Customer Reviews for Lake Nona Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Nona Self Storage

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allan B. on

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Great

minnie J. on

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Customer did not leave a comment.

Ricardo S. on

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Customer did not leave a comment.

gibson A. on

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Gabriel G. on

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Michael D. on

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Could not check in on the app and the U-Haul employee also had issues with the system checking me in, it was a very slow system. I was the only customer in the store but took 15 minutes to check me in. Also, the truck windshield was also covered in bug guts to the point of making it difficult to see while driving.

Andy R. on

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Truck was filthy inside the driver cabin. Everything was sticky from spilled drinks, nothing was cleaned. Truck bed was not swept - had to sweep it myself at begin of rental. Blankets I had ordered were not loaded. Had to wait for them. Service was unfriendly.

Jorge M. on

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The lady at front desk has excellent customer service skills. She made process super easy. Thank you

JARRETT E. on

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As noted by the attendant, there was no dolly available - which was not needed after all.

james C. on

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This was a fraudulent rental and the company hung up on me when I asked the person I was speaking with if she was the one that rented the truck she said that was not relevant

Jhonny T. on

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Very good customer service..!!

Miguel D. on

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Customer did not leave a comment.

Paul O. on

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My online reservation included a utility dolly. It was not available when I picked up the truck. Had to go to the uhaul center to get the dolly costing additional time and milage charges. Location was not able to print a receipt and could not credit me for the dolly that was not provided.

Francisco M. on

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Customer did not leave a comment.

Edward K. on

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There is no information on where to drop off the keys. I called the on call number. There was no response. There was no voice message box setup to take my message. No one has yet to call me back. I put the keys in their drop box because that was the only option I had.

EFRAIN S. on

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Superb customer service

Yaidymar V. on

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The customer care representative at this location was not very well manered and did not treat us respectfuly. We was not well informed of the process of renting the vehicle and could not answer some of my questions in regards to my rental. Information posted on the paperwork for the vehicle we rented was not accurate (gas and mileage was wrong).

David B. on

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Customer did not leave a comment.

candela D. on

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the only thing is that the uhaul site isnt always 100% accurate on inventory of trucks, but luckily my van was there! Thank you it was great service overall!!

Lisa T. on

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The cab of the van smelled of ciggarette smoke badly. I had to drive the whole time with the windows open.

Jose F. on

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Great service great price thank you very much and I recommend to my friends

austin B. on

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Customer did not leave a comment.

Andrea G. on

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Nothing needed for improvement. This location was superb

Elaine G. on

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everything was great..

Ivette C. on

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Customer did not leave a comment.

Gloria B. on

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Attention is very good, thanks for the service

David Q. on

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Very friendly and helpful staff.

Amanda G. on

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Customer did not leave a comment.