST A WEEK AHEAD OF TIME WHICH ALLOWS THE DIFFERENT LOCATIONS THE ABILITY TO LOCATE EQUIPMENT & SERVICE YOU AS YOU WOULD EXPECT.

Amy N. on

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Excellent service! We will use this location for any future moving needs!

Dave A. on

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Customer did not leave a comment.

CLINT B. on

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Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.

Ken K. on

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Great service he was able to accommodate our needs

MARGARET B. on

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The manager, Mr. Grant, was always very polite, friendly and helpful!

LILLIAN S. on

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KIMBERLY P. on

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Very helpful, informative and nice!

CHARLES P. on

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The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.